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Added 5 mins ago
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Associate Financial Advisor
CIBC
Winnipeg, MB
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 5 mins ago
Customer Experience Associate - Trenton (22.5 hours/week)
Scotiabank
Trenton, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 5 mins ago
Financial Service Representative
Money Mart
Mississauga, ON
…navigate everyday financial needs. If you’re passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need…
Added 5 mins ago
Partner Program Coordinator
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
The Partner Alliance Associate will report to the VP, Technology Sourcing Operations and will be responsible for supporting business-to-business relationships with key partners and vendors.…
Added 5 mins ago
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Part Time Flex Sales Associate
Pandora
Halton Hills, ON
- Part-time
The Flex Sales associate will be the ultimate Pandora Fan. You will be responsible for delivering a world-class experience, surpassing sales goals, and continually finding innovative ways…
Added 5 mins ago
RM
Director, Enterprise Applications
Regional Municipality of Peel
Brampton, ON
- Other
SAP Certified Application Associate and/or SAP Certified Development Associate certification.
Added 19 mins ago
Sales Associate
Rogers Communications
Oakville, ON
Sales Delivery: Finding opportunities, anticipating customer needs, and delivering on sales targets.
Added 19 mins ago
RB
Associate
Royal Bank of Canada
Kamloops, BC
- Full-time
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that…
Added 19 mins ago
RB
Associate
Royal Bank of Canada
West Vancouver, BC
- Full-time
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that…
Added 19 mins ago
RB
Investment Associate
Royal Bank of Canada
Kamloops, BC
- Full-time
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that…
Added 34 mins ago
PC
Junior Customer Support Position
Piper Companies
ON · Durham, ON
- Full-time
Piper Companies is seeking a Junior Customer Service Associate for a leading financial services organization. The Junior Customer Service Associate is a hybrid opportunity requiring three…
Added 34 mins ago
PC
Entry Level Customer Service Associate
Piper Companies
ON · Durham, ON
- Full-time
Piper Companies is seeking a Entry Level Customer Service Associate for a leading financial services organization. The Entry Level Customer Service Associate is a hybrid opportunity…
Added 35 mins ago
LS
Associate Business Development Lawyer - Permanent - 19602
LRO Staffing
Toronto, ON
- Full-time
Our client, an established and technology forward Canadian law firm, is looking for an Associate Business Development Lawyer to join their growing team! This role is ideal for a lawyer…
Added 49 mins ago
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Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
North Bay, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 49 mins ago
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Residential Marketing Associate - Prince George, BC
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Prince George, BC
- Full-time
Interest in sales, marketing, or customer engagement
Added 49 mins ago
TH
PRO Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot
Ottawa, ON
- Full-time
…store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.…
Added 49 mins ago
TM
Field Warranty Specialist - Prairie Zone
Toyota Motor Corporation
Toronto, ON · Toyota Canada Inc - Prairie Zone Office
- Full-time
…Care Protection (ECP) Policy with dealerships to achieve both customer satisfaction and ensure dealers have consistent profitable…
Added 49 mins ago
DT
Customer Service Associate I
Dollar Tree Stores
Port Coquitlam, BC
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 49 mins ago
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Investment Associate
RBC
Kamloops, BC
- Full-time
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that…
Added 49 mins ago
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Associate
RBC
Kamloops, BC
- Full-time
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that…
Added 49 mins ago
Customer Experience Associate - Algonquin Square, Sudbury, ON (22.50 hours/week)
Scotiabank
ON · Sudbury, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 49 mins ago
ScotiaMcLeod Administrative Associate, Laval
Scotiabank
Laval, QC
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 49 mins ago
TB
Sales Associate-2
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment…
Added 49 mins ago
T
Customer Experience Associate - St-Laurent, St-Louis
TD
Montreal, QC
- Full-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 49 mins ago
Field Operations Associate
Grainger Businesses
Victoria, BC
…business functions in a particular market. The Field Operations Associate will have the ability to serve key customers both in the branch and on customer's sites. All aspects of this role…

CIBC

Associate Business Systems Analyst, Fraud Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll join CIBC’s Fraud Operations team. As an Associate Business System Analyst, you will be responsible for investigating account transactions in order to determine possible fraud or unusual activity. You will take actions to mitigate losses on suspected fraudulent activity. You’ll maintain superior customer service level in dealing directly with both internal and external clients. Reconciliation Knowledge would be an asset in order to maintain accurate and consistent records. Ability to keep reports organized and up to date. Proficiency in creating daily summary reports using SharePoint and other relevant applications. Experience or familiarity with the chargeback process would be beneficial.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Investigation - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy. Analyze and investigate to identify suspected fraud activities and take appropriate action based on standard procedures.
Client Engagement - Interact directly with external CIBC clients by phone to understand issues and complaints relating to suspect or actual fraudulent activities, using standard processes to reach resolution.
Reporting - Document resolutions and the decisions made by updating the relevant databases to ensure correct outcome for each file investigated and prioritized.
Computer savvy - Navigate and focus on multiple software applications and dual monitors easily.
Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

Who You Are

You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
Your influence makes an impact. You know that relationships and networks are essential to success.
You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You can demonstrate experience in Microsoft Excel, Microsoft Outlook, COINS, PRM.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Decision Making, Investigating, Microsoft Excel, Microsoft Outlook, Risk Management, Teamwork

Apply About employer

More about this job

Responsibilities

You will investigate account transactions to identify and mitigate fraudulent activity while maintaining high standards of customer service. Additionally, you will document resolutions in databases and create daily summary reports using relevant software applications.

Requirements

Candidates should have experience in fraud investigation, transaction analysis, and proficiency with tools like Microsoft Excel, Outlook, COINS, and PRM. Strong communication skills and the ability to manage multiple software applications simultaneously are essential for success in this role.

Skills

Fraud investigation
Transaction analysis
Customer service
Reconciliation
Reporting
SharePoint
Chargeback process
Decision making
Data analysis
Microsoft Excel
Microsoft Outlook
COINS
PRM
Communication
Risk management
Teamwork

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Fraud Operations
Business Systems Analyst
Transaction Monitoring
Reconciliation
SharePoint
Chargeback
Data Analysis
Microsoft Excel
Microsoft Outlook
COINS
PRM
Risk Mitigation
Customer Engagement
Banking
Financial Services
Reporting
Database Management
Investigation
Decision Making
Compliance

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