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Added 34 mins ago
TC
Disability Service Worker with Overnight Scheduling, Temp Full Time
Taproot Community Support Services
Bonnyville, AB
- Full-time
…development programs for purposes of providing individuals in service with physical, behavioural, emotional and social supports/supervision in residence and in the community. DSWs develop…
Added 1 hour ago
BU
Casual Support Worker
Brandon University
Brandon, MB
- Temporary
Act as an advocate for clients in dealings with EIA, courts, housing, legal aid, medical, etc.
Added 6 hours ago
E
Senior Software Support Analyst
EllisDon
Mississauga, ON
- Full-time
Identify recurring pain points in the customer journey or internal workflows and suggest ways to automate, document, and improve it.
Added 7 hours ago
LL
Customer Care Representative- Hybrid
Lineage Logistics
Calgary, AB
- Full-time
Customer Advocate: Delivers exceptional service and builds positive relationships.
Added 8 hours ago
AI
Mechanical Design Manager
ATS Industrial Automation
Cambridge, ON
- Full-time
…1000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers…
Added 8 hours ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
At least 3 years of customer service, fundraising, and/or sales experience.
Added 9 hours ago
T
Customer Service Advocate
telMAX
Markham, ON
- Up to $52,000 CAD / year
- Full-time
Reporting to the Director, Customer Operations, the Customer Service Advocate is a senior customer service position and will own and manage escalations that flow in from CCTS, BBB and…
Added 9 hours ago
E
Personal Support Worker (Part time) - Fenelon Court
Extendicare
Fenelon Court
- Part-time
To observe & report to the Client Service Supervisor any concerns regarding client's safety, including physical environment, implement interventions as directed by his/her supervisor &…
Added 10 hours ago
K
Licensed Paralegal
Kelly
Mississauga, ON
- $45 USD / hour
- Full-time
Kelly’s customer, an established full-service law firm in Mississauga specializing in various forms of debt recovery including both secured and unsecured collections, are looking for…
Added 10 hours ago
K
Licensed Paralegal
Kelly
Mississauga, ON
- $43,000 to $45,000 USD / year
- Full-time
Kelly’s customer, an established full-service law firm in Mississauga specializing in various forms of debt recovery including both secured and unsecured collections, are looking for…
Added 10 hours ago
MN
Youth Housing Client Relations Liaison
Mi'kmaw Native Friendship Centre
Dartmouth, NS
- Part-time
Advocate for client’s rights at an individual and broader systemic level when required.
Added 10 hours ago
N
Concepteur(trice) Technique Senior | Senior Technical Designer
NBCUniversal
Montreal, QC
- Full-time
…Telemundo, les chaînes locales NBC, Bravo et Peacock, notre service de streaming premium financé par la publicité. Nous produisons et distribuons des films et des programmes de…
Added 10 hours ago
GO
Pay & Benefits Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
Excellent customer service skills with the ability to maintain effective working relationships with a diverse group of stakeholders.
Added 10 hours ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…high-functioning team. Demonstrated excellence in providing customer…
Added 10 hours ago
R
Branch Manager- EN
RBC
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Added 11 hours ago
CC
Independent Living Support Coordinator
CMHA Calgary
Calgary, AB
- Other
…delivering services in accordance with the CMHA Calgary Region service model. Through coaching and mentoring, you will support clients with a mental illness and/or concurrent diagnosis on…
Added 11 hours ago
IB
Customer Experience Manager - GTA
Indigo Books & Music
Toronto, ON
- $52,500 to $69,000 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 12 hours ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
At least 3 years of customer service, fundraising, and/or sales experience.
Added 12 hours ago
A
Customer Success Manager- 1 Year Term
Assent
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased…
Added 12 hours ago
Research Assistant - Familial Breast Cancer Research
Women's College Hospital
Toronto, ON
Well-developed interpersonal and customer service skills
Added 13 hours ago
R
Branch Manager
RBC
Saint-Jérôme, QC
- Full-time
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Added 13 hours ago
CO
Caseworker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Refer clients to appropriate employment assistance activities. Advocate on behalf of applicants and participants, liaise with and refer participants to appropriate community agencies and…
Added 13 hours ago
CO
Caseworker - Bilingual - English/French
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Refer clients to appropriate employment assistance activities. Advocate on behalf of applicants and participants, liaise with and refer participants to appropriate community agencies and…
Added 13 hours ago
GF
Customer Experience Advocate Bilingual
GM Financial
Toronto, ON
- Full-time
This position is responsible for providing "Best In Class" service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an…
Added 13 hours ago
C
Banking Centre Leader
CIBC
Saint John, NB
- Full-time
…meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage…

CIBC

Banking Centre Leader III

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make a difference by supporting new and existing clients as they secure their futures, own homes, and set up businesses. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

Client experience - Lead by example and show your team how to deepen client relationships, and meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.
Results oriented leadership - Create a culture of teamwork so clients are served by those best able to meet their financial needs. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work as one team with all partners to maximize market opportunities, and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.
People leadership - Lead and coach a high performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth. Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance. You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP).
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-Spadina and College

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking Operations, Business Development, Client Service, Community Connections, Customer Experience (CX), Financial Advising, Financial Products, People Management, Performance Monitoring, Results-Oriented

Apply About employer

More about this job

Responsibilities

Lead and coach a high-performing team of financial services professionals to deliver exceptional client experiences and drive revenue growth. Manage banking centre performance, monitor business metrics, and foster a culture of teamwork while ensuring risk management and compliance.

Requirements

Requires a current Mutual Funds License (Canadian Securities Course or Investment Funds In Canada) and proven experience in coaching and strategic team leadership. Candidates must be flexible to work evenings, weekends, and at multiple banking centre locations as needed.

Skills

Banking operations
Business development
Client service
Community connections
Customer experience
Financial advising
Financial products
People management
Performance monitoring
Results-oriented
Coaching
Strategic planning
Risk management
Leadership
Relationship management

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking Centre Leader
Financial Services
Mutual Funds License
Canadian Securities Course
Investment Funds In Canada
Branch Compliance Officer’s Course
Conducts & Practices Handbook
Wealth Management Essentials
Certified Financial Planner
People Leadership
Revenue Growth
Risk Management
Client Experience
Strategic Goals
Performance Management
Relationship Management
Banking Operations
Business Development
Financial Advising

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