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Added 24 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 24 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 24 mins ago
SI
Data Analyst
Spait Infotech
Canada
- Full-time
Knowledge of business intelligence and reporting processes.
Added 24 mins ago
R
Senior Manager, Risk Management & Compliance
RBC
Halifax, NS · Toronto, ON
- Full-time
Use data driven analytics and business intelligence to correlate risk across risk stripes and identify key areas of risk and leading risk indicators.
Added 1 hour ago
MS
Accounting Analyst
Marberg Staffing
Toronto, ON
- Temporary
Accounting Analyst for community services agency client, downtown Toronto.
Added 3 hours ago
DM
IT Support Analyst II
Discovery Mining Ltd
South Porcupine, ON
- $87,000 to $90,000 CAD / year
- Full-time
The IT Support Analyst II is responsible for providing technical support and troubleshooting services to employees across mine sites and administration offices. The role supports the…
Added 4 hours ago
EI
Analyste commercial
Emplo Inc.
Gatineau, QC
- Full-time
We are looking for someone who will be responsible for analyzing the business needs of a variety of clients with different business issues. The person will work upstream of the technical…
Added 5 hours ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 5 hours ago
IE
Analyst, Information Security
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Security Analyst will monitor the environment for security threats and vulnerabilities, investigate and respond to cybersecurity incidents, and help drive issues through remediation and…
Added 5 hours ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Portfolio Analytics, the Senior Portfolio Analyst will be a key contributor on the team responsible for delivering timely, accurate and scalable portfolio…
Added 5 hours ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Working closely with the appropriate application, business, and departmental leads, the Technical Analyst will ensure that the systems and IT infrastructure are reliable, secure, compliant…
Added 6 hours ago
IF
Actuarial Analyst - 4 Month Co-Op/Internship (Winter 2027,Summer 2027 & Fall 2027)
Intact FC
Laval, QC · Montreal, QC · Quebec, QC · Saint-Hyacinthe, QC
- Full-time
Ongoing university studies in one of the following fields: Actuarial Science, Statistics, Mathematics, Business Intelligence, or a related discipline.
Added 6 hours ago
EI
Financial Systems Analyst
Ecolab Inc.
Calgary, AB
- Full-time
The Financial Systems Analyst supports the Finance organization by maintaining, optimizing, and enhancing financial systems, reporting tools, and business processes. Reporting to the FP&A…
Added 6 hours ago
HH
Senior Financial Analyst, Financial Services & Special Projects
Halton Healthcare
Oakville, ON
- Full-time
The Senior Financial Analyst, Financial Services & Special Projects provides senior-level analytical, reporting, operational, systems, and project support across all Financial Services…
Added 7 hours ago
KC
Engagement Analyst (12 Month Contract)
KPMG Canada
Toronto, ON
- Full-time
KPMG Law is seeking an Engagement Analyst to join the Billing Delivery Centre on a 12-month contract. In this role, you will support Law leadership in achieving key business and financial…
Added 7 hours ago
RB
Senior Manager, Risk Management & Compliance
Royal Bank of Canada
Halifax, NS · Toronto, ON
- Full-time
Use data driven analytics and business intelligence to correlate risk across risk stripes and identify key areas of risk and leading risk indicators.
Added 7 hours ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
Financial Accounting, Reporting and Systems Analyst
Added 8 hours ago
QP
Manager, AI Delivery
QuadReal Property Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
The AI & Digital Innovation team builds and runs AI products used across QuadReal, from document intelligence and underwriting support to agentic workflows connected to our core platforms.…
Added 8 hours ago
QP
Data Quality and Controls Analyst
QuadReal Property Group
Toronto, ON
- Full-time
At QuadReal, the Data Quality & Controls Analyst sits at the intersection of Business, Data Governance, Analytics, and Data Engineering. The role is responsible for overseeing the daily…
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
B
Senior FP&A Analyst
Behavox
Montreal, QC
- Full-time
The Senior FP&A Analyst owns Behavox's core financial model - its architecture, the accounting beneath it, and the forecasts and analysis the company plans and decides by. The role exists…
Added 8 hours ago
DH
Business Intelligence Analyst
Designer Health Centers
Winnipeg, MB
- Full-time
This is a highly analytical and business-focused role working directly with ODRA's senior leadership team and company owners. The Business Intelligence Analyst is responsible for…
Added 8 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 8 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 8 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.

CIBC

Business Banking Analyst – Virtual

AB, Canada
BC, Canada
ON, Canada
Ontario VIRTUAL, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 9, 2026
Experience: You have 1-2 years’ experience in a professional, fast-paced sales and service environment preferably in a financial and client service industry or Client Contact Centre.
Posting language: English
Posted: Oct 2, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a Business Banking Analyst, you will join our Business Client Advice Centre (BCAC) reporting to the Team Leader, Business Banking. You’ll support our Business Banking clients and internal partners directly (Imperial Service and Personal Banking) on all after-sales related activities including account maintenance requests, day-to-day service inquiries, and ad hoc administrative activities. You’ll work closely with the client to understand their business requests and needs while taking responsibility for execution and providing relevant recommendations. You’ll work with internal partners in order to facilitate solutions that proactively meet clients’ needs and will be responsible for validating Digital Business Onboarding (DBO) applications for all Business Banking, Personal Banking and Imperial Service segments.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform work activities remotely, and will only be required to be on-site on an occasional basis.

All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements

Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The Business Client Advice Centre (BCAC) is open Monday to Friday from 8:00 AM to 8:00 PM EST and Saturday from 10:00 AM to 6:00 PM EST. You must be able to work flexible hours on a rotating basis to accommodate client and branch schedules. Hours could change to accommodate future branch hours and to support branches nationally.

How you’ll succeed

Client Sales Support - Interact with clients and/or internal partners via phone, email and video conferencing who call into the Business Client Advice Center (BCAC) to coordinate and execute changes to account information, signing authorities and existing Cash Management products. Demonstrate service excellence by being knowledgeable, resourceful and professional during all client interactions and record servicing activities in appropriate tool(s) accurately. Offer solutions, resolve and/or escalate client issues and concerns to leadership and/or appropriate parties without delays. Support any non-sales calling campaigns and administrative activities including call-outs to existing clients in support of initiatives, projects, and AML remediations among others.
Operational Effectiveness - Accurately capture and validate clients’ financial information, ensuring all documentation is completed in accordance with CIBC policies and procedures. Exercise appropriate due diligence prior to making credit recommendations and similarly prior to completion of any product sales. Ensure that all internal interactions with clients reflect the standards prescribed by CIBC policies and procedures, including: Anti-money laundering, Reputational and Legal Risk, Code of Conduct, Risk Management, etc.
Partner Support - Support any non-sales calling campaigns and administrative activities including call-outs to existing clients in support of initiatives, projects, and AML remediations among others. Identify and recognize sales opportunities and refer them to the Business Advisor and/or appropriate internal partners.
Digital Advocacy – Promote and demonstrate the use of digital banking options by introducing the client to alternative ways to bank and describe the benefits by assisting the client in using ATM, Mobile, and SmartBanking for Business.

Who you are

You can demonstrate well developed knowledge of business products and services (lending, cash management solutions, GICs and banking centre services).
You have 1-2 years’ experience in a professional, fast-paced sales and service environment preferably in a financial and client service industry or Client Contact Centre.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Ontario VIRTUAL

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Budget Preparation, Client Service, Customer Experience (CX), File Maintenance, Interpersonal Communication, Presentation Preparations

Apply About employer

More about this job

Responsibilities

The Business Banking Analyst supports clients and internal partners with account maintenance, service inquiries, and administrative tasks within the Business Client Advice Centre. They are responsible for validating digital onboarding applications and promoting digital banking solutions to clients.

Requirements

Candidates must have 1-2 years of experience in a professional sales and service environment, preferably in finance or a contact center. Applicants must also meet specific home office requirements, including a secure workspace and a high-speed wired internet connection.

Skills

Business banking
Client service
Sales support
Account maintenance
Administrative activities
Digital banking
Cash management
Anti-money laundering
Risk management
Communication
Problem solving
Relationship management
Attention to detail
Time management
Technical proficiency

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Client Advice Centre
Account Maintenance
Digital Business Onboarding
Cash Management
Anti-Money Laundering
Risk Management
Customer Service
Sales Support
Banking Centre Services
Lending
GICs
Remote Work
Agent@Home
Financial Services
Administrative Support
Digital Advocacy
Client Relations
Compliance
Policy Adherence

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