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Added 1 min ago
M
Business Development Associate
Manulife
Montreal, QC
- Full-time
…be required to communicate in English and French in order to support clients from various jurisdictions outside of…
Added 1 min ago
A
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON
- Full-time
Take the next step in your retail merchandising career, as a Full-time Retail Merchandiser to support the in-store execution for our leading CPG client. In this role, you will execute a…
Added 16 mins ago
Nurse C - Primary Care Nurse
HealthCareersInSask.ca
Buffalo Narrows, SK
Advanced Cardiac Life Support Certificate (ACLS)
Added 16 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Estevan, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 16 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Support TA with competitive offer positioning for sales roles, including on-target earnings (OTE), base/commission pay mix, and equity guidelines
Added 16 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support TA with competitive offer positioning for sales roles, including on-target earnings (OTE), base/commission pay mix, and equity guidelines
Added 31 mins ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Toronto, ON
- Full-time
WELL Health Diagnostic Centres is looking for a skilled Patient Care Representative who will be responsible for the first impression when patients enter the clinic and for…
Added 31 mins ago
C
Field Sales Representative - Ontario - Passenger & Light Truck Tire
Continental
Mississauga, ON
- Full-time
The Field Sales Representative position offers a significant amount of responsibility and independence compared to other entry-level roles. This autonomy is paired with the support,…
Added 31 mins ago
F
Webber - AZ/DZ Seasonal Equipment Operator (Guaranteed Hours) - Claireville - Infrastructure Management
Ferrovial
Woodbridge, ON · CAN - Webber - Infra - Peel Halton
- Full-time
…partnership (P3) solutions. Webber also has an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges using field…
Added 46 mins ago
S
Unit Clerk, Oncology Clinic - BC Cancer - Abbotsford
Sanya’k̓ula
Abbotsford, BC
- Full-time
Transcribe and process clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the…
Added 46 mins ago
RS
310T Heavy Duty Truck & Coach Mechanic/Technician
Ryder System, Inc.
Kitchener, ON
- Full-time
This 310T Mechanic/Technician performs maintenance and repair services on different types of vehicles; ensuring quality, time standards, customer expectations, cost guidelines and…
Added 46 mins ago
Customer Service Representative
Price Industries Limited
Winnipeg, MB
Manulife Mental Health and Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book counselling,…
Added 1 hour ago
LH
Housekeeping Floor Manager - FT- Chelsea Hotel- Toronto
Langham Hospitality Group
Canada
- Full-time
…premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent…
Added 1 hour ago
NN
Caregiving
Nurse Next Door Home Care Services
BC · British Columbia, Canada
- Full-time
We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.
Added 1 hour ago
U
Intermediate Accountant
Univerus
Toronto, ON · North York, ON
- $50,000 to $65,000 CAD / year
- Full-time
Maintain the BU’s recurring invoicing schedule (subscriptions, maintenance and support renewals) so renewals are billed on time and nothing is missed.
Added 1 hour ago
DC
Team Leader, Deployed Operations
Defence Construction Canada
Ottawa, ON
- Full-time
…operations program. The incumbent supervises the delivery of DCC services to support of overseas infrastructure projects for the Client-Partners, in particular the Canadian Joint Operations…
Added 1 hour ago
AG
Field Representative - Alcoholic Beverages
Acosta Group
Mississauga, ON
- Full-time
Take the next step in your retail merchandising career, as a Full-time Retail Merchandiser to support the in-store execution for our leading CPG client. In this role, you will execute a…
Added 1 hour ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Oxbow, SK
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
T
Part Time Sales Representative | Orchard Park
TELUS
Kelowna, BC
- Part-time
We strive to ensure you have the support and resources you need to be successful at work and at home
Added 2 hours ago
NS
Care Team Assistant - Long Term Care/Veteran's Unit
Nova Scotia Health Authority
Victoria Vale, NS
- Internship
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 2 hours ago
NS
Project Leader - Cape Breton Redevelopment Project
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…pension plan. Additional wellness, development and employee support programs may also be…
Added 2 hours ago
NN
Caregiving
Nurse Next Door
BC · British Columbia, Canada
- Full-time
We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.
Added 2 hours ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 2 hours ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - Dartmouth
Taymax Group
Dartmouth, NS
- Part-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 2 hours ago
U
Route Service Supervisor - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.

CIBC

Contact Centre Representative (Cards, Costco, Remote) - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a Costco Contact Centre Representative, you will be the first point of contact for our clients. You’ll be working in a fast paced environment where you’ll use your knowledge of CIBC card products to support our clients in their day to day banking needs. You will deepen client relationships by quickly resolving issues, identifying opportunities, and providing personalized solutions.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Agent@Home Program Requirements

You reside within a 2 hour radius of the CIBC Tower in Downtown Montreal
Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The start date for this role is January 18th, 2027. Our Contact Centre is open Monday to Friday from 7:00 AM to midnight and Saturday to Sunday from 7:00 AM to 10:00 PM. You must be flexible to work between these hours which include evenings and weekends.

How you'll succeed

Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems
Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients with additional needs

Who you are

You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it’s the right thing to do.
You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You engage with your heart and mind. You care about people, and you understand different perspectives. You listen and learn from the experience of others.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene-Levesque O. Centre Bancaire Principal

Employment Type

Regular

Weekly Hours

37.5

Skills

Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls, Work Collaboratively

Apply About employer

More about this job

Responsibilities

You will serve as the first point of contact for Costco clients, resolving banking issues and providing personalized solutions using your knowledge of CIBC card products. You will deepen client relationships by identifying opportunities and connecting clients to the right resources to ensure their financial success.

Requirements

Candidates must be fluent in both French and English and reside within a two-hour radius of the CIBC Tower in Montreal. You must have a secure, quiet home office space with a high-speed wired internet connection and the flexibility to work evenings and weekends.

Skills

Call Center
Client Service
Communication
Customer Experience
Outbound Calls
Work Collaboratively
Problem Solving
Banking Knowledge
Bilingualism
Relationship Management
Time Management
Technical Troubleshooting

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre
Banking
Costco
Customer Service
Remote Work
Agent@Home
Financial Services
Client Engagement
Problem Solving
Product Knowledge
Bilingual
Account Management
CIBC
Montreal
Customer Support

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