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Added 4 days ago
Account Manager III
TD
Calgary, AB
Full-time
…credit analysis for own portfolio and may work with a Credit Analyst on most complex deals. The Account Manager III will develop a shadow portfolio of target businesses commensurate with…
Added 4 days ago
Credit Analyst
TD
Calgary, AB
Full-time
Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
Added 4 days ago
HR Systems Analyst
Adecco
Calgary, AB
Full-time
…environment and enjoy combining technical expertise with exceptional client…
Added 4 days ago
IT Support Analyst IV
TD
Toronto, ON
Full-time
Interact with clients to provide quality service/solutions consistent with objectives and client requirements
Added 4 days ago
Bus Mgmt Specialist
TD
Mississauga, ON
Full-time
…business success, we encourage you to apply for the Senior Analyst - Performance Eco System position. Join our dynamic team and contribute towards the growth and excellence of TD COO…
Added 2 months ago
Reconciliation Analyst
BI Control
Halifax, NS
Full-time
Collaboration: Collaborate with internal teams (tech, product, and support) to ensure successful client onboarding and reconciliation process implementation.
Added 4 days ago
Desktop Support Analyst
Robert Half
Edmonton, AB
$23 to $26 CAD / hour
Contract
Our Edmonton-based client is seeking an IT Generalist to provide comprehensive technical support across infrastructure, networking, end-user systems, and Microsoft 365 environments. This is…
Added 4 days ago
CIBC – Associate / Senior Analyst, Institutional Client Experience - Bilingual
CIBC
Montreal, QC
Full-time
Responsible for completing client deliverables and servicing management – You’re responsible for the completion of client deliverables (with a focus on client reporting and relationship…
Added 4 days ago
Business Information Management Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$40 to $50 CAD / hour
Contract
CAN - Business Information Management Analyst I
Added 12 days ago
Executive Operations Coordinator
Fundmetric
Halifax, NS
Full-time
The job has four parts: keeping the CEO's day and the account team's client meetings organized, running the logistics for our conferences and travel, keeping the office and our…
Added 5 days ago
Analyst, Futures Clearing
RBC
Toronto, ON
Full-time
RBC Capital Markets seeks a Futures Clearing Analyst to join our Global Futures Operations team. This role serves as a critical operational partner within our clearing function, ensuring…
Added 5 days ago
Analyst, Futures Clearing
Royal Bank of Canada
Toronto, ON
Full-time
RBC Capital Markets seeks a Futures Clearing Analyst to join our Global Futures Operations team. This role serves as a critical operational partner within our clearing function, ensuring…
Added 5 days ago
Senior Business Analyst
TD
Toronto, ON
Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 5 days ago
Integration Systems Analyst
OntarioMD
Toronto, ON
Full-time
The Integration Systems Analyst (ISA) works within the Application Support Team to maintain, administer, and support OntarioMD products and services. The ISA also assists in supporting the…
Added 5 days ago
Senior Bus Mgmt Analyst
TD
Toronto, ON
Full-time
Support development and/or/ implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
Added 5 days ago
Information Technology Support Analyst
CyberClan
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
$60,000 to $70,000 CAD / year
Full-time
CyberClan is hiring an IT Support Analyst who will be responsible for supporting CyberClan’s global internal operations and Information Technology Services (IT) unit. This execution-focused…
Added 12 days ago
Technology Operations Analyst - Cybersecurity Managed Services, New Brunswick
EY
Dieppe, NB
This role is designed for an experienced Tier 1 / Tier 2 SOC Analyst who performs threat detection, investigation, and response activities. The successful candidate will operate in a…
Added 5 days ago
Integration Systems Analyst
OntarioMD
Toronto, ON
Full-time
The Integration Systems Analyst (ISA) works within the Application Support Team to maintain, administer, and support OntarioMD products and services. The ISA also assists in supporting the…
Added 6 days ago
Business Banking Associate
TD
Thunder Bay, ON
Full-time
…future. Our quest is to deliver a first-class business banking client experience and to be” The Better Business Bank” in North America. At TD, better business bankers have a strong…
Added 5 days ago
Analyst, Client Services (6 Months Term/Secondment)
CIBC
Toronto, ON
Full-time
Client Services, Capital Markets, has a global mandate of assisting institutional customers with completing Client Due Diligence (CDD), and reporting requirements when dealing in capital…
Added 6 days ago
Associate Investment Advisor
TD
Calgary, AB
Full-time
Direct support staff in the professional and personable delivery of client service
Added 6 days ago
Credit Analyst II
TD
Brantford, ON · Hamilton, ON
Full-time
Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
Added 6 days ago
Associate Investment Advisor I
TD
Calgary, AB
Full-time
Direct support staff in the professional and personable delivery of client service
Added 6 days ago
IT Data Analyst III
TD
Toronto, ON
Full-time
Work effectively as a team, supporting other members of the team in resolving critical service issues
Added 6 days ago
Analyst, Client Services (6 Months Term/Secondment)
CIBC
Toronto, ON
Full-time
Client Services, Capital Markets, has a global mandate of assisting institutional customers with completing Client Due Diligence (CDD), and reporting requirements when dealing in capital…

CIBC

Analyst, Client Services (6 Months Term/Secondment)

Toronto, ON, Canada

Job type: Full-time
Apply by: Sep 22, 2026
Posting language: English
Posted: Sep 14, 2026

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Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Client Services, Capital Markets, has a global mandate of assisting institutional customers with completing Client Due Diligence (CDD), and reporting requirements when dealing in capital markets. As Analyst, Client Services, you serve as the main point of contact for new and existing Global Markets clients, ensuring a seamless onboarding and ongoing experience. You collaborate with trading and sales desks, as well as other stakeholders, in a fast-paced environment where strong product knowledge, sound decision-making, and effective time management are essential. Reporting to the Head of Client Services or a Team Leader delegate, you are responsible for completing Anti-Money Laundering (AML) and Know Your Client (KYC) due diligence, collecting Swap Dealer Regulatory reporting information, and supporting periodic client reviews.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week in the office, while other days will be remote.

How you’ll succeed

Client Engagement - You act as the main point of contact for front office sales and trading, as well as internal departments such as credit, legal, and operations, on assigned client cases in a fast-paced environment. You are comfortable working under pressure and adapt quickly to shifting priorities. You coordinate with business sponsors, supervisors, and responsible teams to ensure all tasks are completed accurately and on time in the client onboarding system. Your attention to detail helps deliver a smooth and seamless onboarding experience for Capital Markets clients.
Accountability - You are committed to continuous learning and self-development, maintaining a high level of knowledge about Capital Markets products and services, as well as Anti-Money Laundering (AML), Know Your Client (KYC), Dodd-Frank and over-the-counter (OTC) reporting requirements in Canada and the US. You conduct research and inquiries to gather the necessary documentation for onboarding and offboarding, and you ensure your work meets audit, examination and quality assurance standards. You assess factors that affect each client’s AML risk profile, enabling you to make timely decisions and take appropriate action for clients with higher risk. You collaborate with clients, sales and trading desks to request and collect documentation for onboarding or review purposes. You follow up with clients to obtain all required information, share relevant details with internal teams, and ensure accurate data entry for Operations and Support teams when setting up clients in systems and applications.
Teamwork and Trust - You'll thrive in a dynamic team environment where effective communication, skill sharing and knowledge exchange are essential. You are adaptable and comfortable when priorities shift and time pressures require quick responses to deliver an excellent experience for clients and stakeholders. You follow Customer Services Procedures and Processes to ensure compliance with policies, and you support your colleagues by contributing to special projects and temporary assignments.

Who you are

You can demonstrate experience. You have a financial background and a minimum 1 year of experience in AML / KYC, Dodd-Frank and OTC reporting preferably in a function related to Capital Markets and customer-facing role. Canadian Securities Course, CFA, post-graduate studies and Spanish language skills are assets.
You’re committed and put our clients first. You focus on delivering a seamless and smooth "customer experience" regardless of the complexity of the Capital Markets internal infrastructure and you are vigilant in delivering results, with strong attention to detail, and focus on overcoming obstacles.
You’re goal oriented. You have a "can do" attitude with a passion for driving solutions and a sense of urgency to prioritize and multi-task. You provide strong results-orientation that includes adherence to policies, procedures and deadlines while maintaining high quality results/output. You address conflicts and escalate issues, where appropriate.
You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You have strong working experience with Microsoft Word, PowerPoint and Excel. Experience working with FenX and other customer applications is an asset.
You’re passionate about people. You are confident and professional when communicating with customers, sales & trading and all levels of the organization including your teammates.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-03-31

Job Location

Toronto-141 Bay, 14th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Capital Markets, Client Service, Customer Experience (CX), Detail-Oriented, Internal Auditing, Teamwork

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More about this job

Responsibilities

The Analyst serves as the primary point of contact for Global Markets clients, managing the onboarding process and ongoing due diligence. They collaborate with internal trading and sales desks to ensure compliance with AML, KYC, and regulatory reporting requirements.

Requirements

Candidates must have at least one year of experience in AML/KYC and Capital Markets reporting. Strong proficiency in Microsoft Office and a commitment to client service and regulatory compliance are essential.

Skills

Anti-Money Laundering
Know Your Client
Capital Markets
Client Due Diligence
Regulatory Reporting
Dodd-Frank
OTC Reporting
Data Entry
Risk Assessment
Communication
Time Management
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Analytical Thinking
Attention To Detail

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

Anti-Money Laundering
Know Your Client
Capital Markets
Client Due Diligence
Dodd-Frank
OTC Reporting
Onboarding
Regulatory Reporting
Risk Profile
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
FenX
Canadian Securities Course
CFA
Compliance
Audit
Quality Assurance
Institutional Customers
Trading
Sales
Operations
Data Entry
Client Engagement
Accountability
Teamwork
Financial Services
Banking

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