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Added 13 mins ago
SH
Area Director
SMB HR Talent Management Inc.
Halifax, NS
- Full-time
Lead, coach, and develop operational and clinical leaders, ensuring they have the direction, resources, and support required to effectively lead their respective teams.
Added 13 mins ago
EG
Sales Manager
EESS Global - Canada
Langley (District), BC · Langley, BC
- Full-time
The Sales Manager will lead sales activities for security and surveillance solutions, focusing on generating new business and expanding existing accounts in Langley, BC. This full-time,…
Added 13 mins ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 13 mins ago
S
Railway Systems Integration Specialist
SYSTRA
Toronto, ON
- Full-time
…resource reports directly to the Technical GOE Integration Lead and other parties when…
Added 28 mins ago
NM
Supervisor Engineer, Mine Design & Planning, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- $105,800 to $176,400 CAD / year
- Full-time
As a Supervisor Engineer, Mine Design & Planning, you'll lead mine planning activities to support production goals and regulatory requirements, while providing technical guidance and…
Added 28 mins ago
NM
Business Assistant (10-Month Contract)
Newmont Mining Corporation
Vancouver, BC
- $72,700 to $90,900 CAD / year
- Full-time
The Vancouver Hub is Newmont’s Canadian regional office, home to corporate teams supporting our operations in British Columbia and across the Americas. Located in downtown Vancouver, our…
Added 43 mins ago
MI
Line Manager
Mondelēz International
Toronto, ON
- Full-time
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added 43 mins ago
AS
Lead Analyst, IT Vendor Management - P5
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
Location: Mississauga, Ontario, Canada | Job Grade: P5, Lead | Employment Type: Contract to hire
Added 43 mins ago
TC
Senior Accountant
TESC Contracting
Sudbury, ON · Greater Sudbury, ON
- Full-time
Lead the development and ongoing management of operational and capital budgets, including forecasting activities.
Added 43 mins ago
AS
Sr Analyst, IT Vendor Management - P4
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
…role serves as a subject matter expert (SME) and day-to-day lead across vendor ecosystem and contracts while actively mentoring junior analysts and contributing to the continuous…
Added 43 mins ago
PB
Key Leader
Poppy Barley Inc.
Calgary, AB
- Part-time
Lead the sales floor to motivate the team to achieve store sales and customer experience goals.
Added 43 mins ago
PL
Purchasing Manager-Acton Head office
Purity Life Health Products LP
Acton, ON
- $88,725 to $104,475 CAD / year
- Full-time
We are seeking a Purchasing Manager to lead and coach a team accountable for driving fill rate performance, achieving inventory budgets, and strong vendor execution across a diverse brand…
Added 43 mins ago
LM
Field Erector / Labourer - Full-time
L.A. Metal Buildings Ltd.
Nisku, AB
- Full-time
Reporting directly to the Field Erection Services Lead, the Field Erector is responsible for general labor duties in the Field and in assisting the Field Erection Services Lead with…
Added 43 mins ago
TC
Disability Service Worker (complex needs), Full-Time
Taproot Community Support Services
Slave Lake, AB
- Full-time
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 43 mins ago
Senior Manager, Logistics
Phantom Screens
Abbotsford, BC
You will lead the Shipping Supervisor and Shipping Team. You will also work with the broader Operations team and act as our main contact for brokers, carriers and other third-party…
Added 57 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Calgary, AB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 57 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Hamilton, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 57 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Hamilton, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 57 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Powell River, BC
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 57 mins ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 57 mins ago
W
Senior Associate Management Consultant
Worley
Vancouver, BC
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 57 mins ago
CU
Senior Ecommerce Specialist
CHEIL USA
Mississauga, ON
- $65,000 to $75,000 CAD / year
Cheil Canada serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of…
Added 1 hour ago
JH
Assistant District Manager
Jackson Hewitt Tax Service Inc.
Vancouver, BC
- Full-time
…energetic and motivated Assistant District Manager (ADM) to help lead multiple tax office locations throughout the Greater Charlotte…
Added 1 hour ago
NS
2627-215 - Business Analytics Developer (CL3) - Central Office
Nova Scotia Community College - NSCC
Halifax, NS
- Full-time
Develop a strong understanding of business processes for Academic Operations & Planning, Institutional Research, Finance, and HR in order to be able to better support their Business…
Added 1 hour ago
RP
Leasing Manager
Royal Premier Homes
London, ON
- Full-time
Lead lease-up and renewals: Plan and carry out leasing strategies built around the academic calendar for Western University and Fanshawe College, including pre-leasing, renewal campaigns…

CIBC

Associate Business Systems Analyst, Fraud Operations

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll join CIBC’s Fraud Operations team. As an Associate Business System Analyst, you will be responsible for investigating account transactions in order to determine possible fraud or unusual activity. You will take actions to mitigate losses on suspected fraudulent activity. You’ll maintain superior customer service level in dealing directly with both internal and external clients. Reconciliation Knowledge would be an asset in order to maintain accurate and consistent records. Ability to keep reports organized and up to date. Proficiency in creating daily summary reports using SharePoint and other relevant applications. Experience or familiarity with the chargeback process would be beneficial.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Investigation - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy. Analyze and investigate to identify suspected fraud activities and take appropriate action based on standard procedures.
Client Engagement - Interact directly with external CIBC clients by phone to understand issues and complaints relating to suspect or actual fraudulent activities, using standard processes to reach resolution.
Reporting - Document resolutions and the decisions made by updating the relevant databases to ensure correct outcome for each file investigated and prioritized.
Computer savvy - Navigate and focus on multiple software applications and dual monitors easily.
Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

Who You Are

You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
Your influence makes an impact. You know that relationships and networks are essential to success.
You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You can demonstrate experience in Microsoft Excel, Microsoft Outlook, COINS, PRM.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Decision Making, Investigating, Microsoft Excel, Microsoft Outlook, Risk Management, Teamwork

Apply About employer

More about this job

Responsibilities

You will investigate account transactions to identify and mitigate fraudulent activity while maintaining high standards of customer service. Additionally, you will document resolutions in databases and create daily summary reports using relevant software applications.

Requirements

Candidates should have experience in fraud investigation, transaction analysis, and proficiency with tools like Microsoft Excel, Outlook, COINS, and PRM. Strong communication skills and the ability to manage multiple software applications simultaneously are essential for success in this role.

Skills

Fraud investigation
Transaction analysis
Customer service
Reconciliation
Reporting
SharePoint
Chargeback process
Decision making
Data analysis
Microsoft Excel
Microsoft Outlook
COINS
PRM
Communication
Risk management
Teamwork

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Fraud Operations
Business Systems Analyst
Transaction Monitoring
Reconciliation
SharePoint
Chargeback
Data Analysis
Microsoft Excel
Microsoft Outlook
COINS
PRM
Risk Mitigation
Customer Engagement
Banking
Financial Services
Reporting
Database Management
Investigation
Decision Making
Compliance

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