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Added 5 mins ago
Overnight Awake Residential Worker, Full-Time
Taproot Community Support Services
Abbotsford, BC
Full-time
Performs light housekeeping duties such as vacuuming, dusting, emptying garbage, cleaning and laundry; performs minor building maintenance such as changing light bulbs; reports maintenance…
Added 5 mins ago
General labourer - landscaping
JobsMedia.io
Montreal, QC
Full-time
Operate and maintain landscape maintenance equipment
Added 5 mins ago
Apprentice Powerline Technician
Rising Edge Group
Liverpool, NS
Full-time
…to assist with the installation, troubleshooting, repair and maintenance of high voltage transformers and all other related equipment on a…
Added 5 mins ago
Class 5 P&D Courier Driver
Midland Transport
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
At Midland, we’re not just moving freight - we’re building the next generation of transportation. We’ve been one of the most trusted carriers in Canada and the United States for over 55…
Added 5 mins ago
Driver Labourer - Solid Waste (up to 3)
City of Kingston
Kingston, ON
$27 to $33.25 CAD / hour
Part-time
Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive…
Added 5 mins ago
Residential Property Administrator
Quantum Management Services Ltd.
Cambridge, ON
$30 to $32 CAD / hour
Contract
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Added 5 mins ago
Receiver
Farm Boy Inc.
Kingston, ON
$17.8 CAD / hour
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…standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets…
Added 5 mins ago
Shipping / Inventory / Inside Customer Service
LMI Canada
Newmarket, ON
Full-time
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to…
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Project Coordinator
Pomerleau
Halifax, NS
Full-time
As a Project Coordinator working in our Building Operations team at Pomerleau Construction, you manage several activities and deadlines to gain a clearer picture of client, team and project…
Added 5 mins ago
Carpenter Foreperson - Richmond Hospital
Jardeg
Richmond, BC
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Ensure projects are built according to approved plans, specifications, shop drawings, and applicable building codes while maintaining high-quality standards
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Live-Out Building Superintendent
FirstService Residential Canada
Toronto, ON · Scarborough, ON
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We are looking for a highly motivated Live-Out Building Superintendent for one of our upscale condominiums.
Added 7 mins ago
Disclosure & Charge Processing Clerk
The City of Red Deer
Red Deer, AB
Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and…
Added 7 mins ago
Security Analyst - Security & Governance Compliance
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Added 7 mins ago
Electrician/HVAC 1
VIA Rail Canada
Montreal, QC
…train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable…
Added 7 mins ago
Railway car technician/welder
VIA Rail Canada
Montreal, QC
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The Mel Jr. & Marty Zajac Foundation
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Experience with general building repairs, maintenance, painting, carpentry, basic plumbing, or groundskeeping
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Journeyman Automotive Technician - South London Nissan
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Repair and Restoration Tech
BELFOR CANADA INC.
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$23 to $27 CAD / hour
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Prepare material take-offs, read blueprints, interpret work orders, and apply building codes and construction math to ensure accuracy and compliance.
Added 22 mins ago
Maintenance Technician
Bamford Produce Company Limited
Mississauga, ON
$24 to $28 CAD / hour
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Performs preventive maintenance procedures on building mechanical equipment on a regular basis; inspects belts; check fluid levels, replaces filter etc.
Added 22 mins ago
Licensed Millwrights - Days/Afternoons
Vuteq Canada Inc.
Woodstock, ON
Up to $42.05 CAD / hour
Understand the specific environmental aspects and impacts of maintenance duties and work toward reducing them
Added 22 mins ago
Licensed Millwright - Weekends
Vuteq Canada Inc.
Woodstock, ON
Up to $42.05 CAD / hour
Understand the specific environmental aspects and impacts of maintenance duties and work toward reducing them
Added 22 mins ago
Senior Manager, Engineer & Build
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Are you a hands-on data engineering leader who thrives on building high-performing teams and high-scale data platforms? Come join us!
Added 22 mins ago
Business Analyst (1 vacancy)
City of Woodstock
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…requirements, map processes, and develop system workflows that support maintenance, asset management, scheduling, routing, preventive maintenance, and service delivery…
Added 22 mins ago
Service Technician
Savaria Corporation
Toronto, ON
$50,000 to $70,000 CAD / year
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds,…
Added 22 mins ago
PT Pump Attendant (Centre Gas RW#17) Saskatoon, SK - Saskatoon Co-op
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CIBC

Analyst, Client Onboarding & Service

Winnipeg, MB, Canada
Vancouver, BC, Canada
Edmonton, AB, Canada
Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting clients within your portfolio on all day-to-day service and support requests. You will be accountable to successfully onboard new Commercial Banking clients and perform after-sales service support to Commercial Banking customers, both internal and external, understanding the client needs and taking responsibility for the coordination and execution of account maintenance and cash management solution requests, providing relevant recommendations when appropriate while acting as a key interface to internal partners in order to facilitate solutions that proactively meets clients’ needs. You will actively be engaged in maintaining relationships with various internal and external stakeholders with a key focus on streamlining and simplifying the client experience.

As a key extended member of the relationship team, you will help strengthen new and existing client relationships and will help drive CIBC’s value proposition. You will ensure all interactions with clients and internal stakeholders contain information that is accurate and complete. You will also ensure dealings with assigned clients involve prompt responses to questions, enquiries or issues in order to provide best in class service.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days will be remote.

How You’ll Succeed

Client Service - As an integral member of the client deal team, act as a primary contact for an assigned base of clients from mixed commercial segments (IB / MM / ABL / Leverage Finance / REFD / Innovation Banking) on general support inquiries and requests. Work closely with Relationship Managers, Cash Managers and other internal stakeholders to support client requests. Work with clients directly to help answer commonly asked questions and inquiries on items such as account inquiries, account entitlements, capabilities of products, services and more.
Account Support – Coordinate changes to account information and signing authorities as well as changes to existing Cash Management products. Identify opportunities for cross-selling and further client penetration/increase in share of wallet. Maintain an organized record of requests to measure the progress of outstanding/overdue items and provide clients/internal stakeholders, with updates on the status of requests. Follow up with internal groups on outstanding requests to ensure timely completion of overdue items.
Onboarding – Coordinate and lead requests that involve onboarding a new legal entity for new and existing CIBC clients as well as new cash management product implementations. Provide clients with the required documentation to be executed in order to implement the requested account & cash management solution(s). Follow up and maintain communication throughout the transition with all partners to ensure that clients’ solutions are delivered in a timely and seamless manner. Interpret, validate and obtain the required information to complete the necessary implementation forms for internal and external client requests. Ensure all mandatory documentation such as Product Legal Agreements, and signed Payment Product Settlement Limit documentation (with supporting evidence of credit existence) are received prior to proceeding with the transition.

Who You Are

You have developed knowledge of Cash Management products and services, including the processes and procedures necessary to implement products and services. You have basic knowledge of CIBC processes and groups, and of Cash Management Online, eCIF, and Management Information Facility (MIF) as well as knowledge of account and AML documentation and processes for preparation.
You have strong communication skills. You have well-developed written and verbal communication skills sufficient to provide clear information to colleagues and clients while conveying messages of varying complexities in a professional manner. You have developed interpersonal relations to establish and maintain relationships with clients, business partners and colleagues.
You have the ability to manage multiple activities with varying levels of complexity under tight time constraints and without errors.
You have well-developed judgment, decision making and problem solving skills with the ability to interpret/adapt procedures and/or approaches to issues or concerns. You have the ability to generate solutions and decide quickly on courses of action, while achieving desired objectives, with the aim of both fulfilling clients’ needs and strengthening the bank’s position as an industry leader.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Calgary-855 2nd St, SW, 8th FL

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Customer Onboarding, Interpersonal Communication

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More about this job

Responsibilities

The analyst will support a portfolio of commercial banking clients by managing day-to-day service requests, account maintenance, and cash management solutions. They will also coordinate the onboarding of new legal entities and products while maintaining strong relationships with internal and external stakeholders.

Requirements

Candidates should have knowledge of cash management products, AML documentation, and internal banking processes. Strong communication, interpersonal, and problem-solving skills are required to manage complex tasks under tight deadlines.

Skills

Client service
Customer onboarding
Cash management
Account maintenance
Relationship management
Communication skills
Interpersonal relations
Problem solving
Decision making
Time management
AML documentation
Commercial banking

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Cash Management
Client Onboarding
Account Maintenance
AML
Relationship Management
Stakeholder Management
Financial Services
Hybrid Work
Client Experience
Payment Product Settlement
Legal Agreements
Cash Management Online
eCIF
Management Information Facility
MIF
Portfolio Management
Cross-selling
Banking Operations

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