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Added 4 mins ago
Retail Assistant Brand Manager, Sandro/Maje, (Holt Renfrew Ogilvy, Montreal)
SMCP NORTH AMERICA (US, CANADA)
Montreal, QC
As an Assistant Brand Manager, you’ll be a key leader in delivering an elevated client experience while inspiring and coaching your team to achieve excellence. You’ll lead by example,…
Added 4 mins ago
AF
Financial Service Representative - LendDirect Office 1677
Attain Finance
Toronto, ON · Scarborough, ON
- Full-time
As a Financial Service Representative, you’ll be at the heart of our customer experience - delivering exceptional service, building lasting relationships, and helping individuals secure the…
Added 4 mins ago
RB
Manager NAV Production
Royal Bank of Canada
Toronto, ON
- Full-time
…Fund Accounting, and Derivatives Support. The Fund Accounting Operations Group is responsible for the timely and accurate delivery of fund…
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EC
Profit Centre Manager - Emco Plumbing Division
EMCO Corporation
Moose Jaw, SK
- Full-time
As a Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. The Profit Centre Manager is accountable for growing the business while sustaining…
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- Full-time
Now hiring! Seed Science Operations Agronomy Manager
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Edmonton, AB · Waterloo, ON
Reporting to the National Auto Claims Manager, the core parts of your role will be to:
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Human Resources Associate II
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- Full-time
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of…
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310T Apprentice Level 2+ (Second shift).
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Brampton, ON
- Full-time
…we know skilled trades professionals are the backbone of our…
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Enterprise Account Manager
JAGGAER
Canada
- Full-time
About the role as an Enterprise Account Manager at Jaggaer, you will grow revenue within a portfolio of large enterprise accounts by understanding each customer's strategic objectives,…
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Marketing Manager
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Toronto, ON · North York, ON
- Full-time
Strategy, Performance & Department Operations
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Team Lead Central Unmarks
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Toronto, ON · Etobicoke, ON
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Supports the Manager in maintaining effective daily operations and team communication.
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Real Estate & Operations Lead
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Toronto, ON
- Full-time
The Senior Manager, Real Estate and Customer Experience leads property operations and customer experience across Prologis’ Greater Toronto Area portfolio. As the region’s most senior RECX…
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Design Studio Manage
Regional Group
Ottawa, ON · Nepean, Ontario
- Full-time
eQ Homes is looking for a Design Studio Manager leads the Design Studio team, ensuring an exceptional customer experience while driving operational excellence and profitability. This role…
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Planner, Demand Planning
Silk & Snow
Toronto, ON
- Full-time
Coordinate with overseas suppliers and internal inbound logistics teams (Manager, Supply & Inbound Operations) to verify lead times, order accuracy, and vendor compliance.
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Senior Manager, Marketing, Canada & LATAM
Magnite
Toronto, ON · Canada - Toronto
- Full-time
As Marketing Manager, Canada & LATAM, you will be a key marketing partner to Magnite’s growing commercial teams across Canada and Latin America. Reporting to the VP, International…
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Victoria, BC
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The General Manager is responsible for the overall performance of Farm to Garden Organics. This role leads the business by balancing financial performance, operational excellence, business…
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TD
Whitby, ON
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Personal Banking Associate
TD
Sault Ste. Marie, ON
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Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
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Personal Banking Associate
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Manager, Machine Learning (Canada)
Clio
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We are currently seeking a Manager, Machine Learning Engineering to join our rapidly growing engineering organization. This role is for someone who is passionate about building agentic…
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Product Manager - Simplii Financial
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The Product team at Simplii Financial builds simple, intuitive experiences that put our clients first. As a Product Manager, you'll be embedded in a squad where you'll contribute to…
Added 49 mins ago
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Athletics Facilities and Events Officer
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…performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to…
Added 49 mins ago
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Technical Solutions Manager (Network Solutions Architect)
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- Full-time
The Technical Solutions Manager (Network Solutions Architect) is responsible for designing, validating, implementing, and transitioning network technologies and services from project…
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Gestionnaire de comptes en approvisionnement / Account Manager Procurement
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CIBC

Community General Manager, Imperial Service

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Imperial Service Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on CIBC’s Purpose of helping to make our client’s ambition a reality. You will excel in understanding what is important for our clients and ensure we provide advice and the appropriate products and solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a positive work environment, ensure effective operations, processes, controls and compliance, promote CIBC and build a strong reputation in the community resulting in superior client experiences and CIBC growth that exceeds our peers.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

People Leadership – Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC. Provide meaningful development opportunities for employees and challenge people at all levels to re-think the way they do business. Advocate for CIBC within the community to recruit employees who share and demonstrate our values.
Results Driven Leadership – Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.
Client Experience – Lead by example and show your team how to deepen relationships and meet client financial needs while providing a high standard of service using our experience principles: Always Professional, Radically Simple and Genuinely Caring. Go above and beyond to champion CIBC within the community and develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP).
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-Gerrard Square

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking, Business, Client Facing, Client Relations, Financial Goals, Investment Funds, Managing Sales Teams, Mutual Funds, People Leadership, People Management, Wealth Management

Apply About employer

More about this job

Responsibilities

Lead and coach a high-performing team of banking professionals to deepen client relationships and drive business growth. Manage banking center operations, ensure compliance, and advocate for the bank within the community to achieve superior client experiences.

Requirements

Requires a current Mutual Funds License (Canadian Securities Course or Investment Funds in Canada) and proven experience leading diverse, high-performing teams. Strong leadership, coaching abilities, and a commitment to client-centric service are essential for this role.

Skills

People leadership
Sales management
Client relations
Financial advisory
Risk management
Business performance monitoring
Talent management
Coaching
Banking operations
Strategic planning
Relationship management
Compliance
Mutual funds
Wealth management
Financial planning

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Community General Manager
Imperial Service
Banking
People Leadership
Sales Team
Client Experience
Mutual Funds License
Canadian Securities Course
Investment Funds In Canada
Branch Compliance Officer’s Course
Conducts & Practices Handbook
Wealth Management Essentials
Certified Financial Planner
Risk Management
Business Performance
Talent Management
Financial Goals
Relationship Banking
Compliance
Operations
Coaching
Strategy
Market Opportunities
Stakeholder Management

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