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Added 2 hours ago
Entry-Level Commercial Real Estate Agent
Marcus & Millichap
AB · Edmonton, AB
Full-time
…Whether you come from software, medical device, insurance, financial services, staffing, or another sales field, your experience translates…
Added 2 hours ago
Commercial Real Estate Agent
Marcus & Millichap
AB · Edmonton, AB
Other
…Whether you come from software, medical device, insurance, financial services, staffing, or another sales field, your experience translates…
Added 2 hours ago
Entry-Level Commercial Real Estate Agent
Marcus & Millichap
Vancouver, BC
Full-time
…Whether you come from software, medical device, insurance, financial services, staffing, or another sales field, your experience translates…
Added 2 hours ago
Commercial Real Estate Agent
Marcus & Millichap
Vancouver, BC
Other
…Whether you come from software, medical device, insurance, financial services, staffing, or another sales field, your experience translates…
Added 2 hours ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
A career in our Risk Modelling Services team as a Property & Casualty (P&C) Actuary, will provide you with the opportunity to contribute risk modelling, general insurance advice and…
Added 7 hours ago
Client Service Associate
Jackson Hewitt Tax Service Inc.
Williamsburg, ON
Part-time
Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this…
Added 7 hours ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
EY Studio+ is helping clients modernize how they sell, serve, engage, and operate through Salesforce Financial Services Cloud (FSC), Marketing Cloud, Data 360 (Formerly Data Cloud),…
Added 9 hours ago
Salesforce Platform Engineer
Royal Bank of Canada
Toronto, ON
Full-time
A world-class training program in financial services
Added 11 hours ago
Principal AI Platform Engineer
Compeer Financial
Compeer, Alberta
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide…
Added 12 hours ago
Business Development Representative – Enterprise
Mind Detect
Toronto, ON
$110,000 to $130,000 CAD / year
Full-time
Great opportunity to join our cutting-edge AI-powered regtech platform client as they seek an ambitious Enterprise Business Development Representative in Toronto (hybrid). Powered by…
Added 12 hours ago
Data Analyst
Computershare Canada
Montreal, QC
Full-time
7+ years experience in Transfer Agency, Employee Equity Plans, Securities Processing, Financial Services Operations, or related industry.
Added 12 hours ago
Databricks Developer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$75 to $95 CAD / hour
Contract
This client is a leading financial services and banking institution operating within the Canadian market, including among the country's top-tier banks. The organization employs thousands of…
Added 13 hours ago
Business Development Representative – Enterprise
Mind Detect
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
Great opportunity to join our cutting-edge AI-powered regtech platform client as they seek an ambitious Enterprise Business Development Representative in Toronto (hybrid). Powered by…
Added 13 hours ago
Digital Solution Architect Lead Advisor
NTT DATA Services
Halifax, NS
1+ years Experience delivering AI solutions in regulated industries, such as Healthcare, Insurance, Financial Services, or similar compliance-driven domains.
Added 13 hours ago
Legal Aid Worker (18 months)
Legal Aid Ontario
Hamilton, ON
Contract
The responsibilities of this position will be to assist the criminal duty counsel office by providing direct client service and administrative support, including client and surety…
Added 14 hours ago
Data Analyst
Computershare
Montreal, QC
Full-time
7+ years experience in Transfer Agency, Employee Equity Plans, Securities Processing, Financial Services Operations, or related industry.
Added 14 hours ago
Business Development Partner
Sun Life Québec
Pointe-Claire, QC
Full-time
…witness their growth, by supporting them in building a holistic financial services practice that includes life and health insurance and wealth products. You’ll report to the District…
Added 14 hours ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
A career in our Risk Modelling Services team as a Property & Casualty (P&C) Actuary, will provide you with the opportunity to contribute risk modelling, general insurance advice and…
Added 14 hours ago
Business Development Partner
Sun Life Québec
Montreal, QC
Full-time
…witness their growth, by supporting them in building a holistic financial services practice that includes life and health insurance and wealth products. You’ll report to the District…
Added 14 hours ago
Administrator - Print and Proxy Teams
TMX Group
Toronto, ON
$45,000 to $50,000 CAD / year
Full-time
The Administrator contributes to the day-to-day operations of print and proxy services concerning the administrative work to initiate shareholder meetings and mailings sent to the client’s…
Added 16 hours ago
Agent service client - Centre de service de Dorval
Intact FC
Dorval, QC
Full-time
…promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 16 hours ago
Real Estate Agent
Place Network Agents
Mississauga, ON
$150,000 to $250,000 CAD / year
Contract
…potential - greater production, increased confidence, enhanced financial freedom, and more time dedicated to the activities that truly expand your…
Added 17 hours ago
Business Development Partner
Sun Life
Pointe-Claire, QC · Montreal, QC
Full-time
…witness their growth, by supporting them in building a holistic financial services practice that includes life and health insurance and wealth products. You’ll report to the District…
Added 19 hours ago
Relationship Manager
Computershare Canada
Toronto, ON
Full-time
Computershare Investor Services is the division within Computershare responsible for providing Transfer Agent Services to Corporate clients as well as their shareholders.
Added 22 hours ago
Collection Customer Service Agent
National Bank of Canada
Montreal, QC
Full-time
As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll…

Closed listing

CIBC

Business Client Advice Centre Agent - Remote

ON, Canada
Ontario VIRTUAL, Canada

Job type: Full-time
Closing date: Sep 24, 2026
Posting language: English
Posted: Sep 16, 2026

This opening has closed.

The original listing is kept below for reference.

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About employer

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Original job description

Archived listing. The details below describe a past opening.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Business Banking supports entrepreneurs and business owners with advice, service, and solutions that help them manage and grow their businesses. As a Business Client Advice Centre Agent, you'll be the first point of contact for clients reaching out through the inbound queue, delivering responsive customer service and helping triage requests to the right support channels. You'll manage a range of client inquiries with professionalism, accuracy, and care while creating a positive experience in every interaction. Using your contact centre experience and business banking knowledge, you'll identify client needs, address routine requests, and help ensure clients receive timely support. In this fast-paced environment, you'll balance service excellence, sound judgment, and attention to detail to support smooth day-to-day operations.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform work activities remotely, and will only be required to be on-site on an occasional basis. Details on your work arrangement will be discussed at the time of your interview.

All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements

Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The Business Client Advice Centre (BCAC) is open Monday to Friday from 8:00 AM to 8:00 PM ET and Saturday from 10:00 AM to 6:00 PM ET. You must be able to work flexible hours on a rotating basis to accommodate client and branch schedules. Hours could change to accommodate future branch hours and to support branches nationally.

How you'll succeed

Client service - Answer inbound client calls, provide a high level of customer service, and create positive experiences through clear, professional communication.
Request triage - Assess client needs, identify the nature of each inquiry, and direct requests efficiently to the appropriate team or solution.
Problem solving - Resolve routine client concerns and service requests accurately while using sound judgment to escalate more complex matters when needed.
Operational excellence - Follow established contact centre processes and service standards to support consistent, timely, and compliant client interactions.
Team contribution - Work collaboratively with partners across Business Banking to support shared goals and help maintain an efficient, client-focused advice centre environment.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You can demonstrate experience in contact centre operations, inbound call handling, customer service, business banking knowledge, and working in a fast-paced environment.
You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You can work effectively in a remote environment. You’re able to work independently in an Agent@Home setting with a secure, distraction-reduced workspace and reliable connectivity to support consistent call quality.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Ontario VIRTUAL

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking

About employer

More about this job

Responsibilities

You will serve as the first point of contact for business banking clients, managing inbound inquiries and triaging requests to appropriate support channels. You will also resolve routine service requests while maintaining high standards of accuracy and professionalism.

Requirements

Candidates must have experience in contact centre operations, inbound call handling, and business banking knowledge. You must also possess a secure, distraction-free home workspace with a reliable wired internet connection.

Skills

Client service
Inbound call handling
Business banking
Problem solving
Critical thinking
Communication
Triage
Operational excellence
Attention to detail
Analytical thinking
Cash flow analysis
Customer experience
Investment portfolios
Post-sales support
Product knowledge
Transaction banking

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Contact Centre
Inbound Calls
Customer Service
Triage
Remote Work
Agent@Home
Analytical Thinking
Cash Flow Analysis
Client Service
Customer Experience
Investment Portfolios
Post-Sales Support
Product Knowledge
Transaction Banking
Critical Thinking
Operational Excellence
Banking
Financial Services
Communication

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