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Added 20 mins ago
TR
Business Analyst Co-op, Data Platform
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $4,108 to $5,183 CAD / month
- Full-time
The Business Analyst Co-op supports Solution Owners (Product Owners) within Teck Digital Systems (TDS), contributing to the development and adoption of critical digital platforms that…
Added 50 mins ago
IG
Senior IT Business Analyst- SAP HR
Insight Global
Mirabel, QC
- $125,000 to $138,000 CAD / year
- Full-time
The Senior IT Business Analyst, SAP HR position is based in Mirabel, Quebec. This role will investigate incidents and change requests, gather and translate business requirements, recommend…
Added 3 hours ago
AI
SAP ISU Business Analyst
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
We are seeking an experienced ISU Business Analyst (L2 Senior) to bridge business requirements and technology solutions. The candidate will work closely with business stakeholders, analyze…
Added 5 hours ago
D
Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
As Product Owner - Product management, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of…
Added 5 hours ago
L&
Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business AI Platform (BAIP) to drive design, integration, and innovation across enterprise applications.…
Added 5 hours ago
E
Sr Advisor IT Systems
Enbridge
Calgary, AB
- Full-time
Previous Business Analyst experience within commodity marketing, trading, or risk management functions.
Added 6 hours ago
T
Application Analyst
ThoughtStorm
AB · Alberta, Canada
- Contract
…an experienced C, PowerBuilder and Sybase application system analyst, that preferably has experience with Oil and Gas…
Added 6 hours ago
C
Analyst, Client Onboarding & Service
CIBC
Winnipeg, MB · Regina, SK
- Full-time
As an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting clients within your portfolio on all day-to-day service and support requests. You will be…
Added 6 hours ago
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Senior Analyst & AI Agent Solutions, Human Resources Information System
Bombardier
Dorval, QC
- Full-time
…priorities and complex requirements into target-state processes, solution designs, roadmaps and measurable…
Added 7 hours ago
Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are hiring a Senior IT Business Systems Analyst. This is a hybrid role located in London, Toronto or Winnipeg.
Added 7 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 7 hours ago
IC
Business Analyst
Infotek Consulting Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
- Contract
The project requires an experienced Business Analyst with strong Agile/Scrum experience to bridge business needs and technology delivery. The role will lead requirements management from…
Added 7 hours ago
D-
Analyste ERP - Logistique (contrat 12+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
Documenter les exigences et analyser les écarts avec la solution ERP (fit/gap)
Added 8 hours ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Risk, the Senior Risk Analyst’s accountabilities include:
Added 8 hours ago
C&
Business Intelligence Analyst - Data and Automation
Communications & Power Industries (CPI)
Georgetown, ON
- $86,000 CAD / year
- Full-time
We are looking for a Business Intelligence Analyst – Data and Automation to join our CPI Power Electronics team. This is a hands-on role responsible for turning business needs and data from…
Added 8 hours ago
Senior Analyst, Identity Lifecycle Management
Scotiabank
Toronto, ON
Experience with SailPoint, Centrify/ similar PAM solution for ID/User onboarding and management, and ServiceNow
Added 8 hours ago
S
Systems Analyst III
Seaspan
North Vancouver, BC
- Full-time
The Systems Analyst III is key in maintaining Oracle operational excellence of Oracle system by directly supporting end users with appropriate urgency and priority, and in designing and…
Added 8 hours ago
RS
Application Analyst - C / Sybase
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Job Title: Application Analyst - Intermediate
Added 8 hours ago
ES
SAP ISU Business Analyst
Epsilon Solutions Ltd.
Calgary, AB
- Full-time
Excellent stakeholder management and communication skills.
Added 8 hours ago
K
Senior Business Analyst
Klick
Toronto, ON
- Full-time
The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and…
Added 8 hours ago
K
Senior Business Analyst
Klick
Toronto, ON
- Full-time
The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and…
Added 8 hours ago
FC
Analyste d'affaires – Finance
FOP Consultants
Montreal, QC
- Full-time
The Finance Business Analyst contributes to the design, validation and deployment of the Oracle Fusion Finance modules (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets,…
Added 8 hours ago
FC
Analyste d'affaires SCM
FOP Consultants
Montreal, QC
- Full-time
Sens analytique, curiosité et rigueur; Orientation solution et facilité d'apprentissage des outils applicatifs;
Added 9 hours ago
W
Analyste d'affaires TI
Wepoint
Montreal, QC
- Full-time
Added 9 hours ago
O
Analyste d'affaires TI
Onepoint
Montreal, QC
- Full-time

CIBC

Analyst, Client Onboarding & Service

Winnipeg, MB, Canada
Regina, SK, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

.
What You’ll Be Doing

As an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting clients within your portfolio on all day-to-day service and support requests. You will be accountable to successfully onboard new Commercial Banking clients and perform after-sales service support to Commercial Banking customers, both internal and external, understanding the client needs and taking responsibility for the coordination and execution of account maintenance and cash management solution requests, providing relevant recommendations when appropriate while acting as a key interface to internal partners in order to facilitate solutions that proactively meets clients’ needs. You will actively be engaged in maintaining relationships with various internal and external stakeholders with a key focus on streamlining and simplifying the client experience.

As a key extended member of the relationship team, you will help strengthen new and existing client relationships and will help drive CIBC’s value proposition. You will ensure all interactions with clients and internal stakeholders contain information that is accurate and complete. You will also ensure dealings with assigned clients involve prompt responses to questions, enquiries or issues in order to provide best in class service.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days will be remote.

How You’ll Succeed

Client Service - As an integral member of the client deal team, act as a primary contact for an assigned base of clients from mixed commercial segments (IB / MM / ABL / Leverage Finance / REFD / Innovation Banking) on general support inquiries and requests. Work closely with Relationship Managers, Cash Managers and other internal stakeholders to support client requests. Work with clients directly to help answer commonly asked questions and inquiries on items such as account inquiries, account entitlements, capabilities of products, services and more.
Account Support – Coordinate changes to account information and signing authorities as well as changes to existing Cash Management products. Identify opportunities for cross-selling and further client penetration/increase in share of wallet. Maintain an organized record of requests to measure the progress of outstanding/overdue items and provide clients/internal stakeholders, with updates on the status of requests. Follow up with internal groups on outstanding requests to ensure timely completion of overdue items.
Onboarding – Coordinate and lead requests that involve onboarding a new legal entity for new and existing CIBC clients as well as new cash management product implementations. Provide clients with the required documentation to be executed in order to implement the requested account & cash management solution(s). Follow up and maintain communication throughout the transition with all partners to ensure that clients’ solutions are delivered in a timely and seamless manner. Interpret, validate and obtain the required information to complete the necessary implementation forms for internal and external client requests. Ensure all mandatory documentation such as Product Legal Agreements, and signed Payment Product Settlement Limit documentation (with supporting evidence of credit existence) are received prior to proceeding with the transition.

Who You Are

You have developed knowledge of Cash Management products and services, including the processes and procedures necessary to implement products and services. You have basic knowledge of CIBC processes and groups, and of Cash Management Online, eCIF, and Management Information Facility (MIF) as well as knowledge of account and AML documentation and processes for preparation.
You have strong communication skills. You have well-developed written and verbal communication skills sufficient to provide clear information to colleagues and clients while conveying messages of varying complexities in a professional manner. You have developed interpersonal relations to establish and maintain relationships with clients, business partners and colleagues.
You have the ability to manage multiple activities with varying levels of complexity under tight time constraints and without errors.
You have well-developed judgment, decision making and problem solving skills with the ability to interpret/adapt procedures and/or approaches to issues or concerns. You have the ability to generate solutions and decide quickly on courses of action, while achieving desired objectives, with the aim of both fulfilling clients’ needs and strengthening the bank’s position as an industry leader.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Winnipeg-One Lombard Place

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Budget Preparation, Client Service, Customer Experience (CX), File Maintenance, Interpersonal Communication, Presentation Preparations

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More about this job

Responsibilities

The Analyst will support Commercial Banking clients by managing day-to-day service requests, account maintenance, and cash management solutions. They will also lead the onboarding process for new clients and legal entities while maintaining strong relationships with internal and external stakeholders.

Requirements

Candidates should have knowledge of Cash Management products, services, and AML documentation processes. Strong communication, interpersonal, and problem-solving skills are required to manage complex tasks under tight deadlines.

Skills

Client service
Cash management
Account maintenance
Relationship management
Onboarding
Communication skills
Problem solving
Decision making
Interpersonal relations
Documentation preparation
AML compliance
Time management
Stakeholder management
Financial analysis
Product implementation

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Cash Management
Client Onboarding
Account Maintenance
AML
Relationship Management
Stakeholder Engagement
Financial Services
Product Implementation
Legal Agreements
Payment Product Settlement
eCIF
Management Information Facility
Innovation Banking
Leverage Finance
REFD
Client Experience
Hybrid Work
Banking Operations

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