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Added 1 min ago
L
Educator | Kingsway Mall
lululemon
AB · Edmonton, AB
- Full-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 1 min ago
L
Educator | SASKATOON
lululemon
Saskatoon, SK
- Full-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 1 min ago
E
Data Engineering Consultant - Data & AI practice
Experis
Canada
- Contract
Partner with client stakeholders to understand business priorities, uncover root causes, define requirements, and translate complex needs into actionable data solutions.
Added 1 min ago
T
Customer Experience Associate - Campbell River
TD
Campbell River, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 min ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
Partner with sponsor clients in developing and delivering capital development presentations, briefings, reports, and status updates.
Added 1 min ago
T
Customer Experience Associate - Korean and/or Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 min ago
EG
Manager, Business Operations and Transformation
Emterra Group
Oakville, ON
- Full-time
Acting as a strategic partner to Ryse leadership, the Manager will work across Partnerships & Client Success, Regulatory Affairs & Compliance, Operations, Finance, and corporate Technology…
Added 1 min ago
L
Educator | Robson St.
lululemon
Vancouver, BC
- Part-time
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Added 1 min ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
Partner with sponsor clients in developing and delivering capital development presentations, briefings, reports, and status updates.
Added 1 min ago
Multi-Media Account Executive
Townsquare Media
Winnipeg, Manitoba
Partner with internal teams and collaborate on campaign execution and strategy
Added 16 mins ago
Project Coordinator
Konrad
Toronto, ON
…working primarily in a project coordination capacity across client engagements. As a Project Coordinator, you excel at orchestrating cross-functional teams to deliver impactful solutions,…
Added 16 mins ago
AC
Human Resources Business Partner
Aston Carter
Richmond, BC
- Contract
Job Title: Human Resources Business Partner (HRBP)
Added 16 mins ago
SC
IT Site Manager
STERIS Canada ULC (Canada Manufacturing)
Quebec, QC
- Full-time
…operations, drive technology projects, and act as a trusted partner between site leadership and corporate IT teams. You will also write product requirement documents, lead implementation,…
Added 16 mins ago
AC
Payroll Specialist
Aston Carter
Calgary, AB
- $28.84 CAD / hour
- Contract
Partner with HR and Finance teams on payroll-related matters
Added 31 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is…
Added 31 mins ago
S
Content Marketing Manager
Spektrix
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
Cross-Functional Collaboration: Partner with Product, Client Marketing, Sales, and Web teams to produce enablement materials, co-marketing collateral, event content, and retention campaigns.
Added 46 mins ago
SJ
IIWCC - Registered Practical Nurse
St. Joseph's Home Care
Hamilton, ON
- $27.52 to $29.84 CAD / hour
- Full-time
…In this role, you aren't just a clinician-you are a trusted partner to families and a key collaborator in the healthcare journey to ensure safe, effective and meaningful…
Added 46 mins ago
SJ
NSWOC - Registered Nurse
St. Joseph's Home Care
Hamilton, ON
- $31.39 to $46.47 CAD / hour
- Full-time
…In this role, you aren't just a clinician-you are a trusted partner to families and a key collaborator in the healthcare journey to ensure safe, effective and meaningful…
Added 46 mins ago
SJ
IIWCC - Registered Nurse
St. Joseph's Home Care
Hamilton, ON
- $31.39 to $46.47 CAD / hour
- Full-time
…In this role, you aren't just a clinician-you are a trusted partner to families and a key collaborator in the healthcare journey to ensure safe, effective and meaningful…
Added 46 mins ago
A
Personal Banking Advisor - Calgary West Springs
ATB
Calgary, AB
- Full-time
At ATB Financial, we’re more than just a bank; we’re a catalyst for financial well-being and a partner in realizing Albertans’ aspirations. We’re seeking a dynamic Personal Banking Advisor…
Added 1 hour ago
WI
IT Automation Architect
WSP in Canada
Moncton, NB
- Full-time
Partner with IT stakeholders to develop automation roadmaps, validate requirements, and align initiatives with organisational priorities.
Added 1 hour ago
WI
IT Automation Architect
WSP in Canada
Winnipeg, MB
- Full-time
Partner with IT stakeholders to develop automation roadmaps, validate requirements, and align initiatives with organisational priorities.
Added 1 hour ago
WI
Assistant Technician, Laboratory
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…testing, reporting, and technical analysis that support critical client projects and environmental…
Added 1 hour ago
WI
IT Automation Architect
WSP in Canada
Toronto, ON
- Full-time
Partner with IT stakeholders to develop automation roadmaps, validate requirements, and align initiatives with organisational priorities.
Added 1 hour ago
C
Senior Project Manager Finance Modernization
CGI
Toronto, ON
- Full-time
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 4 days per week subject to change at any time

CIBC

Business Banking Analyst – Virtual – Bilingual

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 9, 2026
Experience: You have 1-2 years’ experience in a professional, fast-paced sales and service environment preferably in a financial and client service industry or Client Contact Centre.
Posting language: English
Posted: Oct 2, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a Business Banking Analyst, you will join our Business Client Advice Centre (BCAC) reporting to the Team Leader, Business Banking. You’ll support our Business Banking clients and internal partners directly (Imperial Service and Personal Banking) on all after-sales related activities including account maintenance requests, day-to-day service inquiries, and ad hoc administrative activities. You’ll work closely with the client to understand their business requests and needs while taking responsibility for execution and providing relevant recommendations. You’ll work with internal partners in order to facilitate solutions that proactively meet clients’ needs and will be responsible for validating Digital Business Onboarding (DBO) applications for all Business Banking, Personal Banking and Imperial Service segments.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform work activities remotely, and will only be required to be on-site on an occasional basis.

All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements

Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The Business Client Advice Centre (BCAC) is open Monday to Friday from 8:00 AM to 8:00 PM EST and Saturday from 10:00 AM to 6:00 PM EST. You must be able to work flexible hours on a rotating basis to accommodate client and branch schedules. Hours could change to accommodate future branch hours and to support branches nationally.

How you’ll succeed

Client Sales Support - Interact with clients and/or internal partners via phone, email and video conferencing who call into the Business Client Advice Center (BCAC) to coordinate and execute changes to account information, signing authorities and existing Cash Management products. Demonstrate service excellence by being knowledgeable, resourceful and professional during all client interactions and record servicing activities in appropriate tool(s) accurately. Offer solutions, resolve and/or escalate client issues and concerns to leadership and/or appropriate parties without delays. Support any non-sales calling campaigns and administrative activities including call-outs to existing clients in support of initiatives, projects, and AML remediations among others.
Operational Effectiveness - Accurately capture and validate clients’ financial information, ensuring all documentation is completed in accordance with CIBC policies and procedures. Exercise appropriate due diligence prior to making credit recommendations and similarly prior to completion of any product sales. Ensure that all internal interactions with clients reflect the standards prescribed by CIBC policies and procedures, including: Anti-money laundering, Reputational and Legal Risk, Code of Conduct, Risk Management, etc.
Partner Support - Support any non-sales calling campaigns and administrative activities including call-outs to existing clients in support of initiatives, projects, and AML remediations among others. Identify and recognize sales opportunities and refer them to the Business Advisor and/or appropriate internal partners.
Digital Advocacy – Promote and demonstrate the use of digital banking options by introducing the client to alternative ways to bank and describe the benefits by assisting the client in using ATM, Mobile, and SmartBanking for Business.

Who you are

You can demonstrate well developed knowledge of business products and services (lending, cash management solutions, GICs and banking centre services).
You have 1-2 years’ experience in a professional, fast-paced sales and service environment preferably in a financial and client service industry or Client Contact Centre.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Quebec VIRTUAL

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Budget Preparation, Client Service, Customer Experience (CX), File Maintenance, Interpersonal Communication, Presentation Preparations

Apply About employer

More about this job

Responsibilities

The Business Banking Analyst supports clients and internal partners with account maintenance, service inquiries, and administrative activities. They also validate digital onboarding applications and promote digital banking solutions to clients.

Requirements

Candidates must have 1-2 years of experience in a professional sales and service environment, preferably in finance. Fluency in both French and English is required to serve the community effectively.

Skills

Business banking
Client service
Sales support
Account maintenance
Cash management
Digital banking
Anti-money laundering
Risk management
Communication
Problem solving
Administrative support
French proficiency
English proficiency
Relationship management

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Client Advice Centre
Account Maintenance
Cash Management
Digital Business Onboarding
Anti-Money Laundering
Risk Management
Sales Support
Customer Service
Virtual
Bilingual
Banking Centre Services
Lending
GICs
Administrative Activities
Financial Services
Client Contact Centre
Digital Advocacy
SmartBanking
Mobile Banking
ATM

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