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Added 6 mins ago
KC
Associate, Mortgage Operations
KingSett Capital
Toronto, ON
- Full-time
FSRA Mortgage Agent Level 1 or 2 licence preferred.
Added 6 mins ago
JP
Agent(e) de liaison médicale (MSL) - Produits de spécialité - Medical Science Liaison (MSL) - Speciality Products
JAMP Pharma Group
Boucherville, QC
- Full-time
Nous recrutons un(e) Agent(e) de liaison médicale (MSL) – Produits de spécialité
Added 6 mins ago
TS
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Montreal, QC
- Full-time
Agent ou agente au développement philanthropique (poste à temps plein)
Added 6 mins ago
JG
Senior Python Developer - Data Lineage & Gen AI - 8+ Years
J2B Global LLC
Mississauga, ON
- Full-time
- Hands-on Gen AI/LLM experience, including prompt engineering, tool/function calling, and agent orchestration.
Added 6 mins ago
Principal Software Engineer - Agentic Engineering Platform
OpenTable
Toronto, ON
…unnecessary steps and build automation that makes human and agent collaboration more…
Added 6 mins ago
Principal Software Engineer - Agentic Engineering Platform
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Toronto, ON
…unnecessary steps and build automation that makes human and agent collaboration more…
Added 6 mins ago
D
Team Leader, Third-Party Management
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Levis, QC · Montreal, QC
- Full-time
Be an agent of change for our stakeholders and encourage them to adopt best practices in third-party management.
Added 6 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Lachute, QC · Caisse Desjardins d'Argenteuil
- Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 6 mins ago
D
Personal Lines Underwriter
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Aurora, ON
- Full-time
Call Center experience, including two years as a Tier 3 or Tier 4 Insurance agent
Added 6 mins ago
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Advisory Agent, Member and Client Experience
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Eastman, QC · Magog, QC · Stanstead, QC · Caisse Desjardins du Lac-Memphrémagog
- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 6 mins ago
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Advisory Agent, Member and Client Experience
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Amos, QC · Caisse Desjardins d'Amos
- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 6 mins ago
C
Clinical Nurse Practitioner, Respirology, Ambulatory Care – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Added 36 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 36 mins ago
C
Senior Premium Administrator
Co-operators
Regina, SK
- Full-time
Initiating new agent setups or revisions; corresponding with group departments to obtain all applicable setup information; reviewing commission schedules for completeness; and ensuring the…
Added 51 mins ago
AC
Regional Service Agent
Allstate Canada
AB · Edmonton, AB
- Full-time
Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries…
Added 51 mins ago
W
Business Systems Analyst- EDI
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- Full-time
…clearly identify user requirements and business processes. Change agent, to support user compliance and understanding of new…
Added 51 mins ago
HT
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Added 51 mins ago
A
Bilingual Royal Service Agent (Part-Time)
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Ottawa, ON
- Part-time
…hotel in Ottawa is looking to fill a role of Royal Service Agent…
Added 51 mins ago
Letter Carrier - Delivery Agent
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Chambly, QC
Business Function: Delivery Agent or Letter Carrier
Added 51 mins ago
Senior Staff Software Engineer
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Vancouver, BC
Added 1 hour ago
R&
Staff AI Developer - Toronto
Robots & Pencils
Toronto, ON
- Full-time
…pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we…
Added 1 hour ago
CT
Generative AI Engineer
Celebal Technologies
Canada
- Full-time
…applications using LLMs, Retrieval-Augmented Generation (RAG), and AI agent…
Added 1 hour ago
BF
Chief Engineer, Major
BC Ferries
Swartz Bay, BC
- Full-time
A change agent driven to deliver outstanding results
Added 1 hour ago
RC
Data Lineage / Meta data Engineer
RAPS Consulting Inc
Mississauga, ON
- Full-time
Hands-on Gen AI/LLM experience: prompt design, tool/function calling, and agent orchestration.
Added 1 hour ago
H
Bilingual IVR Automation Tester
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Toronto, ON
- Full-time
Experience with Genesys Cloud CX, including inbound routing and agent handoffs.

CIBC

Change Enablement and Adoption Co-op

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Contact Centre Change Enablement and Adoption team supports continuous improvement, knowledge management, and process effectiveness across the Contact Centre. As a Winter Co-op Student, you’ll help keep team content, repositories, and reference materials current and easy to use. You’ll support Knowledge Central (KC) updates, maintain SharePoint and documentation standards for audit readiness, and assist with sales campaign and larger knowledge management initiatives. You’ll also explore opportunities to use Power BI and similar tools for signoffs and approvals, and support the design and testing of CIBC AI (CAI) agents to improve workflow efficiency. This is a great opportunity to build your skills in communications, content management, process improvement, and emerging technologies.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.
Recruitment timeline: Applications review and Interviews – October/ November; Offers - November
Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document
This is a 12 month co-op opportunity.

How you'll succeed

Knowledge Management Support - Assist with creating, updating, and maintaining KC pages, job aids, process guides, and reference materials so content is clear, current, and easy for teams to use.
Continuous Improvement - Support quick-hit improvement opportunities and feedback-driven updates that strengthen team processes, documentation, and day-to-day effectiveness.
Content and Repository Maintenance - Help update the team repository and SharePoint environment to reflect the new team name, while ensuring document naming conventions are accurate, consistent, and aligned with audit requirements.
Project and Campaign Delivery - Contribute to larger initiatives requiring significant KC updates, including sales campaign content and other cross-functional business priorities led by internal partners.
Data and Workflow Innovation - Explore opportunities to use Power BI to support approvals and signoff tracking, and assist in the design and testing of CAI agents that improve workflow efficiency and reduce manual effort.

Who you are

You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You can demonstrate experience in Microsoft Office 365, SharePoint, content/document management, and creating clear written materials. It’s an asset if you have experience with Power BI, knowledge management tools, process documentation, or testing digital and AI-enabled solutions.
You have/working towards a degree/diploma in business, communications, technical writing, information management, or a related field, and are currently enrolled in post-secondary studies.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-12-17

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Microsoft Office, Microsoft Power BI, SharePoint Management

Apply About employer

More about this job

Responsibilities

The role involves supporting the Contact Centre Change Enablement and Adoption team by maintaining knowledge repositories, documentation, and process guides. You will also assist in project delivery, data-driven workflow improvements, and the testing of AI-enabled agents.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies. Proficiency in Microsoft Office 365 and SharePoint is required, along with strong critical thinking and communication skills.

Skills

Microsoft Office 365
SharePoint
Content management
Process improvement
Knowledge management
Technical writing
Microsoft Power BI
Data analysis
Workflow efficiency
Critical thinking
Communication
Digital literacy
Audit readiness
Documentation standards
AI agent testing

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

Change Enablement
Knowledge Management
SharePoint
Microsoft Office 365
Power BI
Process Improvement
Technical Writing
Audit Readiness
Artificial Intelligence
Workflow Efficiency
Content Management
Contact Centre
Data Analysis
Documentation
Co-op
Banking
Information Management
Digital Solutions
Critical Thinking
Communication

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