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Added 13 mins ago
BC
Everyday Banking Specialist - Member Connect (Contact Centre)
Beem Credit Union
Burnaby, BC · Langley (District), BC · Langley, BC
- Full-time
The Everyday Banking Specialist is a trusted financial advisor with expertise in everyday banking, delivering exceptional member experience through a blend of transactional support,…
Added 13 mins ago
T
Customer Service Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Added 13 mins ago
UI
Heavy Vehicle Parts Specialist
UAP Inc.
Red Deer, AB
- $25.8 to $37.1 CAD / hour
- Full-time
Traction in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is…
Added 13 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 13 mins ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Paradise, NL
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Regina, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Kamloops, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 27 mins ago
AI
Airport Applications Specialist
Avanciers Inc.
Toronto, ON
- $18 to $20 CAD / hour
- Contract
Avanciers Incorporated is hiring a Airport Applications Specialist for one of our clients.
Added 27 mins ago
KG
Bilingual IVR Automation Test Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.
Added 27 mins ago
LL
Service Supervisor - Acheson
Liebherr-Canada Ltd.
Acheson, AB
- Full-time
Manage customer feedback, resolve concerns, and support investigations into complaints to ensure customer satisfaction.
Added 27 mins ago
IO
Inspection Specialist
Imperial Oil
Nanticoke, ON
- Full-time
…reactive basis. The Unit Inspector also provides QA/QC inspection support by helping to ensure that quality control programs are functioning properly and consulting on failures or…
Added 27 mins ago
SP
Customer Success Specialist
Sirius Personnel
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- $60,000 to $70,000 CAD / year
- Full-time
Profile: Our client provides direct marketing, print production, and customer communication services to businesses and is looking for a Customer success Specialist to manage an existing…
Added 27 mins ago
AI
Recruiter
American Iron & Metal (AIM)
Laval, QC
- Full-time
Reporting to the Senior Manager, Talent Acquisition, the Talent Acquisition Specialist will work closely with hiring managers to understand their staffing needs and will play a key role in…
Added 27 mins ago
CM
Client Service Specialist, Client Account & Access Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into…
Added 27 mins ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Obtains correct HS classification of goods for customs release from database, tariff book, internet or customer
Added 27 mins ago
FT
CAC008: Classification Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Added 27 mins ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Obtains correct HS classification of goods for customs release from database, tariff book, internet or customer
Added 27 mins ago
LA
Claims Specialist (Part Time)
Logistics Alliance
ON · Mississauga, Ontario
- Part-time
…represents money the business is owed. We're looking for a Claims Specialist to own the carrier-side recovery process from the moment a claim opportunity surfaces to the moment the carrier…
Added 43 mins ago
Senior ServiceNow Specialist
Trans Mountain
Calgary, AB
…individual to join our dynamic team as a Senior ServiceNow Specialist. You will be responsible for the administration, configuration, enhancement, and ongoing support of the ServiceNow…
Added 57 mins ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Montreal, QC
- Full-time
MAKING AN IMPACT The Supporter Engagement Specialist independently solicits and secures support from an account portfolio of donors, participants, companies and third-party groups, to help…
Added 57 mins ago
UO
Enrolment Services Advisor (Recurring Part-time)
University of Calgary
Calgary, AB
- Part-time
…and compliance, as well as academic and referral services to support student engagement and student success while demonstrating critical thinking. As a result, this role requires…
Added 57 mins ago
TP
Specialist, Airport Bussing (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 57 mins ago
AI
System & API Gateway Support Specialist
Aptino, Inc.
ON · Ontario, Canada
- Contract
WE’RE HIRING | System & API Gateway Support Specialist
Added 57 mins ago
AC
Compressor Technical Support Specialist
Atlas Copco
Calgary, AB
- Full-time
As our newest Technical Support Specialist, you will be responsible for providing day-to-day support to the field organization by solving technical problems and providing effective training…
Added 57 mins ago
W
Procurement Specialist - Site Based
Worley
AB · Alberta, Canada
- Full-time
Worley Canada Construction is seeking an experienced Procurement Specialist to support project-site procurement. This hands-on role is responsible for timely, accurate, and commercially…

CIBC

Client Engagement Associate

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.
Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Kanata-445 Kanata Ave

Employment Type

Regular

Weekly Hours

37.5

Skills

Branch Banking, Client Service, Customer Engagement, Customer Experience (CX), Identifying Opportunities, Product Knowledge

Apply About employer

More about this job

Responsibilities

The associate will provide first-line support by answering client questions, assisting with transactions, and guiding them through digital banking options. They are responsible for identifying sales opportunities, making specialist referrals, and strengthening client relationships to meet financial goals.

Requirements

The role requires a candidate who is goal-oriented, passionate about people, and digitally savvy with a strong sense of curiosity. Applicants must be flexible to work banking centre hours, including evenings and weekends, and be willing to travel to multiple locations.

Skills

Branch banking
Client service
Customer engagement
Customer experience
Identifying opportunities
Product knowledge
Problem solving
Digital banking
Sales
Relationship management
Communication
Financial services

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial services
Client engagement
Customer experience
Digital banking
Sales
Referrals
Problem solving
Mobile banking
Relationship management
Banking centre
Personal banking
Business banking
Transaction support
Technology expert

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