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Added 23 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…will play a key role within the Internal Audit Department to test the effectiveness of Internal Controls and Financial Processes to support the successful execution of our internal audit…
Added 23 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root causes, and develop permanent corrective…
Added 23 mins ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root causes, and develop permanent corrective…
Added 23 mins ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Cross discipline interaction and communication including cross discipline inputs – Analysis, Electrical, Software, Mechanical, Metallurgy, Manufacturing, Validation/Test
Added 23 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
Test preparation: Creating test plans, building systems for testing -Participate in project design reviews and risk assessments and develop testing and validation strategy based on risks…
Added 38 mins ago
GO
Business Analyst
Government of Yukon
Whitehorse, YT
- Full-time
The Project Management Services unit offers a comprehensive range of services designed to assist Health and Social Services in identifying, planning, and implementing IT-enabled projects…
Added 5 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…Analyst is a technical lead responsible for system architecture, data strategy, and integration frameworks, ensuring the reliability, scalability, and security of critical business systems.…
Added 6 hours ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root causes, and develop permanent corrective…
Added 6 hours ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Cross discipline interaction and communication including cross discipline inputs – Analysis, Electrical, Software, Mechanical, Metallurgy, Manufacturing, Validation/Test
Added 6 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root causes, and develop permanent corrective…
Added 6 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…will play a key role within the Internal Audit Department to test the effectiveness of Internal Controls and Financial Processes to support the successful execution of our internal audit…
Added 6 hours ago
Dir Cyber Security Engineering
Altice USA
Toronto, ON
Oversee platform engineering for security controls: VPAM/PKI, key management/HSM, log pipelines, DDoS, WAF, remote access, and network firewalls.
Added 6 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent is also responsible for coordinating the integration of the clinical data obtained into different database platforms.
Added 6 hours ago
TD
Paid Media Strategist
Tiller Digital
Calgary, AB
- Full-time
You’ll bring a proactive mindset and strong judgment: knowing when to push, test, and optimize, and when the data says to stay the course. This role has no direct reports.
Added 7 hours ago
UO
Senior Specialist, Academic Administration
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…Shares information regarding demonstrated results with upper management. Integrates feedback into adjustments to ensure ongoing improvements. Acts as subject matter expert on methods of…
Added 7 hours ago
TC
Senior QA / System Testing Specialist
TECH4SOFT Consulting
Toronto, ON
- Full-time
Develop QA strategies, test plans, test cases, test scripts, and test data
Added 9 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness assessment for complex digital solutions and enterprise platforms.…
Added 9 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 9 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…database, and user acceptance testing, along with experience in test automation, defect management, requirements traceability, and quality reporting. The successful candidate will…
Added 9 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…integrations. The successful candidate will design, develop, integrate, test, deploy, and maintain enterprise platform capabilities across frontend, backend, API, workflow, integration, and…
Added 9 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness assessment for complex digital solutions and enterprise platforms.…
Added 9 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 9 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…integrations. The successful candidate will design, develop, integrate, test, deploy, and maintain enterprise platform capabilities across frontend, backend, API, workflow, integration, and…
Added 9 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…database, and user acceptance testing, along with experience in test automation, defect management, requirements traceability, and quality reporting. The successful candidate will…
Added 10 hours ago
IF
310T / 310J Licensed Truck & Coach Diesel Mechanic/Technician
Impact Fulfillment Services
Teeswater, ON
- Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…

CIBC

Customer Service Representative, ISI Contact Center - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a member of the Investor Services Inc (ISI) team, you’ll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client’s needs and provide a timely resolution. Investor Service Inc is a non-advice group, you will not be able to provide clients recommendations or advice on products or investments. You will work in a fast-paced environment where you will make a meaningful difference in our clients’ lives. The role demonstrates solid written, verbal, and interpersonal skills to refer clients to related client relations and service groups or escalate to management The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The expected start date will be 16th November, 2026

You’ll begin your frontline client service journey with an industry-leading paid training program. Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there’s a learning curve and we’re here to help. You’ll initially participate in approximately 4 weeks onsite training with a mix of in-class learning and on-the-job application - from Monday to Friday, 9:00 a.m. to 5:00 p.m. EST

A quick note on your availability – our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm. We’d like for you to be flexible between these hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Client engagement - Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions.
Product knowledge - Deeply understand the lSI products and Investor’s Edge platform to ensure clients receive exceptional support.
Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems.
Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.

Who You Are

You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.
You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity. You care about people, and you understand different perspectives. You listen and learn from the experience of others.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You have a degree/diploma in business; CSC is an asset.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque 1510

Employment Type

Regular

Weekly Hours

37.5

Skills

Account Administration, Call Center, Client Service, Communication, Customer Experience (CX), Inbound Calls, Investments, Work Collaboratively

Apply About employer

More about this job

Responsibilities

Act as the primary point of contact for Investor Services Inc clients to assess needs and provide timely resolutions via phone and online channels. Maintain high standards of service by effectively navigating brokerage systems and collaborating with internal teams to support client objectives.

Requirements

Candidates must be fluent in both English and French and possess a degree or diploma in business. Strong interpersonal skills, computer proficiency, and the ability to work in a fast-paced environment are essential for success in this role.

Skills

Customer service
Relationship building
Problem solving
Communication
Active listening
Product knowledge
Online brokerage systems
Computer literacy
Multitasking
Bilingualism
Accountability
Interpersonal skills
Time management
Conflict resolution

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Investor Services Inc
Investor's Edge
Banking
Client Engagement
Brokerage
Financial Services
Bilingual
Training Program
Relationship Management
Problem Solving
CSC
Business Degree
Online Brokerage
Software Navigation
Dual Monitors
Accountability
Teamwork
Trust
Professional Development

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