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Added 6 mins ago
PC
Software Developer
PRI Consultants
Mississauga, ON
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 6 mins ago
PC
Software Developer
PRI Consultants
Calgary, AB
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 21 mins ago
P
Microsoft 365 Modern Work Senior Consultant
Protiviti
Calgary, AB · Vancouver, BC
- Full-time
You enjoy leading Microsoft 365 modernization initiatives, including tenant-to-tenant migrations, SharePoint transformations, and collaboration platform adoption.
Added 36 mins ago
P
Software Developer
Proven
Calgary, AB
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 36 mins ago
P
Software Developer
Proven
Mississauga, ON
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 51 mins ago
IF
Senior Data Analyst - Operational Performance Analytics
Intact FC
Montreal, QC
- Full-time
Our team delivers critical daily and weekly reporting supporting Underwriting Operations. We are looking for a Senior Data Analyst to lead Power BI solution design and play a key role in…
Added 1 hour ago
BL
Microsoft Dynamics 365 Developer 6 to 12 Month Contract
Belmont Lavan
Canada
- Contract
We are looking for an experienced Microsoft Dynamics 365 Developer to design, develop, customise, integrate, and support Microsoft Dynamics 365 applications.
Added 1 hour ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
The role requires strong expertise across Microsoft Dynamics 365, Power Platform, Azure, integration architecture, data migration, security, and enterprise application design, together with…
Added 1 hour ago
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Senior Project Manager
Talentuch
Remote, Canada
- Full-time
- Remote
Enough technical depth to follow an integration design, challenge an estimate and spot a risky data migration
Added 1 hour ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan Ltd
Remote, Canada
- Contract
- Remote
The role requires strong expertise across Microsoft Dynamics 365, Power Platform, Azure, integration architecture, data migration, security, and enterprise application design, together with…
Added 1 hour ago
BL
Microsoft Dynamics 365 Developer 6 to 12 Month Contract
Belmont Lavan Ltd
Remote, Canada
- Remote
We are looking for an experienced Microsoft Dynamics 365 Developer to design, develop, customise, integrate, and support Microsoft Dynamics 365 applications.
Added 1 hour ago
R
Manager, Insurance Financial Control
RBC
Mississauga, ON
- Full-time
Use new and existing tools to automate and recommend solutions for data ingestion, analytics and visualization to create efficiencies in the reconciliation preparation process to reduce…
Added 1 hour ago
P
Finance Contracts Analyst
PointClickCare
Mississauga, ON
- Full-time
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in…
Added 2 hours ago
JH
Senior Software Development Manager
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- Full-time
SinaLite is a B2B wholesale print platform serving resellers across North America, while Willowpack is a growing flexible-packaging and folding-carton manufacturer. Across both businesses,…
Added 2 hours ago
Technical Coordinator, Parking Services
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Mississauga, ON
…effective technology solutions that improve service delivery, data quality, and operational…
Added 2 hours ago
FI
Operational Risk Analyst
FP Inc.
Toronto, ON
- $50 to $62 CAD / hour
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Assist in the transition of the NIRA system to a new eGRC platform by supporting development of system design requirements, including coordinating with relevant stakeholders, including…
Added 2 hours ago
P
Finance Contracts Analyst
PointClickCare
Mississauga, ON
- $58,000 to $73,000 CAD / year
- Contract
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in…
Added 2 hours ago
C
Consultant, Production Application Support
CIBC
Toronto, ON
- Full-time
…reliability by supporting incident response, root cause analysis, and platform health monitoring. You'll also manage risk, compliance, security, and control requirements across automation…
Added 3 hours ago
JI
Business Intelligence Student - Pulp & Paper Division - Winter 2027
J.D. Irving, Limited
Saint John, NB
- Full-time
The successful candidate will work closely with business stakeholders, data analysts, and technical teams to understand current reporting solutions, document requirements, and develop Power…
Added 4 hours ago
M
Human Capital Data Advisor
MNP
AB · Calgary, AB
- Full-time
Proven expertise in creating advanced reports and dashboards, with experience in Power BI, Power Platform, and preparing data models
Added 4 hours ago
Senior Strategic Sourcing Specialist
Wawanesa Insurance
Calgary, AB · Winnipeg, MB · Toronto, ON · North York - Toronto, ON (Hybr, ON
…location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered…
Added 4 hours ago
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Semantic Model and Cube Developer at at Mississauga, ON (Hybrid)
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Mississauga, ON
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Design logical and physical data models using dimensional modelling principles.
Added 4 hours ago
IG
Power Platform Developer
Insight Global
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Insight Global is looking for a Senior Power Platform / Canvas Apps Developer to join an application development team supporting Contact Centre business partners.
Added 4 hours ago
JT
Senior Data Engineer
Javelin Technologies
Canada
- Full-time
TriMech is investing in a modern enterprise data platform - built on Microsoft Fabric - to create a trusted, scalable foundation for reporting, analytics, AI, and data-driven…
Added 7 hours ago
J
Senior Product Manager - LPO & Analytics
Jobgether
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- Full-time
…best-in-class analytics experiences. You will translate complex data capabilities into intuitive reporting and insights that help multi-location brands make better business decisions.…

CIBC

Consultant, Production Application Support

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 3, 2026
Experience: You bring 5+ years of experience in application development, platform support, or enterprise automation environments.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll be joining CIBC’s Enterprise Intelligent Automation Technology team. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You'll help maintain automation stability, performance, and service reliability by supporting incident response, root cause analysis, and platform health monitoring. You'll also manage risk, compliance, security, and control requirements across automation services while supporting change delivery, upgrades, and modernization initiatives. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How you’ll succeed

Operational support and platform stability - Provide day-to-day support for enterprise automation solutions and related platforms, helping to ensure strong availability, performance, and reliability across the automation environment.
Incident management and service improvement - Monitor issues, troubleshoot incidents, support root cause analysis, and implement corrective actions that improve service stability and reduce recurring problems.
Risk, compliance, and controls - Apply established security, risk, compliance, and control practices to automation services, ensuring operational processes align with enterprise standards and regulatory expectations.
Change delivery and modernization - Support platform upgrades, releases, enhancements, and modernization initiatives, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy).
Stakeholder collaboration - Partner with technology teams, support partners, and business stakeholders to understand needs, resolve issues, and deliver solutions that improve automation outcomes and the client experience. Develop and maintain productive relationships with Technology, QA, Project team and others
Monitoring and reporting - Use monitoring and reporting tools to assess platform health, identify trends, and provide insights that support proactive service management and informed decision-making.

Who you are

You have deep technical experience. You bring 5+ years of experience in application development, platform support, or enterprise automation environments. You have hands-on experience with automation platforms such as UiPath, Blue Prism, Microsoft Power Automate, or similar technologies.
You're skilled in enterprise support tools and integrations. You have experience working with ServiceNow, Jira, or other information technology service management tools, along with SQL, application programming interfaces (APIs), and integration support tools to investigate and resolve issues.
You understand modern delivery practices. You have experience with Git, Azure DevOps, or other repository and version control tools, and you're comfortable supporting structured change, release, and continuous improvement processes.
You bring strong infrastructure and monitoring knowledge. You have experience supporting Windows Server environments, virtual platforms, and enterprise monitoring and reporting tools such as Splunk, Dynatrace, Power BI, or Excel.
You're interested in emerging technology. Exposure to AI-enabled automation and digital transformation initiatives is an asset and will help you contribute to the continued evolution of enterprise automation capabilities.
You have the right education. You have a degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Development, Application Testing, Database Management, Debugging, Impact Analysis, Systems Troubleshooting, Work Collaboratively

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More about this job

Responsibilities

Provide second-level and day-to-day production support for enterprise automation applications, including incident investigation, troubleshooting, escalation management, platform monitoring, and recovery coordination. Maintain service reliability and compliance while supporting root cause analysis, corrective actions, changes, upgrades, modernization, and collaboration with technology teams, vendors, and business stakeholders.

Requirements

Requires at least five years of experience in application development, platform support, or enterprise automation, with hands-on experience using platforms such as UiPath, Blue Prism, or Microsoft Power Automate. Candidates should have experience with IT service management tools, SQL and APIs, version control and release processes, Windows Server and monitoring tools, and a degree or diploma in a related field.

Skills

Application Development
Application Testing
Database Management
Debugging
Impact Analysis
Systems Troubleshooting
Collaboration
Incident Management
Root Cause Analysis
Platform Support
Automation
SQL
API Integration
Version Control
Windows Server Support
Monitoring and Reporting

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

UiPath
Blue Prism
Microsoft Power Automate
ServiceNow
Jira
SQL
APIs
Git
Azure DevOps
Windows Server
Virtual Platforms
Splunk
Dynatrace
Power BI
Excel
Incident Management
Root Cause Analysis
Production Application Support
Platform Health Monitoring
Service Reliability
Risk Management
Compliance
Security Controls
Change Management
Release Management
Platform Upgrades
Modernization
AI-Enabled Automation
Digital Transformation

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