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Added 5 mins ago
TW
Area Manager, Agriculture
Thrive Wealth Management
Moose Jaw, SK · Regina, SK
- Full-time
We’re looking for an engaging, growth-oriented leader with a member-first approach to come on board as our Area Manager, Agriculture in Regina or Moose Jaw, Saskatchewan. As the Area…
Added 5 mins ago
TW
Branch Manager
Thrive Wealth Management
Saskatoon, SK
- Full-time
We’re looking for a dynamic and business-minded individual to come on board as our Branch Manager to support our 8th Street location in Saskatoon. Your strong interpersonal skills and…
Added 5 mins ago
TW
Manager, Mortgage Specialty Services
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for an inspiring, results driven leader to come on board as our Manager, Mortgage Specialty Services. In this role, you’ll provide leadership to the mobile mortgage services…
Added 5 mins ago
CC
Regional Retail Marketing Manager
Compass Canada
Toronto, ON
- Full-time
As a Regional Retail Marketing Manager, you will be a hands-on field leader responsible for driving Same Store Sales (SSS) growth across a portfolio of key accounts within Food Service and…
Added 5 mins ago
TW
Wealth Compliance Officer
Thrive Wealth Management
Regina, SK
- Full-time
Ensuring sales and service activities meet compliance regulations to mitigate risk for the client, advisor, and the Credit Union.
Added 5 mins ago
TW
Area Manager, Commercial
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for an engaging, growth-oriented leader with a member-first approach to come on board as our Area Manager, Commercial in Regina, Saskatchewan. As the Area Manager, you will…
Added 5 mins ago
TW
Manager, Dealer Finance Sales
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a dynamic, highly motivated, leader to come on board as our Manager, Dealer Finance Sales to help shape the future of Dealer Finance across CU Dealer Finance Corporation…
Added 1 hour ago
C
Sales Associate - Claire's Kildonan Place
Claire's
MB · Manitoba, Canada
- $16 to $17 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 1 hour ago
A
Third Key Holder
Ardene
Winnipeg, MB
- Part-time
In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store…
Added 1 hour ago
C
Sales Associate - Claire's Intercity Shopping Centre
Claire's
Thunder Bay, ON
- $17 to $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
Part-Time Manager
Claire's
Mississauga, ON
- $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
Part-Time Key Holder - Claire's St.Vitall Mall
Claire's
Winnipeg, MB
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
2673 - Store Manager
Claire's
Timmins, ON
- $25 to $26 USD / hour
- Full-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 1 hour ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Barrie, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 1 hour ago
C
Part-Time Manager
Claire's
Hamilton, ON
- $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
Sales Associate
Claire's
Rocky View No 44, AB · Rocky View County, AB
- $16 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
Assistant Store Manager
Claire's
Calgary, AB
- $21 to $24 USD / hour
- Full-time
Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
Added 2 hours ago
Assistant Manager Assistant Store Manager MAC RICHMOND
ELC Beauty LLC
Richmond, BC
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 2 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…comes first’ attitude by providing hands-on, timely quality service, exceptional value, and a superior…
Added 2 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 2 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and…
Added 3 hours ago
TU
Graduate Management Trainee - Pembrokeshire
targetjobs UK
Pembroke, ON
- Full-time
…responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and…
Added 3 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Burnaby, BC
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 3 hours ago
GD
DYNAMITE - Team Leader FT - Carrefour de L'Estrie
Groupe Dynamite, Inc Garage
Sherbrooke, QC
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 3 hours ago
BH
Client & Sales Specialist
BeWell Health Centres
Hamilton, ON · Mississauga, ON
- Full-time
Has a proven track record in sales, customer service, client acquisition, business development, or a similar role.

CIBC

Client Service Manager, Trade Finance Operations

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Trade Finance Operations (TFO) team is responsible for the preparation, processing, delivery and on-going support of all documentary collections, export, import, and standby letter of credit products requested by CIBC clients. TFO works closely with Corporate Credit Products, Financial Institutions (FI) and Global Transaction Banking (GTB) Trade Finance Sales (TF Sales) Relationship Managers who have responsibility for the origination activities related to delivery of CIBC’s trade finance products in Canada. The Client Service Manager provides after-sales service and support to a portfolio of assigned clients to ensure that overall service requirements are being met and appropriate action is taken to resolve any service shortfalls. The Client Service Manager takes ownership of all client enquires related to operating services and product fulfillment from beginning to end, ensuring that issues are addressed and responded to in a timely, professional manner. Client Service Manager will also work closely with the Financial Institutions Group and GTB- TF Sales Relationship Managers who have responsibility in developing client service and product solutions.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Delivery - Act as the client interface into TFO for the execution of assigned client requests for Trade Finance Products. These requests may come directly from existing clients or by way of referral from a Global Transaction Banking - Financial Institutions Group or Trade Finance Sales Relationship Manager. Be responsible for ensuring that client requests are delivered within the committed time frame and that the product delivered meets the needs of the client.
Client service - Take personal ownership for the delivery of a high level of client service. Respond in a professional, knowledgeable and timely fashion to all incoming service-related inquiries. Be alert for new sales opportunities and refer the opportunities to the Global Transaction Banking - Financial Institutions Group or Trade Finance Sales Relationship Manager.
Problem solving - Assume ownership for resolution of client service issues that are identified. Deal directly with the client and any internal stakeholders to resolve the service issue. Identify and recommend changes to procedures that will prevent further occurrences.
Partnership - In conjunction with the Global Transaction Banking - Financial Institutions Group or Trade Finance Sales Relationship Managers, provide expert advice and consultative services to internal and external clients to support their use of all Trade Finance products. Provide support to the Risk Consultant TFO as client interface to resolve issues when designated risk factors are triggered.

Who you are

You can demonstrate experience in global trade finance industry practices, including assessing and mitigating risks associated with complex transactions.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Customer Service, International Trade Finance, Letter of Credits, Letters of Guarantee, Operations Management, Operations Support, Prioritization, Process Improvements, Technical Knowledge, Trade Finance Operations, Trade Finance Products

Apply About employer

More about this job

Responsibilities

The Client Service Manager acts as the primary interface for trade finance clients, ensuring the timely delivery of products and resolution of service issues. They also collaborate with relationship managers to identify new sales opportunities and provide consultative support for trade finance solutions.

Requirements

Candidates must demonstrate experience in global trade finance industry practices, including the ability to assess and mitigate risks in complex transactions. Strong critical thinking, attention to detail, and a client-first mindset are essential for success in this role.

Skills

Trade finance operations
Customer service
Analytical thinking
Risk assessment
Operations management
Letter of credit
Documentary collections
Problem solving
Relationship management
Global trade finance
Technical knowledge
Process improvement
Operations support
Prioritization
Business operations

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Trade Finance
Operations
Client Service
Letter of Credit
Risk Mitigation
Global Transaction Banking
Financial Institutions
Documentary Collections
Relationship Management
Corporate Credit
Process Improvement
Consultative Services
Banking
Trade Finance Products
Stakeholder Management

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