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Added 1 hour ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
…trustee services and depository to securities lending and other banking…
Added 3 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 3 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 4 hours ago
LC
Front Store Supervisor, Hourly Full Time Evening
Loblaw Companies Limited
Winnipeg, MB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 4 hours ago
LC
Front Store Supervisor, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 4 hours ago
UO
Senior Workday Architect
University of Waterloo
Waterloo, ON
- Full-time
…and Financial Management. Working with the Enterprise Systems Associate Director and Manager, functional owners, functional leads, project leaders/managers, and technical specialists, the…
Added 4 hours ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 5 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 6 hours ago
T
Personal Banking Associate - Delson (Full-time, 37.5h/week)
TD
Delson, QC
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 6 hours ago
T
Customer Experience Associate - Magog (Full-time, 37.5h/week)
TD
Magog, QC
- Full-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 7 hours ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Coquitlam, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 7 hours ago
T
Personal Banking Associate
TD
Estevan, SK
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 7 hours ago
SL
Associate, Corporate Development
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
The Associate, Corporate Development, is based in Toronto and will join a high-performing team and play a key role in developing and executing on both short and long-term growth strategies…
Added 8 hours ago
RS
Le Représentant des Ventes en Location/Rental Sales Associate
Ryder System, Inc.
Montreal, QC
- Full-time
Added 9 hours ago
CC
Retail Store Manager
Canna Cabana
Chatham-Kent, ON · Chatham, ON
- $50,000 CAD / year
- Full-time
Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores
Added 9 hours ago
B
Banking Associate - KYC
BeachHead
Toronto, ON
- $17.6 to $24.88 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Banking Associate - KYC to provide operational support and process a range of banking transactions accurately and…
Added 9 hours ago
CS
Store Manager - Diesel Yorkdale
CALZATURIFICIO STEPHEN S.R.L.
Toronto, ON
- Full-time
…a group where extraordinary people work together to enable business success and to realize their full potential, passion and…
Added 9 hours ago
T
Associate, Supervision and Governance, Business Management, Corporate & Investment Banking
TD
Toronto, ON
- Full-time
In this first line of defense (1A) role, the Associate will work with leaders of the Business Supervision and Governance team to maintain a strong risk and control environment, supported by…
Added 9 hours ago
T
Canadian Commercial Banking Associate
TD
AB
- Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 9 hours ago
C
Associate Financial Advisor (Multiple Locations)
CIBC
Barrie, ON · Belleville, ON · Brampton, ON · Burlington, ON · Cornwall, ON · Hamilton, ON · Kingston, ON · London, ON · Milton, ON · Mississauga, ON · Niagara Falls, ON · Oakville, ON · Oshawa, ON · Ottawa, ON · Peterborough, ON · St. Catharines, ON · Toronto, ON · Vaughan, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As an Associate Financial…
Added 9 hours ago
C
Client Engagement Associate [Hourly]
CIBC
Edmonton, AB
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 10 hours ago
CC
Retail Sales Associate
Canna Cabana
Oshawa, ON · Courtice, Oshawa, ON
- $17.95 CAD / hour
- Part-time
Must be available for shift work according to business needs, Monday to Sunday.
Added 10 hours ago
SW
ScotiaMcLeod Senior Associate
Scotia Wealth Management
Montreal, QC
- Full-time
As a Senior Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…
Added 10 hours ago
SW
ScotiaMcLeod Administrative Associate, Laval
Scotia Wealth Management
Laval, QC
- Full-time
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 10 hours ago
SD
Front Store Supervisor, Hourly Full Time Evening
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…

CIBC

Associate Business Systems Analyst, Fraud Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll join CIBC’s Fraud Operations team. As an Associate Business System Analyst, you will be responsible for investigating account transactions in order to determine possible fraud or unusual activity. You will take actions to mitigate losses on suspected fraudulent activity. You’ll maintain superior customer service level in dealing directly with both internal and external clients. Reconciliation Knowledge would be an asset in order to maintain accurate and consistent records. Ability to keep reports organized and up to date. Proficiency in creating daily summary reports using SharePoint and other relevant applications. Experience or familiarity with the chargeback process would be beneficial.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Investigation - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy. Analyze and investigate to identify suspected fraud activities and take appropriate action based on standard procedures.
Client Engagement - Interact directly with external CIBC clients by phone to understand issues and complaints relating to suspect or actual fraudulent activities, using standard processes to reach resolution.
Reporting - Document resolutions and the decisions made by updating the relevant databases to ensure correct outcome for each file investigated and prioritized.
Computer savvy - Navigate and focus on multiple software applications and dual monitors easily.
Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

Who You Are

You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
Your influence makes an impact. You know that relationships and networks are essential to success.
You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You can demonstrate experience in Microsoft Excel, Microsoft Outlook, COINS, PRM.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Decision Making, Investigating, Microsoft Excel, Microsoft Outlook, Risk Management, Teamwork

Apply About employer

More about this job

Responsibilities

You will investigate account transactions to identify and mitigate fraudulent activity while maintaining high standards of customer service. Additionally, you will document resolutions in databases and create daily summary reports using relevant software applications.

Requirements

Candidates should have experience in fraud investigation, transaction analysis, and proficiency with tools like Microsoft Excel, Outlook, COINS, and PRM. Strong communication skills and the ability to manage multiple software applications simultaneously are essential for success in this role.

Skills

Fraud investigation
Transaction analysis
Customer service
Reconciliation
Reporting
SharePoint
Chargeback process
Decision making
Data analysis
Microsoft Excel
Microsoft Outlook
COINS
PRM
Communication
Risk management
Teamwork

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Fraud Operations
Business Systems Analyst
Transaction Monitoring
Reconciliation
SharePoint
Chargeback
Data Analysis
Microsoft Excel
Microsoft Outlook
COINS
PRM
Risk Mitigation
Customer Engagement
Banking
Financial Services
Reporting
Database Management
Investigation
Decision Making
Compliance

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