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Added 10 mins ago
WC
Pharmacy Assistant
Walmart Canada
Peterborough, ON
- Full-time
…team player. They are a key member in the delivery of superior customer…
Added 10 mins ago
WC
(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Sept-Îles, QC
- Full-time
…Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 10 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate**Full-Time 4am Availability Required****
Walmart Canada
Vaughan, ON
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 10 mins ago
WC
(CAN) Fashion Associate
Walmart Canada
Oakville, ON
- Full-time
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 10 mins ago
R&
Operations Officer II
Robertson & Company Ltd.
Toronto, ON
- Contract
Identify opportunities to improve service delivery and support process improvement initiatives.
Added 10 mins ago
KB
Project Sales Associate
Kent Building Supplies
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- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 10 mins ago
KB
Cashier
Kent Building Supplies
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- Part-time
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Added 10 mins ago
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Groupe Dynamite
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- Temporary
…Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer. You will participate in all the essential duties that…
Added 10 mins ago
C
Temporary Sales Associate
Coach
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- Part-time
…shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive…
Added 10 mins ago
FB
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- Part-time
…streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent…
Added 10 mins ago
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Added 10 mins ago
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London, ON
- Part-time
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Added 10 mins ago
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- Full-time
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2+ years of retail, branch or customer service experience
Added 10 mins ago
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- Full-time
…globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600…
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Previous restaurant, food service, retail, or customer service experience is considered an asset.
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Added 10 mins ago
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The Assistant Retail Store Manager is responsible for supporting the store leader in the day-to-day operations of their store, ensuring that the customer and employee experience is engaging…
Added 24 mins ago
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fruits and vegetables manager - retail
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Added 24 mins ago
SD
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Added 24 mins ago
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Maintain excellent customer service and checkout area
Added 24 mins ago
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Cashier Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
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…departments to ensure achievement of store objectives and excels in customer…
Added 24 mins ago
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Merchandiser, Hourly Part Time Day Greenlight Requisition
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CIBC

Customer Engagement Associate

Vancouver, BC, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you'll assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Ask thoughtful questions to understand client needs, explain relevant banking products and services, support the sale of products and services that meet their specific needs, and identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.
Problem solving - Listen, gather information, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Vancouver-University Bld

Employment Type

Regular

Weekly Hours

Skills

Banking, Business Banking, Communication, Continuous Learning, Customer Engagement, Customer Experience (CX), Customer Service, Financial Services, Leveraging Technology, Problem Solving

Apply About employer

More about this job

Responsibilities

You will act as the first line of support by answering client questions, assisting with transactions, and guiding them through digital banking options. Additionally, you will identify sales opportunities for basic banking products and specialist referrals to help clients reach their financial goals.

Requirements

The role requires a passion for client service, strong problem-solving abilities, and a high level of digital literacy. Candidates must be flexible to work banking centre hours, including evenings and weekends, and be available to work at multiple locations.

Skills

Banking
Business banking
Communication
Continuous learning
Customer engagement
Customer experience
Customer service
Financial services
Leveraging technology
Problem solving
Sales
Relationship management
Digital banking
Transaction processing

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer engagement
Financial services
Digital banking
Sales
Relationship management
Problem solving
Mobile banking
Client experience
Personal banking
Business banking
Transaction support
Referrals
Banking centre
Customer service

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