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Added 6 hours ago
A
Brand Advocate East
Acosta
Vancouver, BC
- Full-time
The Brand Advocate (Apple) supports and represents a well-known technology brand in retail locations. This associate effectively and efficiently merchandises product as well as communicates…
Added 8 hours ago
NV
Chiropractic Assistant
North Vancouver Chiropractic
North Vancouver, BC
- Full-time
As a Care Advocate, you will be the first point of contact for our patients and play an important role in creating a positive experience from their first phone call through each visit. The…
Added 13 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
- Internship
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 1 day ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Moncton, NB
Deliver superior customer service that promotes client retention
Added 1 day ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Sudbury, ON
Deliver superior customer service that promotes client retention
Added 1 day ago
Insurance Advisor (Sackville, NB)
Talent Acquisition Team at Westland Insurance. Text reply only.
Sackville, NB
Deliver superior customer service that promotes client retention
Added 1 day ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Winnipeg, MB
Deliver superior customer service that promotes client retention
Added 1 day ago
E
Health Care Aide (HCA) - Part Time (PT) - Red River Place
Extendicare
Selkirk, MB · LTC - Red River Place (Manchester Ave.)
- Part-time
To observe & report to the Client Service Supervisor any concerns regarding client's safety, including physical environment, implement interventions as directed by his/her supervisor &…
Added 1 day ago
CS
Member Services Representative - Swift Current, SK
CAA Saskatchewan
Swift Current, SK
- Full-time
…protection. We have also been acknowledged for our excellent customer service, as noted by awards bestowed to us in this category by several reputable organizations. This honorable…
Added 1 day ago
CS
AI & Automation Solutions Specialist
CAA Saskatchewan
Regina, SK
- Full-time
…protection. We have also been acknowledged for our excellent customer service, as noted by awards bestowed to us in this category by several reputable organizations. This honorable…
Added 1 day ago
E
Customer Success Manager
Emburse
Toronto, ON
- Full-time
Orchestrate internal teams to resolve challenges, advocate for customer needs, and deliver a strong customer experience.
Added 1 day ago
CC
Member Services Consultant (Don Mills, 12-Month FT Contract)
CAA Club Group
Toronto, ON
- Contract
2-3 years customer service and sales experience in a retail environment
Added 1 day ago
NS
Assistant Manager - Perioperative, Endoscopy, and Medical Device Reprocessing Health Services
Nova Scotia Health Authority
Truro, NS
- Full-time
Demonstrated commitment to quality improvement and enhanced customer service
Added 1 day ago
OT
Sr. Technical Support Specialist
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
…opportunity to combine technical expertise with exceptional client service skills, enabling you to troubleshoot, resolve complex issues, and act as a trusted advocate for our…
Added 1 day ago
Customer Success Manager
Global Relay
Vancouver, BC
Create customer champions and advocate for customer needs internally
Added 1 day ago
CC
Part Time Member Services Counsellor (Brandon, Manitoba)
CAA Club Group
Brandon, MB
- Part-time
Deliver excellent customer service while gaining hands-on experience and knowledge in Insurance. Requirement to achieve their FOI and IWS licensing.
Added 1 day ago
S
Senior Customer Success Manager
Staffbase
Canada
- $100,000 to $110,000 CAD / year
Advocate for customer needs internally and contribute to product feedback loops
Added 1 day ago
S
Senior Customer Success Manager
Staffbase
Toronto, ON
- $100,000 to $110,000 CAD / year
Advocate for customer needs internally and contribute to product feedback loops
Added 1 day ago
MC
Director, Specialized Operations
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
…support teams to deliver responsive, accurate and scalable service to Members, Advisors and business…
Added 1 day ago
RB
Branch Manager
Royal Bank of Canada
Maple Ridge, BC
- Full-time
· Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Added 1 day ago
Part Time Member Services Counsellor (Brandon, Manitoba)
CAA South Central Ontario
Brandon, MB
Deliver excellent customer service while gaining hands-on experience and knowledge in Insurance. Requirement to achieve their FOI and IWS licensing.
Added 1 day ago
CC
Part Time Member Services Counsellor (Brandon, Manitoba)
CAA Club Group
Brandon, MB
- Part-time
Deliver excellent customer service while gaining hands-on experience and knowledge in Insurance. Requirement to achieve their FOI and IWS licensing.
Added 1 day ago
GR
Customer Success Manager
Global Relay
Vancouver, BC
- Full-time
Create customer champions and advocate for customer needs internally
Added 1 day ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Langford, BC
Deliver superior customer service that promotes client retention
Added 1 day ago
Administrative Legal Assistant/Intake Legal Assistant, Term B056-26
Legal Aid BC
Victoria, BC
…Lawyer, Staff Lawyer, roster lawyers lead and/or Paralegal/Advocate. Provide front line services to the public for in-person, online and telephone legal aid programs including intake…

CIBC

Banking Centre Leader

Saint John, NB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make a difference by supporting new and existing clients as they secure their futures, own homes, and set up businesses. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

Client experience - Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.
Results oriented leadership - Create a culture of teamwork so clients are served by those best able to meet their financial needs. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work as one team with all partners to maximize market opportunities, and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.
People leadership - Lead and coach a high performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth. Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP)
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Saint John-1 Main St W

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking Operations, Business Development, Client Service, Community Connections, Customer Experience (CX), Financial Advising, Financial Products, People Management, Performance Monitoring, Results-Oriented

Apply About employer

More about this job

Responsibilities

Lead a team of financial services professionals to deliver exceptional client experiences and drive revenue growth. Manage banking centre performance, coach team members, and foster community relationships to meet financial goals.

Requirements

Requires a current Mutual Funds License and experience in coaching and team leadership. Candidates must be goal-oriented, possess strong relationship-building skills, and be available to work flexible banking centre hours.

Skills

Banking operations
Business development
Client service
Community connections
Customer experience
Financial advising
Financial products
People management
Performance monitoring
Results-oriented
Coaching
Risk management
Leadership
Relationship management
Strategic planning

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking Centre Leader
Financial Services
Mutual Funds License
Canadian Securities Course
Investment Funds In Canada
Branch Compliance Officer’s Course
Conducts & Practices Handbook
Wealth Management Essentials
Certified Financial Planner
People Leadership
Client Experience
Risk Management
Revenue Growth
Performance Management
Coaching
Relationship Management
Business Development
Banking Operations
Financial Advising

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