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Added 6 hours ago
Customer Success Specialist
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- Full-time
Refer your clients to your specialist colleagues for their specific needs.
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Cloud & AI Sales Specialist - Federal Government
Microsoft
Ottawa, ON
- Full-time
…Canadian Public Sector? Join our dynamic team as a Cloud & AI Solution Specialist, where you will play a pivotal role in accelerating Microsoft Azure adoption across key enterprise…
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Spécialiste Des Propositions / Proposal Specialist
Aston Carter
Montreal, QC
- $48 to $60 CAD / hour
- Contract
The Proposal Specialist will support the Business Development team by developing complex technical proposals and responding to high-value RFPs. This role will work closely with engineering,…
Added 1 day ago
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Client Engagement Associate- Contract (12 Months)
CIBC
Winkler, MB
- Part-time
…goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while…
Added 1 day ago
C
Client Engagement Associate
CIBC
Westmount, QC
- Full-time
…goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while…
Added 1 day ago
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Client Engagement Associate
CIBC
Vaudreuil-Dorion, QC
- Part-time
…goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while…
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Software Implementation Specialist
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- Full-time
We are seeking a proactive and customer-oriented Software Implementation Specialist to join our dynamic Payments team. In this role, your primary focus will be understanding business rules…
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Renewal Specialist, Small Law
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Gestionnaire du développement des affaires – Solutions d’éclairage Canada
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Montreal, QC
- Full-time
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Client Engagement Associate [Hourly]
CIBC
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…goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while…
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Client Engagement Associate [Hourly]
CIBC
Brampton, ON
- Part-time
…goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while…
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3319 – Intermediate Salesforce Specialist
Amyantek
Toronto, ON · Greater Toronto Area, Canada
- Contract
Configure and enhance Salesforce Sales Cloud solution.
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Sales Support Specialist
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Vancouver, BC
- Full-time
A well known Construction manufacturing company is seeking a Sales Support specialist to join there team in Vancouver, this role is 4 days in office and 1 day working from home.
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Solution Specialist (Pre-Sales), Microsoft Dynamics 365 Business Central
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Delivery Lead, Commercial & Business Banking
FP Inc.
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Client Engagement Associate (Mandarin/Cantonese)
CIBC
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…goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while…
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Client Engagement Associate [Hourly]
CIBC
Hamilton, ON
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…goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while…
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Client Engagement Associate [Hourly]
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…goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while…
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Client Engagement Associate [Hourly]
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Ottawa, ON · Nepean-Barrhaven Town Centre
- Part-time
…goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while…
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Customer Success Specialist
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Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
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Group Retirement Solutions Specialist
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We are looking for a Group Retirement Solutions (GRS) Specialist to join our Wealth Management team. This role will take ownership of an assigned block of group retirement clients and serve…
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Systems Engineer ( Data Center)
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You will support pre-sales engagements, solution design activities, customer discussions, and technical evaluations while helping customers modernize and optimize their infrastructure…
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Director Equipment Finance
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CIBC

Client Engagement Associate

Westmount, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.
Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Westmount-Sherbrooke&Victoria

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented

Apply About employer

More about this job

Responsibilities

You will act as the first line of support in a banking centre, assisting clients with transactions and guiding them through digital banking options. Additionally, you will identify opportunities for specialist referrals and promote basic banking products to help clients reach their financial goals.

Requirements

The role requires a candidate who is goal-oriented, digitally savvy, and passionate about building client relationships. You must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations within a reasonable distance.

Skills

Client service
Customer experience
Digital literacy
Financial products
Goal planning
Group problem solving
Outbound calls
Regulatory requirements
Results-oriented
Transaction processing
Sales
Relationship management
Communication
Adaptability

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial services
Client engagement
Digital banking
Mobile banking applications
Sales
Transaction processing
Customer experience
Relationship management
Problem solving
Technology
Retail banking
Business banking
Inclusion
Professional development

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