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information systems analyst - computer systems
Miratech
Toronto, ON
- Full-time
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 5 mins ago
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Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
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TA
Scale Room Help
The Andersons, Inc.
Rodney, ON
- Full-time
Our business spans the full value chain, which means the work we do directly supports farmers, customers, and communities every day. Whether it’s helping producers succeed, delivering…
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Advisor, Information Security Architecture
Public Sector Pension Investment Board
Montreal, QC
- Full-time
…PSP’s security architecture and risk management by assessing solutions, platforms and third parties, shaping security standards and design principles, and partnering with project teams and…
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Manager, Financial Accounting & Reporting
Roofmart
Brampton, ON · Roofmart Shared Services
- Full-time
…Enthusiastic, Driven, Outside of the Box Thinkers to help us grow our…
Added 5 mins ago
Sr Reinsurance Business & Data Analyst
SCOR
Toronto, ON
…is responsible for reinsurance operations, data management, business analysis, and operational systems support. The position ensures the accuracy and integrity of client and reinsurance…
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Human Capital Data Advisor
MNP
AB · Calgary, AB
- Full-time
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our…
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Loan Consultant
Fairstone Bank
Pembroke, ON
- Full-time
…financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy…
Added 5 mins ago
Senior Strategic Sourcing Specialist
Wawanesa Insurance
Calgary, AB · Winnipeg, MB · Toronto, ON · North York - Toronto, ON (Hybr, ON
Working Business Language: English. This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business…
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Business and Configuration Analyst, AI
CityofOttawa
Ottawa, ON
The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.
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Manager, Commercial Asset Management
Trans Mountain
Calgary, AB
…Mountain's assets through strategic leadership, customer engagement, business development, and commercial execution. The successful candidate will lead complex commercial initiatives,…
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Senior Data Engineer
Epsilon Solutions Ltd.
Mississauga, ON
- $65 to $70 CAD / hour
- Contract
…and optimizing enterprise-scale data platforms and analytical solutions that support trading, risk management, regulatory reporting, market data, and other capital markets…
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Sr. Technology Project Manager
Tundra Technical Solutions
Toronto, ON
- $97,000 to $110,000 CAD / year
- Full-time
…teams, stakeholders, and senior management to align technology solutions with business…
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Security Technician - Saskatoon Region
Convergint
Saskatoon, SK
- Full-time
…calls, carrying out Customer Support Programs and small projects…
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Semantic Model and Cube Developer at at Mississauga, ON (Hybrid)
Zodiac Solutions, Inc
Mississauga, ON
- Contract
Configure import, DirectQuery, composite, or live-connection solutions based on business and technical requirements.
Added 5 mins ago
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Machine Learning Engineer
Sapphire Stream Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Sapphire Stream Technology (SST) is a technology and engineering solutions company specializing in software development, AI and machine learning, semiconductor technologies, automotive…
Added 5 mins ago
TO
Client Services Supervisor
Town of Whitchurch-Stouffville
Whitchurch-Stouffville, ON
- Full-time
…collaborate with departments across the organization, manage business systems and customer programs, resolve complex service challenges, and help create positive experiences for residents…
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Java Fullstack Developer
Prolifics
Montreal, QC
- Contract
We are looking for an experienced Java Full Stack Developer to join our team in Montreal. The ideal candidate will have strong hands-on experience developing enterprise applications using…
Added 5 mins ago
IS
Java Architect
Iris Software Inc.
Toronto, ON
- Contract
Partner with Solution Architects and business stakeholders to translate regulatory and compliance requirements into technical solutions.
Added 5 mins ago
LM
Summer Student, Legal & Compliance (Summer Term - May - August 2027)
Liberty Mutual Canada
Toronto, ON
- $24 CAD / hour
- Contract
…We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and / or multinational risks. Liberty Mutual…
Added 5 mins ago
MH
Generation System Studies Engineer (Civil, Electrical or Mechanical Engineer)
Manitoba Hydro
Winnipeg, MB
- Full-time
Develop design criteria for new supply options through research and applying basic engineering principles to help ensure safe and cost-effective solutions that align with system needs.
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Accounting and Finance Lead
Providius
Hamilton, ON
- $75,000 to $95,000 CAD / year
- Full-time
…You will oversee the day-to-day financial operations of the business, ensuring accurate records, timely payments, reliable payroll, and compliance with applicable…
Added 5 mins ago
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Gestionnaire Junior en Distribution / Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Trois-Rivières, QC
- Full-time
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to…
Added 5 mins ago
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Business Analyst - IT III
Robertson & Company Ltd.
Waterloo, ON
- Contract
Work with Quality Engineering and business teams to develop test scenarios, support UAT and defect resolution, and validate that delivered solutions meet business outcomes
Added 5 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
Atlas Tools and Machinery is a proud,family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted…

CIBC

Customer Service Representative, Investors Edge - 6 Months Contract

Toronto, ON, Canada

The expected annualized base salary range for this role is $50,840- $59350. · Full-time

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Job details

Pay: The expected annualized base salary range for this role is $50,840- $59350.
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a member of the Investor Services Inc (ISI) team, you’ll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client’s needs and provide a timely resolution. Investor Service Inc is a non-advice group, you will not be able to provide clients recommendations or advice on products or investments. You will work in a fast-paced environment where you will make a meaningful difference in our clients’ lives. The role demonstrates solid written, verbal, and interpersonal skills to refer clients to related client relations and service groups or escalate to management The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The expected start date will be 16th November, 2026

You’ll begin your frontline client service journey with an industry-leading paid training program. Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there’s a learning curve and we’re here to help. You’ll initially participate in approximately 4 weeks onsite training in downtown Toronto with a mix of in-class learning and on-the-job application - from Monday to Friday, 9:00 a.m. to 5:00 p.m. EST

A quick note on your availability – our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm. We’d like for you to be flexible between these hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

The expected annualized base salary range for this role is $50,840- $59350.

The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.

We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

How You’ll Succeed

Client engagement - Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions.
Product knowledge - Deeply understand the lSI products and Investor’s Edge platform to ensure clients receive exceptional support.
Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems.
Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.

Who You Are

You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.
You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity. You care about people, and you understand different perspectives. You listen and learn from the experience of others.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You have a degree/diploma in business; CIRE is an asset.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-595 Bay St., 6th

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Account Administration, Call Center, Client Service, Communication, Customer Experience (CX), Inbound Calls, Investments, Work Collaboratively

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More about this job

Responsibilities

You will serve as the primary point of contact for clients via phone and online channels to assess needs and provide timely resolutions. You will also be responsible for managing client inquiries, escalating issues when necessary, and maintaining a high standard of service within a non-advice environment.

Requirements

Candidates must possess a degree or diploma in business and demonstrate strong interpersonal, communication, and problem-solving skills. You must be comfortable navigating multiple software applications and be available to work within the contact center's operating hours.

Skills

Customer service
Relationship building
Problem solving
Communication
Active listening
Accountability
Product knowledge
Efficiency
Computer savvy
Online brokerage systems
Interpersonal skills
Written communication
Verbal communication
Client engagement

Benefits

Paid training
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers recognition program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Investors Edge
Banking
Client Relations
Online Brokerage
Financial Services
Relationship Management
Contact Centre
Problem Solving
Communication Skills
Business Degree
CIRE
Data Entry
Software Navigation
Dual Monitors
Professional Development
Account Management
Client Support

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