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BC
Conseiller.ère, service à la clientèle - Lebeau
Belron Canada inc
Rouyn-Noranda, QC
- Full-time
Are you passionate about customer service and consultative sales? Are you a great listener who enjoys helping people find the right solution? If so, this opportunity could be a great fit…
Added just now
IS
Trade Compliance Manager
Iridian Spectral Technologies
Ottawa, ON
- Full-time
Excellent administrative and organizational skills
Added just now
MS
Paralegal
Metro Supply Chain
Montreal, QC
- Full-time
Provide general legal and administrative support on special projects and strategic initiatives.
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G
Property Manager
Greystar
Calgary, AB · HIVE, Calgary, AB
- Full-time
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
Added just now
F/
Loans Analyst, Agriculture Commercial Financing (Bilingual)
FCC / FAC
Moncton, NB · Woodstock, NB · Millbrook, NS · Charlottetown, PE
- Full-time
…comprehensive group benefit and savings plans, and well-being support through benefits and wellness…
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FB
Credit Adjudicator
Fairstone Bank
Montreal, QC
- Full-time
Willingness to thrive in a customer service focused and teamwork setting working with other departments in Sales, Income, Funding and with our Dealers partners.
Added 14 mins ago
GC
Administrative Assistant
Groupex Canada
AB · Edmonton, AB
- Full-time
The Administrative Assistant plays a crucial role in supporting the efficient operation of the general office with a focus on the rebate process. This role involves administrative tasks…
Added 15 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Orillia, ON
- $50,000 to $53,000 CAD / year
- Full-time
…appropriate advice and recommendations. As a member of the branch sales and service team, the primary responsibilities for this position will be to understand the financial needs of our…
Added 15 mins ago
CC
Retail Shift Leader
Canna Cabana
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Be the sales and customer service leader/role model in the absence of SM/ASM
Added 15 mins ago
CC
Retail Store Manager
Canna Cabana
Calgary, AB · Bridlewood, Calgary, AB
- Full-time
Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
Added 15 mins ago
CC
Retail Shift Leader
Canna Cabana
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Be the sales and customer service leader/role model in the absence of SM/ASM
Added 15 mins ago
Sales Support Specialist - Scotia Financial Planning
Scotiabank
Toronto, ON
The Sales Support Specialist is responsible to support the execution of the Scotia Financial Planning Team sales strategy and provide exceptional service to the distribution channel in…
Added 15 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
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Experience interacting with the public in a retail and/or service environment, including sales and cash transactions
Added 15 mins ago
Post Office Assistant
Canada Post - Postes Canada
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Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions
Added 15 mins ago
Term - Post Office Assistant
Canada Post - Postes Canada
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Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions
Added 30 mins ago
B
Client Service Associate, BMO Nesbitt Burns
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- Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
Added 30 mins ago
LC
Part-Time Sales Associate
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Simon & Schuster Canada Internships (4)
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Customer Service Representative - 2-4 Month Contract
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Develop and build strong positive relationships with external Customers / Brokers and internal key stakeholders such as Sales, Finance, Shipping and Demand Planning in a professional and…
Added 30 mins ago
Customer Service Representative - 12 Month Contract
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Added 30 mins ago
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Handle requotes as needed, collaborating with field service manager and sales.
Added 30 mins ago
ET
Bilingual Customer Development & Relationship Specialist
eTracks Tire Management Systems
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- $64,000 to $70,000 CAD / year
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…responses, and maintain disciplined follow-up. It is not an administrative support role, though it requires strong documentation, coordination, and CRM…
Added 30 mins ago
BS
Production Scheduler/Coordinator
BVGlazing Systems
Concord, ON
- $55,000 to $65,000 CAD / year
- Full-time
BVGlazing Systems is seeking a Production Scheduler / Coordinator to support the planning and coordination of manufacturing operations in a fast-paced window, glass, and railing production…
Added 30 mins ago
EM
Sales Coordinator
Evertz Microsystems Limited
Burlington, ON
- Full-time
The Sales Coordinator acts as the primary point of contact and administrative support for the Sales team. This role is essential in managing and streamlining all sales-related…
Added 30 mins ago
TC
Culinary Staff | Culinary Leadership
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- $18.25 CAD / hour
- Full-time
…back-of-house operations. This collaborative approach ensures mutual support and positions you for seamless advancement when the path to growth presents…

CIBC

Change Enablement and Adoption Co-op

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Contact Centre Change Enablement and Adoption team supports continuous improvement, knowledge management, and process effectiveness across the Contact Centre. As a Winter Co-op Student, you’ll help keep team content, repositories, and reference materials current and easy to use. You’ll support Knowledge Central (KC) updates, maintain SharePoint and documentation standards for audit readiness, and assist with sales campaign and larger knowledge management initiatives. You’ll also explore opportunities to use Power BI and similar tools for signoffs and approvals, and support the design and testing of CIBC AI (CAI) agents to improve workflow efficiency. This is a great opportunity to build your skills in communications, content management, process improvement, and emerging technologies.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.
Recruitment timeline: Applications review and Interviews – October/ November; Offers - November
Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document
This is a 12 month co-op opportunity.

How you'll succeed

Knowledge Management Support - Assist with creating, updating, and maintaining KC pages, job aids, process guides, and reference materials so content is clear, current, and easy for teams to use.
Continuous Improvement - Support quick-hit improvement opportunities and feedback-driven updates that strengthen team processes, documentation, and day-to-day effectiveness.
Content and Repository Maintenance - Help update the team repository and SharePoint environment to reflect the new team name, while ensuring document naming conventions are accurate, consistent, and aligned with audit requirements.
Project and Campaign Delivery - Contribute to larger initiatives requiring significant KC updates, including sales campaign content and other cross-functional business priorities led by internal partners.
Data and Workflow Innovation - Explore opportunities to use Power BI to support approvals and signoff tracking, and assist in the design and testing of CAI agents that improve workflow efficiency and reduce manual effort.

Who you are

You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You can demonstrate experience in Microsoft Office 365, SharePoint, content/document management, and creating clear written materials. It’s an asset if you have experience with Power BI, knowledge management tools, process documentation, or testing digital and AI-enabled solutions.
You have/working towards a degree/diploma in business, communications, technical writing, information management, or a related field, and are currently enrolled in post-secondary studies.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-12-17

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Microsoft Office, Microsoft Power BI, SharePoint Management

Apply About employer

More about this job

Responsibilities

The role involves supporting the Contact Centre Change Enablement and Adoption team by maintaining knowledge repositories, documentation, and process guides. You will also assist in project delivery, data-driven workflow improvements, and the testing of AI-enabled agents.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies. Proficiency in Microsoft Office 365 and SharePoint is required, along with strong critical thinking and communication skills.

Skills

Microsoft Office 365
SharePoint
Content management
Process improvement
Knowledge management
Technical writing
Microsoft Power BI
Data analysis
Workflow efficiency
Critical thinking
Communication
Digital literacy
Audit readiness
Documentation standards
AI agent testing

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

Change Enablement
Knowledge Management
SharePoint
Microsoft Office 365
Power BI
Process Improvement
Technical Writing
Audit Readiness
Artificial Intelligence
Workflow Efficiency
Content Management
Contact Centre
Data Analysis
Documentation
Co-op
Banking
Information Management
Digital Solutions
Critical Thinking
Communication

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