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Added 11 mins ago
RM
RN - Crisis
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 11 mins ago
RM
Infection Control Practitioner
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
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Added 25 mins ago
NT
FX Application Support Analyst / Analyste en support applicatif FX
Nöord Technologies
Montreal, QC
- Contract
…currently experiencing strong growth, we are actively seeking a FX Application Support…
Added 25 mins ago
RM
Physiotherapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 25 mins ago
J
English (US) Podcast Localization Specialist
Jobgether
Canada
- $27 to $32 USD / hour
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 25 mins ago
A
Agent Methodes Electroniques - Soiree Ou Weekend
Actalent
Sainte-Anne-de-Bellevue, QC
- $75,000 to $99,000 CAD / year
- Full-time
…closely with more experienced technologists and receives their support in carrying out its…
Added 25 mins ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
…vendor communications to deliver efficient and reliable sales support. You will act as a central point of contact between clients, manufacturers, distributors, and internal departments,…
Added 25 mins ago
A
Sr. Controls Programmer
Actalent
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…communication, and machine sequence issues during build and startup, support FAT, installation, SAT, and production launch at customer facilities, review electrical schematics, and work…
Added 25 mins ago
HI
Scheduling and Service Coordinator
Home Instead
Saskatoon, SK
- Full-time
…process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the…
Added 25 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…component level and at the system level. This person is also a support with the development of application guidelines for products and resins and will be a support in testing new products…
Added 25 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 25 mins ago
RM
Registered Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 25 mins ago
TO
Pharmacy Technician 2
The Ottawa Hospital
Ottawa, ON
- Part-time
…challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved…
Added 25 mins ago
TO
Pharmacy Technician 3
The Ottawa Hospital
Ottawa, ON
- Full-time
…challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved…
Added 26 mins ago
MH
Sr. Platform Engineer
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
…Nova is the team every other pod turns to for infrastructure support, so platform work competes daily with requests we can't reasonably say no to. Adding senior capacity is how we stop that…
Added 40 mins ago
V
Associate Consulting Director
Virtusa
Toronto, ON
- Full-time
Willing to support both business development (Practice
Added 40 mins ago
E
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
…functionality that enables engineers to develop, extend, and support Elasticsearch. The team owns common functionality such as services, settings and scripting, and makes Elasticsearch…
Added 40 mins ago
E
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
…functionality that enables engineers to develop, extend, and support Elasticsearch. The team owns common functionality such as services, settings, and scripting, and makes Elasticsearch…
Added 40 mins ago
E
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
…functionality that enables engineers to develop, extend, and support Elasticsearch. The team owns common functionality such as services, settings and scripting, and makes Elasticsearch…
Added 40 mins ago
TO
Advisor 3, Media Relations
The Ottawa Hospital
Ottawa, ON
- Full-time
…challenges while continually engaging with the community to support our vision for better patient…
Added 40 mins ago
E
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
…functionality that enables engineers to develop, extend, and support Elasticsearch. The team owns common functionality such as services, settings, and scripting, and makes Elasticsearch…
Added 40 mins ago
TO
HIMP 2, Coding and Abstracting
The Ottawa Hospital
Ottawa, ON
- Full-time
…challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved…
Added 40 mins ago
GO
Liquor Store Clerk
Government of Yukon
Dawson, YT
- Part-time
…prosperity of the territory. The Corporation’s branches work to support Yukon’s food and beverage industry, cannabis market, and local liquor producers through a range of programs and…
Added 40 mins ago
GO
Senior Policy Advisor
Government of Yukon
Whitehorse, YT
- Full-time
…development projects. This position will also undertake or support intergovernmental work among federal, provincial, territorial and First Nations…
Added 40 mins ago
PL
Senior Full Stack .NET Developer
PEPOLTEK LIMITED
Laval, QC
- $115,000 CAD / year
- Full-time
Own the full development lifecycle: participate from design to deployment, and test, troubleshoot, and optimize application performance

CIBC

Contact Centre Representative (Credit Counsellor, Client Account Management)

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing 

You’ll be joining CIBC’s Client Account Management Department as a Credit Counsellor, and making a real difference for our clients. You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. This is done using a combination of assessing client profiles, and asking relevant questions to understand why our clients have fallen behind on payments. You'll ensure the client is aware of the terms and conditions of their contractual obligations and offer solutions to prevent further delinquencies.

At CIBC we enable the work environment most optimal for you to thrive in your role.  Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. 

The start date for this role is January 11th 2027. Our Contact Centre is open Monday to Friday from 8:00 AM to 8:00 PM EST and Saturday from 8:00 AM to 4:00 PM EST. This is a full-time and shift-oriented role and we’d like you to be flexible between these hours, which include evenings and weekends. 

Kindly note, this position will begin on site at 20 Dundas St. W Toronto, for a minimum 60 day period. In the event you are provided the opportunity to work from home, the below requirements are mandatory for our Agent@Home  program.

CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home after an initial training and assessment period of at least 60 days. The expectation is that you must be able to attend your primary CIBC location within two hours upon request.

Agent @ Home Program Requirements 

Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions. 
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection must be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How You'll Succeed  

Client engagement – Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
Call Ownership – Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, empathetic, courteous and professional manner.
Problem solving – acts effectively by knowing how to obtain information required and uses one’s network to identify and solve for a problem or need.
Performance Metrics – you can thrive in an environment that rewards performance through regular key metrics reporting and coaching
Multitasking Efficiency - Demonstrate ability to efficiently capture accurate information across multiple systems while engaging with clients. Maintain effective communication and ensure seamless service delivery in fast-paced environment.

Who You Are  

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. 
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve. 
You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact in a metrics-driven environment
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. 
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others. 
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-20 Dundas St. W., 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Collections Management, Customer Education, Customer Service, Debt Collection Litigation, Negotiation, Recovery Services

Apply About employer

More about this job

Responsibilities

You will connect with clients to discuss repayment options and resolve outstanding debts while ensuring they understand their contractual obligations. You will also provide forward-looking financial plans and maintain accurate information across multiple systems during client interactions.

Requirements

Candidates must be able to work a shift-oriented schedule including evenings and weekends and complete an initial 60-day on-site training period in Toronto. Remote work requires a secure, quiet workspace and a wired high-speed internet connection meeting specific technical standards.

Skills

Customer service
Debt collection
Financial planning
Cash management
Credit counseling
Problem solving
Multitasking
Negotiation
Client engagement
Account management
Communication
Analytical thinking
Business operations
Recovery services
Customer education

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Contact Centre
Credit Counsellor
Client Account Management
Debt Collection
Financial Planning
Cash Management
Customer Service
Performance Metrics
Agent@Home
Banking
Repayment Options
Client Engagement
Problem Solving
Multitasking
Account Management
Financial Services
Delinquency Prevention
Relationship Management
Communication
Analytical Thinking

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