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Added 12 mins ago
Customer Experience Associate - Glenmore Square Branch, AB (30 hours/week) Contract, April 2027
Scotiabank
Calgary, AB
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 27 mins ago
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Agency Associate
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Toronto, ON
- Full-time
Relationship Management - Liaise with borrowers (executive and operational levels), lenders, external and internal legal counsel, and other business units within the Bank on all activities…
Added 1 hour ago
Customer Service Representative - Ouellette & Park, Windsor (18.75 hrs/week)
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…efficient and collaborative individual to join our leading wealth management firm as an Investment…
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Added 1 hour ago
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Customer Experience Associate
TD
Toronto, ON
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…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
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Customer Experience Associate
TD
AB
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…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…

CIBC

Agency Associate

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Business, Accounting or Finance with 3-5 years of relevant working experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As the Agency Associate you will be accountable for providing specialized agency services as an independent intermediary between borrowers and lenders participating in syndicated credit facilities arranged by Wholesale or Retail Markets. This role applies solid knowledge of lending products and accepted syndication and loan administration practices in the following regions; Canadian Commercial Banking, Canadian Large Corporate, US Large Corporate or European Large Corporate. You will manage all aspects of administration and monitoring of established credit facilities which includes the input, verification and escalation of any risk elements associated with the portfolio. As a member of the Credit Processing Team, this role participates in process improvement and quality initiatives in order to enhance the quality of client service and increase operational efficiency.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Relationship Management - Liaise with borrowers (executive and operational levels), lenders, external and internal legal counsel, and other business units within the Bank on all activities related to the syndication and ongoing administration of the assigned accounts to ensure that the borrower and lenders operate within terms and conditions of the loan agreements and related legal documents, including transfers among lenders.
Provide guidance - Act as an industry expert in local market funding and operational standards for all loan products and services with the responsibility of offering recommendations and solutions to complex funding issues.
Ensure accuracy - Manage the flow of funds to mitigate risk to the Bank as agent.
Negotiate - Collect revenues on behalf of the Agent and syndicate and distribute them accordingly. On an annual basis, review and recommend/negotiate Agency Fees
Update business processes - Act as an agent for continuous improvement and identify opportunities to improve or enhance processes, procedures and service for clients
Ensure compliance - For both internal controls and procedures
Maintain correct data - Establish and maintain current expert knowledge of the credit agreement to accurately and effectively administer the contractual arrangements while mitigating execution risks inherent in the duties of the Administration Agent.

Who you are

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You have a degree in. Business, Accounting or Finance with 3-5 years of relevant working experience.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Customer Service, Operations Management, Operations Support, Prioritization, Process Improvements, Technical Knowledge

Apply About employer

More about this job

Responsibilities

The Agency Associate manages the administration and monitoring of syndicated credit facilities, acting as an intermediary between borrowers and lenders. They are responsible for ensuring compliance, managing fund flows, and identifying opportunities for process improvements within the credit processing team.

Requirements

Candidates must hold a degree in Business, Accounting, or Finance with 3-5 years of relevant experience in lending or loan administration. Strong analytical, communication, and relationship management skills are required to effectively handle complex credit agreements and stakeholder interactions.

Skills

Relationship management
Loan administration
Credit facilities
Risk management
Financial analysis
Process improvement
Operational efficiency
Negotiation
Compliance
Data analysis
Critical thinking
Communication
Lending products
Syndication
Internal controls

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Agency Associate
Syndicated credit facilities
Wholesale banking
Retail markets
Loan administration
Credit processing
Risk elements
Portfolio management
Operational standards
Funding issues
Agency fees
Internal controls
Credit agreement
Business
Accounting
Finance
Relationship management
Process improvement
Compliance
Data analysis

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