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Added 26 mins ago
TI
Operations Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for "Operations Analyst"
Added 26 mins ago
TC
ITSM Transition Anayst, Network Junior Engineer Jr
Tata Consultancy Services
Toronto, ON
- Full-time
The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the…
Added 26 mins ago
AG
Analyste FP&A Sénior - Senior FP&A Analyst
Amiel Group
Laval, QC
- Full-time
We are looking for a Senior FP&A Analyst who wants to play a key role in our company’s growth and performance. More than just an analytical role, this position will allow you to actively…
Added 26 mins ago
HD
Specialist - Server Support - JWS (35hrs)
Halton District School Board
Burlington, ON
- Full-time
…internal/external stakeholders to define project scope, gather technical requirements, and translate business needs into actionable IT…
Added 26 mins ago
W
Analyst - Airport Systems
WestJet
Calgary, AB
- Full-time
Reporting to the Manager, IT Airport Platforms, the Airport Systems Analyst is a technical resource supporting multiple end user groups and project teams from the Airports business unit.…
Added 26 mins ago
PI
Technical Support Analyst
PeopleToGo Inc.
Coquitlam, BC
- $27 to $29 CAD / hour
- Contract
The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to…
Added 27 mins ago
Functional Analyst, Student Information Systems
University of Saskatchewan
Saskatoon, SK
Nature of Work: Reporting to the Associate Registrar (SIS), the Functional Analyst works as part of a team to support and guide administrative and academic units in the collection, storage…
Added 42 mins ago
AN
Technical Analyst- Licensing Advisor
Accurate Network Services
Edmonton, AB
- Full-time
You have 1+ years of experience in a Managed Service Provider environment, ideally in a licensing, procurement, or technical advisory role.
Added 57 mins ago
S
Analyste, Gestion Programmes d'Ingénierie/Analyst, Eng. Pro. Management Avionics
SOGECLAIR
Montreal, QC
- Full-time
Articulate the goals and objectives of the program, and how it will impact the business;
Added 57 mins ago
A
SOC Analyst (Night Shift)
ATCO
Calgary, AB
- Full-time
As a Security Operations Centre (SOC) Analyst - Nights, you will serve as a first responder to security incidents and are integral in preventing, detecting, and responding to cyber threats…
Added 57 mins ago
IW
EDI/B2B AI-Enabled Analyst
Iconic Wineries of British Columbia
Vancouver, BC
- Full-time
The EDI/B2B AI-Enabled Analyst will drive the successful delivery of EDI/B2B and integration initiatives that support business growth, operational efficiency, and enterprise transformation.…
Added 57 mins ago
PC
Senior Technical Support Analyst
Parkland Corporation
Montreal, QC · Calgary, AB
- Full-time
…coordinates major incident response, and partners with IT operations, business users, technical teams, and vendors to restore service quickly and improve system…
Added 57 mins ago
S
Analyste, Gestion Programmes d'Ingénierie/Analyst, Eng. Pro. Management Avionics
SOGECLAIR
Remote, Canada
- Remote
Articulate the goals and objectives of the program, and how it will impact the business;
Added 1 hour ago
C
Senior Business Systems Analyst
CGI
Halifax, NS
- Full-time
We are seeking a Senior Business Systems Analyst to support the analysis, design and delivery of digital solutions. You will work closely with business and technical stakeholders to…
Added 1 hour ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 1 hour ago
A
Data Management Analyst
Altis
Mississauga, ON
- $45 to $55 CAD / hour
- Contract
Working within a large healthcare and pharmaceutical environment, you’ll collaborate closely with business and technical stakeholders to understand data across legacy platforms, dashboards,…
Added 1 hour ago
IG
Campaign Analyst
Insight Global
Toronto, ON
- Contract
Translates business needs to technical specifications and evaluates existing data visualization systems in order to improve them.
Added 1 hour ago
A
IAM Analyst – SoD / Toronto, ON (Onsite – 4 Days/Week) - FTE
AceStack
Toronto, ON
- Full-time
We are seeking an experienced IAM Analyst – SoD with strong hands-on expertise in SailPoint IIQ/ISC, Identity Governance & Administration (IGA), Segregation of Duties (SoD), and Role-Based…
Added 1 hour ago
TH
Sp°cialiste, R°mun°ration - CA
The Home Depot Canada
Toronto, ON
- Full-time
The Compensation Analyst supports the administration and delivery of compensation programs that align with Home Depot's business objectives and associate needs. This role is responsible for…
Added 1 hour ago
Energy Specialist (Engineering)
Metergy Solutions
Toronto, ON
This role is designed to develop subject matter expertise in metering, billing and data analytics. Early on, the Energy Analyst will gain exposure across reporting delivery, developing…
Added 1 hour ago
K
Business System Analyst
Kelly
Toronto, ON
- Full-time
Provides the function of bridging the understanding and perspective gap between users and technical teams. Uses communication, facilitation and interpersonal skills combined with technical…
Added 1 hour ago
TT
Business Analyst - Capital Markets Applications
Tech Talent International
Montreal, QC
- $75,000 to $80,000 CAD / year
- Full-time
Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to startups, small and mid-sized organizations in Canada/US. We…
Added 1 hour ago
FO
Compliance Analyst
Fast Offshore
Surrey, BC · South Surrey, BC
- Full-time
…advises clients not simply on how to establish or license a business, but on how to structure it intelligently for long-term credibility, resilience, and commercial…
Added 1 hour ago
HH
Financial Analyst
Home Hardware Stores Limited
St. Jacobs, ON
- Full-time
As a Financial Analyst, you will play a key role in supporting the monthly close and ongoing financial operations for our internal corporate departments, including Payroll and Supply Chain.…
Added 1 hour ago
M
Personalization & Experimentation Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Personalization & Experimentation Analyst is responsible for building, launching, and managing personalization and testing experiences across digital channels using Adobe Target.…

CIBC

Business Banking Analyst – Virtual

AB, Canada
BC, Canada
ON, Canada
Ontario VIRTUAL, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 9, 2026
Experience: You have 1-2 years’ experience in a professional, fast-paced sales and service environment preferably in a financial and client service industry or Client Contact Centre.
Posting language: English
Posted: Oct 2, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a Business Banking Analyst, you will join our Business Client Advice Centre (BCAC) reporting to the Team Leader, Business Banking. You’ll support our Business Banking clients and internal partners directly (Imperial Service and Personal Banking) on all after-sales related activities including account maintenance requests, day-to-day service inquiries, and ad hoc administrative activities. You’ll work closely with the client to understand their business requests and needs while taking responsibility for execution and providing relevant recommendations. You’ll work with internal partners in order to facilitate solutions that proactively meet clients’ needs and will be responsible for validating Digital Business Onboarding (DBO) applications for all Business Banking, Personal Banking and Imperial Service segments.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform work activities remotely, and will only be required to be on-site on an occasional basis.

All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements

Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The Business Client Advice Centre (BCAC) is open Monday to Friday from 8:00 AM to 8:00 PM EST and Saturday from 10:00 AM to 6:00 PM EST. You must be able to work flexible hours on a rotating basis to accommodate client and branch schedules. Hours could change to accommodate future branch hours and to support branches nationally.

How you’ll succeed

Client Sales Support - Interact with clients and/or internal partners via phone, email and video conferencing who call into the Business Client Advice Center (BCAC) to coordinate and execute changes to account information, signing authorities and existing Cash Management products. Demonstrate service excellence by being knowledgeable, resourceful and professional during all client interactions and record servicing activities in appropriate tool(s) accurately. Offer solutions, resolve and/or escalate client issues and concerns to leadership and/or appropriate parties without delays. Support any non-sales calling campaigns and administrative activities including call-outs to existing clients in support of initiatives, projects, and AML remediations among others.
Operational Effectiveness - Accurately capture and validate clients’ financial information, ensuring all documentation is completed in accordance with CIBC policies and procedures. Exercise appropriate due diligence prior to making credit recommendations and similarly prior to completion of any product sales. Ensure that all internal interactions with clients reflect the standards prescribed by CIBC policies and procedures, including: Anti-money laundering, Reputational and Legal Risk, Code of Conduct, Risk Management, etc.
Partner Support - Support any non-sales calling campaigns and administrative activities including call-outs to existing clients in support of initiatives, projects, and AML remediations among others. Identify and recognize sales opportunities and refer them to the Business Advisor and/or appropriate internal partners.
Digital Advocacy – Promote and demonstrate the use of digital banking options by introducing the client to alternative ways to bank and describe the benefits by assisting the client in using ATM, Mobile, and SmartBanking for Business.

Who you are

You can demonstrate well developed knowledge of business products and services (lending, cash management solutions, GICs and banking centre services).
You have 1-2 years’ experience in a professional, fast-paced sales and service environment preferably in a financial and client service industry or Client Contact Centre.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Ontario VIRTUAL

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Budget Preparation, Client Service, Customer Experience (CX), File Maintenance, Interpersonal Communication, Presentation Preparations

Apply About employer

More about this job

Responsibilities

The Business Banking Analyst supports clients and internal partners with account maintenance, service inquiries, and administrative tasks within the Business Client Advice Centre. They are responsible for validating digital onboarding applications and promoting digital banking solutions to clients.

Requirements

Candidates must have 1-2 years of experience in a professional sales and service environment, preferably in finance or a contact center. Applicants must also meet specific home office requirements, including a secure workspace and a high-speed wired internet connection.

Skills

Business banking
Client service
Sales support
Account maintenance
Administrative activities
Digital banking
Cash management
Anti-money laundering
Risk management
Communication
Problem solving
Relationship management
Attention to detail
Time management
Technical proficiency

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Client Advice Centre
Account Maintenance
Digital Business Onboarding
Cash Management
Anti-Money Laundering
Risk Management
Customer Service
Sales Support
Banking Centre Services
Lending
GICs
Remote Work
Agent@Home
Financial Services
Administrative Support
Digital Advocacy
Client Relations
Compliance
Policy Adherence

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