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Added 42 mins ago
Supplier Quality Engineer
Westerkirk
Calgary, AB
Organize corrective action boards with selected suppliers in order to drive containment, corrective and preventive action plans on recurring product and process quality issues
Added 57 mins ago
TS
Consumer Care Rep
Tempur Sealy International
Toronto, ON · Canada - Toronto
- Full-time
Reporting to the Customer Service Manager (Order Desk and Customer Service, the Customer Service Representative is the primary point of contact for our end users and customers, dealers and…
Added 57 mins ago
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Planet Fitness - Member Services Representative - Part Time - Halifax Shopping Centre
Taymax Group
Halifax, NS
- Part-time
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BANKING ADVISOR
National Bank of Canada
Saint-Constant, QC · St Constant, QC
- Full-time
…adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch…
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TH
Merchandising Associate Part Time (SAINT JOHN)
The Home Depot
Saint John, NB
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Maintain, order, and install display material/signage/brochures
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Inside Sales Representative (Lloydminster, AB)
Wolseley Group
Lloydminster, SK
- Full-time
Join the Lloydminster location as an Inside Sales Representative, where you'll provide exceptional customer service, prepare quotations, process orders, and support branch operations. We're…
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- Full-time
Assist and co-operate with the site safety representative to resolve safety issues identified
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AbbVie
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Customer Service Representative
IPEX Group
Canada
- Full-time
Customer Service Representative – Oakville, ON
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Customer Service Representative
Aliaxis
Canada
- Full-time
Customer Service Representative – Oakville, ON
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Part Time Bridal Sales
David's Bridal
Hamilton, ON
- Part-time
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Added 5 hours ago
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Part Time Bridal Sales
David's Bridal
Dartmouth, NS
- Part-time
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Part Time Bridal Sales
David's Bridal
Woodbridge, ON
- Part-time
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Business Development Associate
Manulife
Montreal, QC
- Full-time
A passion for learning and growing in the wealth management space.
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Automotive Parts Representative
Lordco Auto Parts
Fernie, BC
- $19 to $25 CAD / hour
- Full-time
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Merchandising Associate Part Time 4am-8am (CARLETON PLACE)
The Home Depot
Carleton Place, ON
- Part-time
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Customer Service Representative
Price Industries Limited
Winnipeg, MB
We're looking for a Customer Service Representative (CSR) to serve as the primary contact for a group of assigned customer accounts and take ownership of their orders. The CSR is the voice…
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Housekeeping Floor Manager - FT- Chelsea Hotel- Toronto
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Determines order of priority and assigns rush rooms to the Room Attendants. Checks the status of rooms daily, and prepares necessary reports, updates Opera system with Room status, checks…
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Order Desk Representative
Olymel
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- Full-time
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Added 7 hours ago
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Merchandising Associate: Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
Maintain, order, and install display material/signage/brochures
Added 7 hours ago
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Merchandising Execution Associate : Part Time - RICHMOND (Mon-Fri 6AM-2:30PM Availability)
The Home Depot Canada
Richmond, BC
- Part-time
Maintain, order, and install display material/signage/brochures
Added 8 hours ago
IF
AZ Commercial Truck Driver
Impact Fulfillment Services
Woodstock, ON
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 8 hours ago
IF
AZ Cross Border Truck Driver - OTR
Impact Fulfillment Services
London, ON
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…

CIBC

Contact Centre Representative (Cards, Costco, Remote) - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a Costco Contact Centre Representative, you will be the first point of contact for our clients. You’ll be working in a fast paced environment where you’ll use your knowledge of CIBC card products to support our clients in their day to day banking needs. You will deepen client relationships by quickly resolving issues, identifying opportunities, and providing personalized solutions.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements

You reside within a 2 hour radius of the CIBC Tower in Downtown Montreal
Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The start date for this role is January 18th, 2027. Our Contact Centre is open Monday to Friday from 7:00 AM to midnight and Saturday to Sunday from 7:00 AM to 10:00 PM. You must be flexible to work between these hours which include evenings and weekends.

How you'll succeed

Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems
Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients with additional needs

Who you are

You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it’s the right thing to do.
You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You engage with your heart and mind. You care about people, and you understand different perspectives. You listen and learn from the experience of others.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene-Levesque O. Centre Bancaire Principal

Employment Type

Regular

Weekly Hours

37.5

Skills

Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls, Work Collaboratively

Apply About employer

More about this job

Responsibilities

You will serve as the first point of contact for Costco clients, resolving banking issues and providing personalized solutions using your knowledge of CIBC card products. You will deepen client relationships by identifying opportunities and connecting clients to the right resources to ensure their financial success.

Requirements

Candidates must be fluent in both French and English and reside within a two-hour radius of the CIBC Tower in Montreal. You must have a secure, quiet home office space with a high-speed wired internet connection and the flexibility to work evenings and weekends.

Skills

Call Center
Client Service
Communication
Customer Experience
Outbound Calls
Work Collaboratively
Problem Solving
Banking Knowledge
Bilingualism
Relationship Management
Time Management
Technical Troubleshooting

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre
Banking
Costco
Customer Service
Remote Work
Agent@Home
Financial Services
Client Engagement
Problem Solving
Product Knowledge
Bilingual
Account Management
CIBC
Montreal
Customer Support

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