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Added 46 mins ago
Business Analyst: Requirements Elicitation, Agile/Scrum, Business Cases, Enterprise Architecture, Context Diagrams/Use Cases & DevOps/Visio/Figma
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
- Experience on medium to large-sized projects as a Business Analyst or Functional Consultant.
Added 1 hour ago
Junior Business Data Analyst - Winter 2027 Co-op
Nexus Energy
Toronto, ON
Volunteer
JOB TITLE Junior Business Data Analyst - Winter 2027 Co-op
Added 1 hour ago
Spécialiste santé, sécurité et environnement (SSE/ESS)
PepsiCo
Montreal, QC · Saint-Laurent, Quebec
Full-time
Added 1 hour ago
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
Full-time
…enterprise system integration, database schema design, web development and data processing tools such as JavaScript, FME, Python, and SQL. Strong skills in stakeholder engagement, business…
Added 1 hour ago
Senior Financial Analyst
Acuity Inc.
Montreal, QC
…in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design,…
Added 2 hours ago
Senior Financial Analyst
Ontario Power Generation
Oshawa, ON
Full-time
…and provincial ministries and Boards. The Senior Financial Analyst will also undertake economic and financial analysis or studies to assist in the preparation and analysis of various…
Added 2 hours ago
Senior Hybrid Cloud Infrastructure Analyst
Affinity Credit Union
Regina, SK · Saskatoon, SK
Partner with development, and security teams to ensure infrastructure scalability, security, and performance meet business needs
Added 2 hours ago
Technology & Financial Governance Analyst
Alberta Pensions Services Corporation
Edmonton, AB
Position: Technology Financial Governance Analyst
Added 4 hours ago
Senior Business Analyst (KYC)
Altimetrik
Mississauga, ON
Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…
Added 4 hours ago
Senior Security Analyst (Bilingual French/English)
TEKsystems
Montreal, QC
Contract
Our client is looking for a hands-on Security Analyst to take ownership of cybersecurity initiatives and help strengthen security across the organization. This is a unique opportunity to…
Added 4 hours ago
Senior Business Solutions Analyst
Simon Fraser University
Surrey, BC
Full-time
The Senior Business Solutions Analyst will help shape the systems, processes and data infrastructure that support the continued growth of SFU’s Stephens Family School of Medicine. This role…
Added 4 hours ago
Policy Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$71,000 to $109,000 CAD / year
Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 4 hours ago
Sr. Analyst, Valuation & Model Development
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 5 hours ago
IT Manager
Peak Performance Products Inc.
Mississauga, ON
Full-time
…products industry. We've invested in the systems that power our business - ERP, WMS, CRM, and Adobe Commerce - and we're looking for the right leader to help us get more out of them as we…
Added 5 hours ago
Marsh People and Investments - Investment Consulting Analyst Co-op - Toronto - Summer 2027
Marsh
Toronto, ON
Temporary
As an Analyst Co-Op in the Investments and Retirement practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…
Added 5 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 5 hours ago
SAP S/4 HANA Finance Lead
TransAlta
Calgary, AB
Full-time
We are seeking a highly skilled Senior SAP S/4HANA Finance Lead Analyst to drive financial process optimization and system enhancement initiatives for our freshly upgraded S/4HANA on RISE…
Added 5 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 5 hours ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 5 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 5 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 6 hours ago
Lead Compensation Analyst – Canada (Burlington, ON)
Wolseley Canada Inc.
Burlington, ON
Full-time
Wolseley Canada is looking for a Lead Compensation Analyst – Canada to serve as the primary compensation subject matter expert for the Canadian business.
Added 6 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 6 hours ago
IAM Analyst - SOD
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Gather and analyze RBAC requirements, including business and IT roles, entitlement mapping, role hierarchy, and access models.
Added 7 hours ago
Financial Analyst – Manufacturing Operations
Pratt & Whitney
Halifax, NS
Full-time
We are seeking a detail-oriented and analytical Junior Accountant/Financial Analyst to support our manufacturing and operations teams. This role will report to the Manager of Financial…

CIBC

Analyst, Client Onboarding & Service

Winnipeg, MB, Canada
Vancouver, BC, Canada
Edmonton, AB, Canada
Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting clients within your portfolio on all day-to-day service and support requests. You will be accountable to successfully onboard new Commercial Banking clients and perform after-sales service support to Commercial Banking customers, both internal and external, understanding the client needs and taking responsibility for the coordination and execution of account maintenance and cash management solution requests, providing relevant recommendations when appropriate while acting as a key interface to internal partners in order to facilitate solutions that proactively meets clients’ needs. You will actively be engaged in maintaining relationships with various internal and external stakeholders with a key focus on streamlining and simplifying the client experience.

As a key extended member of the relationship team, you will help strengthen new and existing client relationships and will help drive CIBC’s value proposition. You will ensure all interactions with clients and internal stakeholders contain information that is accurate and complete. You will also ensure dealings with assigned clients involve prompt responses to questions, enquiries or issues in order to provide best in class service.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days will be remote.

How You’ll Succeed

Client Service - As an integral member of the client deal team, act as a primary contact for an assigned base of clients from mixed commercial segments (IB / MM / ABL / Leverage Finance / REFD / Innovation Banking) on general support inquiries and requests. Work closely with Relationship Managers, Cash Managers and other internal stakeholders to support client requests. Work with clients directly to help answer commonly asked questions and inquiries on items such as account inquiries, account entitlements, capabilities of products, services and more.
Account Support – Coordinate changes to account information and signing authorities as well as changes to existing Cash Management products. Identify opportunities for cross-selling and further client penetration/increase in share of wallet. Maintain an organized record of requests to measure the progress of outstanding/overdue items and provide clients/internal stakeholders, with updates on the status of requests. Follow up with internal groups on outstanding requests to ensure timely completion of overdue items.
Onboarding – Coordinate and lead requests that involve onboarding a new legal entity for new and existing CIBC clients as well as new cash management product implementations. Provide clients with the required documentation to be executed in order to implement the requested account & cash management solution(s). Follow up and maintain communication throughout the transition with all partners to ensure that clients’ solutions are delivered in a timely and seamless manner. Interpret, validate and obtain the required information to complete the necessary implementation forms for internal and external client requests. Ensure all mandatory documentation such as Product Legal Agreements, and signed Payment Product Settlement Limit documentation (with supporting evidence of credit existence) are received prior to proceeding with the transition.

Who You Are

You have developed knowledge of Cash Management products and services, including the processes and procedures necessary to implement products and services. You have basic knowledge of CIBC processes and groups, and of Cash Management Online, eCIF, and Management Information Facility (MIF) as well as knowledge of account and AML documentation and processes for preparation.
You have strong communication skills. You have well-developed written and verbal communication skills sufficient to provide clear information to colleagues and clients while conveying messages of varying complexities in a professional manner. You have developed interpersonal relations to establish and maintain relationships with clients, business partners and colleagues.
You have the ability to manage multiple activities with varying levels of complexity under tight time constraints and without errors.
You have well-developed judgment, decision making and problem solving skills with the ability to interpret/adapt procedures and/or approaches to issues or concerns. You have the ability to generate solutions and decide quickly on courses of action, while achieving desired objectives, with the aim of both fulfilling clients’ needs and strengthening the bank’s position as an industry leader.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Calgary-855 2nd St, SW, 8th FL

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Customer Onboarding, Interpersonal Communication

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More about this job

Responsibilities

The analyst will support a portfolio of commercial banking clients by managing day-to-day service requests, account maintenance, and cash management solutions. They will also coordinate the onboarding of new legal entities and products while maintaining strong relationships with internal and external stakeholders.

Requirements

Candidates should have knowledge of cash management products, AML documentation, and internal banking processes. Strong communication, interpersonal, and problem-solving skills are required to manage complex tasks under tight deadlines.

Skills

Client service
Customer onboarding
Cash management
Account maintenance
Relationship management
Communication skills
Interpersonal relations
Problem solving
Decision making
Time management
AML documentation
Commercial banking

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Cash Management
Client Onboarding
Account Maintenance
AML
Relationship Management
Stakeholder Management
Financial Services
Hybrid Work
Client Experience
Payment Product Settlement
Legal Agreements
Cash Management Online
eCIF
Management Information Facility
MIF
Portfolio Management
Cross-selling
Banking Operations

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