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Added 11 mins ago
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Associate Claims Bordereau Analyst
Sovereign Insurance
Calgary, AB · Vancouver, BC · Winnipeg, MB
- Full-time
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Sales Associate
Structube
Vancouver, BC
- Part-time
Added 11 mins ago
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Strategic Lead – Transportation Planning & Strategy
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · North York, ON
- Full-time
…company are also rewarded with the opportunity to advance to Associate and Partner ownership levels and receive performance-informed profit allocations. Working within our employee-owned…
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SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Oakville, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
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Fashion Associate (Part time) - Bayshore Shopping Centre
Reitmans (Canada) Ltée/Ltd
Ottawa, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
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Temporary Fashion Associate - RW&CO
Reitmans (Canada) Ltée/Ltd
London, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
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SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Quebec, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
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SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
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SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
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Pharmacy Student, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
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Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
Work in conjunction with the Associate-Owner and Front Store Manager
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SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
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Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Aldergrove, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 11 mins ago
SD
Cashier, Hourly Part Time Evening
Shoppers Drug Mart
Calgary, AB
- Part-time
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Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
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TSG Specialist
UPS Supply Chain Solutions
Richmond, BC · Surrey, BC
- Full-time
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(CAN) Overnight Associate
Walmart
Port Coquitlam, BC
- Part-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
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(CAN) Associé des rayons de la mode
Walmart
Quebec, QC
- Part-time
Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks…
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(CAN) Modular Team Associate
Walmart
Toronto, ON
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(CAN) Customer Service Manager (Part Time)
Walmart
London, ON
- Part-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
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(CAN) Gérant du service à la clientèle
Walmart
Trois-Rivières, QC
- Part-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
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(CAN) Associé de nuit
Walmart
Victoriaville, QC
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
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(CAN) OMNI Customer Fulfillment Associate
Walmart
St. Catharines, ON
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
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Stockperson/Cartpusher
Walmart
Winnipeg, MB
- Part-time
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Associate Design Director | Directeur(trice) Design Associé(e)
NBCUniversal
Montreal, QC
- Full-time
As an Associate Design Director, you will support the Design Director in driving the execution, alignment, and day-to-day coordination of the project’s design vision across pillars and…

CIBC

Associate Business Systems Analyst, Fraud Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll join CIBC’s Fraud Operations team. As an Associate Business System Analyst, you will be responsible for investigating account transactions in order to determine possible fraud or unusual activity. You will take actions to mitigate losses on suspected fraudulent activity. You’ll maintain superior customer service level in dealing directly with both internal and external clients. Reconciliation Knowledge would be an asset in order to maintain accurate and consistent records. Ability to keep reports organized and up to date. Proficiency in creating daily summary reports using SharePoint and other relevant applications. Experience or familiarity with the chargeback process would be beneficial.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Investigation - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy. Analyze and investigate to identify suspected fraud activities and take appropriate action based on standard procedures.
Client Engagement - Interact directly with external CIBC clients by phone to understand issues and complaints relating to suspect or actual fraudulent activities, using standard processes to reach resolution.
Reporting - Document resolutions and the decisions made by updating the relevant databases to ensure correct outcome for each file investigated and prioritized.
Computer savvy - Navigate and focus on multiple software applications and dual monitors easily.
Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

Who You Are

You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
Your influence makes an impact. You know that relationships and networks are essential to success.
You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You can demonstrate experience in Microsoft Excel, Microsoft Outlook, COINS, PRM.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Decision Making, Investigating, Microsoft Excel, Microsoft Outlook, Risk Management, Teamwork

Apply About employer

More about this job

Responsibilities

You will investigate account transactions to identify and mitigate fraudulent activity while maintaining high standards of customer service. Additionally, you will document resolutions in databases and create daily summary reports using relevant software applications.

Requirements

Candidates should have experience in fraud investigation, transaction analysis, and proficiency with tools like Microsoft Excel, Outlook, COINS, and PRM. Strong communication skills and the ability to manage multiple software applications simultaneously are essential for success in this role.

Skills

Fraud investigation
Transaction analysis
Customer service
Reconciliation
Reporting
SharePoint
Chargeback process
Decision making
Data analysis
Microsoft Excel
Microsoft Outlook
COINS
PRM
Communication
Risk management
Teamwork

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Fraud Operations
Business Systems Analyst
Transaction Monitoring
Reconciliation
SharePoint
Chargeback
Data Analysis
Microsoft Excel
Microsoft Outlook
COINS
PRM
Risk Mitigation
Customer Engagement
Banking
Financial Services
Reporting
Database Management
Investigation
Decision Making
Compliance

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