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CIBC

Client Engagement Associate

Abbotsford, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center.. As a Client Engagement Representative, you will be the first point of contact for most clients entering the banking centre and will engage clients in conversation to understand their immediate needs and identify opportunities to address them. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs and introduce them to the appropriate team member.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

Client Engagement – Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
Problem Solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
Leveraging Technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You are driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You are passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You love to learn. You are passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-06-30

Job Location

32950 South Fraser Way

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Accountability, Banking, Banking Products, Building Trust, Business Banking, Client Loyalty, Client Relations, Communication, Customer Engagement, Customer Experience (CX), Customer Service, Data Entry, Defined Benefit Pension, Defined Benefit Pension Plan, Defined Benefit Plans, Financial Services, Health Benefits, Identifying Opportunities, Lending Products, Microsoft PowerPoint, Mobile Banking, People Management, Problem Solving, Taking Initiative, Teamwork

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More about this job

Responsibilities

You will serve as the first point of contact for clients in a banking center, engaging them to understand their needs and identifying opportunities to assist them. You will also leverage mobile banking technology to help clients manage their day-to-day financial needs effectively.

Requirements

You must be legally eligible to work at the specified location and possess a strong commitment to client-focused service. The role requires the ability to work on-site full-time and a passion for building meaningful relationships.

Skills

Client engagement
Customer service
Problem solving
Financial services
Banking products
Mobile banking
Communication
Relationship management
Accountability
Teamwork
Data entry
Identifying opportunities
Business banking
Customer experience
Building trust
Taking initiative

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

Banking
Client Engagement
Financial Services
Customer Service
Mobile Banking
Relationship Management
Problem Solving
Business Banking
Accountability
Customer Experience
Teamwork
Data Entry
Banking Center
Personal Banking
Technology
Inclusive Environment
Client Relations
Financial Products
Communication
Professionalism

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