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Added 10 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- Full-time
Data-Driven Business Storytelling: Deliver concise, ROI-focused talent metrics, headcount insights, and workforce trends to guide executive decision-making and strategic workforce planning.
Added 25 mins ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Leads long-term infrastructure roadmap strategic planning in partnership with enterprise architecture and business leadership.
Added 25 mins ago
V
Technical and Regulatory Specialist
Veolia
Ottawa, ON
- Full-time
…modify dynamically based on changing cost models, capacity or business…
Added 25 mins ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
The role requires strong expertise across Microsoft Dynamics 365, Power Platform, Azure, integration architecture, data migration, security, and enterprise application design, together with…
Added 25 mins ago
C&
Global Privacy Analyst
Crawford & Company
Canada
- Full-time
A positive, proactive, and pragmatic approach to problem-solving, with a focus on developing practical, business-minded solutions.
Added 25 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Present clear financial results and business insights to senior leadership
Added 25 mins ago
PN
Business Analyst – Data Analytics & Project Planning
Pasona N A, Inc.
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
…interested in candidates who are comfortable working with Excel, business systems, and data analysis tools and who can translate data into meaningful business…
Added 25 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
Data-Driven Business Storytelling: Deliver concise, ROI-focused talent metrics, headcount insights, and workforce trends to guide executive decision-making and strategic workforce planning.
Added 25 mins ago
GN
Chief Strategy & Enrolment Officer
Glenlyon Norfolk School
Victoria, BC
- $140,000 to $165,000 CAD / year
- Full-time
Drive informed decision-making: Leverage market intelligence, financial insights and performance data to guide strategic priorities, enrolment planning and organizational growth.
Added 25 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
This role sits at the heart of the business, providing forward-looking insights, challenging assumptions, and driving performance across the business. You will play a critical role in…
Added 25 mins ago
Senior Analyst FP&A
Enerflex Ltd
Canada
Provide financial insights and recommendations to business partners to support operational and strategic initiatives
Added 25 mins ago
Manager, Workforce Insights
Scotiabank
Toronto, ON
Own workforce planning and workforce insights service delivery for assigned Enterprise Security stakeholders, ensuring priorities, routines and deliverables align with business needs.
Added 25 mins ago
C&EM Program Specialist
FortisBC
Surrey, BC
…You're at your best when you collaborate and can harness others' insights to produce tangible process improvements and remarkable results. To top it all…
Added 25 mins ago
E
Platform Engineer - Depop
eBay
Toronto, ON
- Full-time
…marketplace where anyone can clear out their wardrobe or build a business, explore their style, and take part in a more circular way to…
Added 25 mins ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan Ltd
Remote, Canada
- Contract
- Remote
The role requires strong expertise across Microsoft Dynamics 365, Power Platform, Azure, integration architecture, data migration, security, and enterprise application design, together with…
Added 40 mins ago
Delivery Executive
Capgemini
Vancouver, BC
…leadership to identify and drive growth opportunities for the…
Added 40 mins ago
B
Senior Banker
BMO
Quebec, QC
- Full-time
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Added 40 mins ago
S
Sr. CRM Account Executive
ServiceNow
Montreal, QC
- Full-time
…meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the…
Added 55 mins ago
V|
Technical and Regulatory Specialist
Veolia | North America
Ottawa, ON
- Full-time
…modify dynamically based on changing cost models, capacity or business…
Added 55 mins ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Communication Skills: The ability to translate dense, technical scientific metrics into clear, actionable business insights for non-technical stakeholders.
Added 56 mins ago
AI
Lead IBP Supply
Apotex Inc.
Toronto, ON · North York, ON
- $83,126.34 to $116,377 CAD / year
- Full-time
…Global Demand Planning and Corporate Finance in the exchange of data to support the Integrated Business Planning (IBP)…
Added 56 mins ago
IG
Sr Financial Analyst / Associate Finance Manager
Insight Global
Vaughan, ON
- $80,000 to $100,000 CAD / year
- Full-time
Translate financial and operational data into clear assumptions, insights, and recommendations for leadership.
Added 56 mins ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Support data quality, reporting, and business analytics initiatives through effective Salesforce utilization.
Added 56 mins ago
AI Enablement Analyst
Dye & Durham Talent Team
Toronto, ON
…will develop scalable adoption strategies, measure usage and business impact, and continuously improve AI enablement programs. The position plays a critical role in fostering responsible AI…
Added 56 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
The Customer Data & Identity Specialist is responsible for defining, maintaining, and optimizing the unified customer profile across the organization’s CDP. This role owns the data schema,…

CIBC

Consultant, Production Application Support

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 3, 2026
Experience: You bring 5+ years of experience in application development, platform support, or enterprise automation environments.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll be joining CIBC’s Enterprise Intelligent Automation Technology team. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You'll help maintain automation stability, performance, and service reliability by supporting incident response, root cause analysis, and platform health monitoring. You'll also manage risk, compliance, security, and control requirements across automation services while supporting change delivery, upgrades, and modernization initiatives. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How you’ll succeed

Operational support and platform stability - Provide day-to-day support for enterprise automation solutions and related platforms, helping to ensure strong availability, performance, and reliability across the automation environment.
Incident management and service improvement - Monitor issues, troubleshoot incidents, support root cause analysis, and implement corrective actions that improve service stability and reduce recurring problems.
Risk, compliance, and controls - Apply established security, risk, compliance, and control practices to automation services, ensuring operational processes align with enterprise standards and regulatory expectations.
Change delivery and modernization - Support platform upgrades, releases, enhancements, and modernization initiatives, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy).
Stakeholder collaboration - Partner with technology teams, support partners, and business stakeholders to understand needs, resolve issues, and deliver solutions that improve automation outcomes and the client experience. Develop and maintain productive relationships with Technology, QA, Project team and others
Monitoring and reporting - Use monitoring and reporting tools to assess platform health, identify trends, and provide insights that support proactive service management and informed decision-making.

Who you are

You have deep technical experience. You bring 5+ years of experience in application development, platform support, or enterprise automation environments. You have hands-on experience with automation platforms such as UiPath, Blue Prism, Microsoft Power Automate, or similar technologies.
You're skilled in enterprise support tools and integrations. You have experience working with ServiceNow, Jira, or other information technology service management tools, along with SQL, application programming interfaces (APIs), and integration support tools to investigate and resolve issues.
You understand modern delivery practices. You have experience with Git, Azure DevOps, or other repository and version control tools, and you're comfortable supporting structured change, release, and continuous improvement processes.
You bring strong infrastructure and monitoring knowledge. You have experience supporting Windows Server environments, virtual platforms, and enterprise monitoring and reporting tools such as Splunk, Dynatrace, Power BI, or Excel.
You're interested in emerging technology. Exposure to AI-enabled automation and digital transformation initiatives is an asset and will help you contribute to the continued evolution of enterprise automation capabilities.
You have the right education. You have a degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Development, Application Testing, Database Management, Debugging, Impact Analysis, Systems Troubleshooting, Work Collaboratively

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More about this job

Responsibilities

Provide second-level and day-to-day production support for enterprise automation applications, including incident investigation, troubleshooting, escalation management, platform monitoring, and recovery coordination. Maintain service reliability and compliance while supporting root cause analysis, corrective actions, changes, upgrades, modernization, and collaboration with technology teams, vendors, and business stakeholders.

Requirements

Requires at least five years of experience in application development, platform support, or enterprise automation, with hands-on experience using platforms such as UiPath, Blue Prism, or Microsoft Power Automate. Candidates should have experience with IT service management tools, SQL and APIs, version control and release processes, Windows Server and monitoring tools, and a degree or diploma in a related field.

Skills

Application Development
Application Testing
Database Management
Debugging
Impact Analysis
Systems Troubleshooting
Collaboration
Incident Management
Root Cause Analysis
Platform Support
Automation
SQL
API Integration
Version Control
Windows Server Support
Monitoring and Reporting

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

UiPath
Blue Prism
Microsoft Power Automate
ServiceNow
Jira
SQL
APIs
Git
Azure DevOps
Windows Server
Virtual Platforms
Splunk
Dynatrace
Power BI
Excel
Incident Management
Root Cause Analysis
Production Application Support
Platform Health Monitoring
Service Reliability
Risk Management
Compliance
Security Controls
Change Management
Release Management
Platform Upgrades
Modernization
AI-Enabled Automation
Digital Transformation

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