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Added 6 mins ago
JA
SAP Senior Functional Specialist FICO/PS
JR Automation
Toronto, ON
- Full-time
…every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and…
Added 21 mins ago
C
Client Engagement Associate
CIBC
Toronto, ON
- Part-time
…questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In…
Added 36 mins ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
…operations capability that supports the delivery of life insurance solutions within Fidelity's Wealth…
Added 36 mins ago
FB
Senior Analyst, Marketing Automation and Email
Fairstone Bank
London, ON · Toronto, ON
- Full-time
…cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart…
Added 36 mins ago
R
Senior Field Representative, Technology Service
Ricoh
Victoria, BC
- Full-time
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We…
Added 36 mins ago
JA
Spécialiste de l’appel d’offres / Quotation Tender Specialist
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- Full-time
Planifier des appels avec les clients pour clarifier la portée et s’assurer que les solutions sont complètes.
Added 36 mins ago
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Spécialiste manufacturier - quart de soir / Manufacturing Specialist- evening shift
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Varennes, QC
- Full-time
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Added 36 mins ago
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Montreal, QC · Saint-Laurent, QC
- Full-time
…high voltage technologies. As a HPL Circuit Breaker Repair Specialist, you will be at the heart of our mission: to ensure the reliability and performance of critical infrastructures that…
Added 36 mins ago
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Varennes, QC
- Full-time
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Added 36 mins ago
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JR Automation
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- Full-time
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Varennes, QC
- Full-time
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Added 36 mins ago
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- Full-time
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Added 36 mins ago
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Montreal, QC · Saint-Laurent, QC
- Full-time
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Added 36 mins ago
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- Full-time
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Added 36 mins ago
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Spécialiste de l’appel d’offres / Quotation Tender Specialist
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Richmond, BC
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Planifier des appels avec les clients pour clarifier la portée et s’assurer que les solutions sont complètes.
Added 36 mins ago
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Technical Safety Specialist
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Added 51 mins ago
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Define/engineer/manage bids and solutions for power plant simulators and/or digital control systems alongside Engineering, Operations and Business Development;
Added 1 hour ago
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Assistant Professor in Experimental Quantum Matter - Tenure-Track
University of Alberta
Edmonton, AB
- Full-time
…benefit from dedicated machine and electronics shops staffed by specialist technical…
Added 1 hour ago
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Toronto, ON
- Full-time
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced…
Added 2 hours ago
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Program Manager - Capital Markets (FSI)
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Toronto, ON
- Full-time
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Added 3 hours ago
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Job ID #32295: Manager, Cybersecurity
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Added 11 hours ago
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Client Advisor Intern
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- Part-time
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Added 12 hours ago
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Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
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Added 12 hours ago
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Digital Specialist
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- Full-time
Consults on marketing solutions delivered across BMO’s digital properties that meet the goals and objectives of the assigned portfolio and deliver the intended customer experience.…
Added 12 hours ago
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Client Advisor
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- Full-time
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CIBC

Client Engagement Associate

Quebec, QC, Canada
Place CIBC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

How you'll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.

Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Place CIBC

Employment Type

Regular

Weekly Hours

37.5

Skills

Customer Service, Digital Literacy, Financial Processing, Online Banking, Teamwork

Apply About employer

More about this job

Responsibilities

You will act as the first line of support in a banking centre, assisting clients with transactions and guiding them through digital banking options. Additionally, you will identify sales opportunities for basic banking products and provide specialist referrals to help clients reach their financial goals.

Requirements

You must be flexible to work banking centre hours, including evenings and weekends, and be willing to travel to multiple locations. The role requires a strong focus on client engagement, problem-solving, and the ability to leverage technology to support client needs.

Skills

Customer service
Financial services
Transaction processing
Digital banking
Sales
Referral management
Problem solving
Relationship management
Mobile banking applications
Communication
Technology proficiency
Goal orientation

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Client Engagement
Customer Experience
Sales
Digital Banking
Mobile Applications
Transaction Processing
Relationship Management
Problem Solving
Referrals
Personal Banking
Business Banking
Technology
Inclusion
Professional Development

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