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Bilingual Customer Service Representative
TC Transcontinental
Aurora, ON
Full-time
We are currently looking for a Bilingual Customer Service Representative to join our team. In this role, you will respond to phone and email inquiries regarding store level marketing and…
Bilingual Customer Service Representative
J.D. Irving, Limited
Dieppe, NB
Full-time
Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative based in Head Office Location, Dieppe, NB.
Bilingual Customer Service Representative Remote
Teleperformance
Remote, Canada
Full-time · Remote
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Bilingual Customer Service Representative
Goldbeck Recruiting
Burnaby, BC
Full-time
…dedicated candidate to join their Care Team and provide excellent customer service, mainly over the phone and messaging platforms, while delivering a personalized customer…
Bilingual Customer Service Representative (6 months contract)
Midland Transport
Dieppe, NB
Full-time
Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative (6 months contract) based in Head Office Location, Dieppe, NB.
Bilingual Customer Service Representative (6 months contract)
J.D. Irving, Limited
Dieppe, NB
Full-time
Midland Transport is looking for a motivated individual to work as a Bilingual Customer Service Representative (6 months contract) based in Head Office Location, Dieppe, NB.
Bilingual Customer Service Representative Remote
Teleperformance
Remote, Canada
Full-time · Remote
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Bilingual Customer Care Representative
Core-Mark International
Milton, ON
Full-time
As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing…
Bilingual Customer Service Representative
Richards Packaging Inc.
QC
Full-time
As a Customer Service Representative, you will play a key role in helping Richards Packaging Inc., achieve its objectives by managing all incoming customer inquiries related to products and…
Bilingual Customer Service Representative
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
Full-time
Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
Bilingual (French & English) Customer Service Agent
The Nationwide Group
Markham, ON
50,000 to 60,000 CAD / year
Full-time
Bilingual (French & English) Customer Service Agent - Resolution Team 1
Bilingual Customer Care Representative
Vantive
Mississauga, ON
Full-time
Minimum of 2 years’ experience in customer service
Bilingual Customer Care Representative
Vantive
Mississauga, ON
Full-time
Minimum of 2 years’ experience in customer service
Bilingual Customer Service Representative
Sun Life Québec
Montreal, QC
Full-time
Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
Customer Service Representative (Bilingual French/English)
RBGlobal
Moncton, NB
Full-time
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA…
Route Service Representative - Bilingual in French and English
Cintas
Ottawa, ON
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Route Service Representative - Bilingual in French and English
Cintas
Ottawa, Ontario
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Customer Service Representative, Bilingual in Cantonese or Mandarin - 6 Month Contract
CIBC
Toronto, ON
Full-time
…(including Investors Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional…
Bilingual Customer Service Representative (CSR)
OXARO Inc.
Ottawa, ON
Full-time
1-2 years of call center experience is considered a significant asset.
Bilingual Customer Service Representative
BMO
ON
Full-time
…help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach…
Bilingual Customer Service Representative (12-month contract)
Princeton Holdings Limited
Ottawa, ON
Contract
Reporting to the Supervisor, Third-Party Administration Call Centre, the in-bound Customer Service Representative will provide service excellence by professionally answering all incoming…
Bilingual Customer Service Representative - Automotive
EDealer
Quebec, Quebec
45,000 to 50,000 CAD / year
Full-time
…Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference.…
Bilingual Representative, Credit and Customer Engagement
Fairstone Bank
Toronto, ON
Full-time
Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a…
Customer Support Representative (Hybrid - French and English Speaking)
OpenTable
Montreal, QC
As a Tier 2 Representative at OpenTable, you will serve as a key technical contact resolving complex customer issues across phone, chat, and email channels. Acting as a vital bridge between…
Customer Service Representative Creditor (Bilingual)
Canada Life
Winnipeg, MB
Full-time
We are currently hiring a Customer Service Representative to join our Creditor Underwriting Call Centre team.

CIBC

Customer Service Representative, Bilingual in Cantonese or Mandarin - 6 Month Contract

Toronto, ON, Canada

Full-time

The expected annualized base salary range for this role is $50,840- $59350.

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

Act as the first point of contact for clients via phone and online channels to assess needs and provide timely resolutions. Maintain accurate records and refer clients to appropriate service groups while ensuring a high-quality client experience.

Requirements

Candidates must be fluent in English and either Cantonese or Mandarin, and possess a degree or diploma in business. Strong interpersonal skills, computer proficiency, and the ability to work in a fast-paced environment are required.

Experience

0 to 2 years

Education

bachelor degree

Working hours

38 hours per week

Job type

Temporary
Full-time

Work arrangement

Hybrid

Skills

Customer service
Relationship building
Problem solving
Communication
Active listening
Online brokerage systems
Computer literacy
Cantonese
Mandarin
Account administration
Call center
Investments
Client engagement
Efficiency

Benefits

Paid training program
Banking benefit
Wellbeing support
Employee and family assistance programs
Social points-based recognition program

Minimum pay

$50,840

Maximum pay

$59,350

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Banking
Investor Services
Investor's Edge
Client Relations
Brokerage
Financial Services
Bilingual
Cantonese
Mandarin
Contract
Toronto
CIBC
Frontline
Relationship Management
Accountability
Teamwork
Trust

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a member of the Investor Services Inc (ISI) team, you’ll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client’s needs and provide a timely resolution. Investor Service Inc is a non-advice group, you will not be able to provide clients recommendations or advice on products or investments. You will work in a fast-paced environment where you will make a meaningful difference in our clients’ lives. The role demonstrates solid written, verbal, and interpersonal skills to refer clients to related client relations and service groups or escalate to management The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The expected start date will be October 13th, 2026

You’ll begin your frontline client service journey with an industry-leading paid training program. Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there’s a learning curve and we’re here to help. You’ll initially participate in approximately 4 weeks onsite training in downtown Toronto with a mix of in-class learning and on-the-job application - from Monday to Friday, 9:00 a.m. to 5:00 p.m. EST

A quick note on your availability – our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm. We’d like for you to be flexible between these hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

The expected annualized base salary range for this role is $50,840- $59350.

The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.

We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

How You’ll Succeed

Client engagement - Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions.
Product knowledge - Deeply understand the lSI products and Investor’s Edge platform to ensure clients receive exceptional support.
Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems.
Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.

Who You Are

You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.
You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity. You care about people, and you understand different perspectives. You listen and learn from the experience of others.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You have a degree/diploma in business; CIRE is an asset.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
You must be fluent in English and in Cantonese and /or Mandarin.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-595 Bay St., 6th

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Account Administration, Call Center, Client Service, Communication, Customer Experience (CX), Inbound Calls, Investments, Work Collaboratively

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