Director, Business Effectiveness - Capital Markets

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The goal of CIBC’s Capital Markets business is to be the premier client-focused Capital Markets based in Canada. To deliver on this, the Capital Markets arm of CIBC provides a wide range of credit, capital markets, investment banking, merchant banking and research products and services to government, institutional, corporate and retail clients in Canada and in key markets around the world. Within the Chief Administrative Office (CAO) team, reporting to the Managing Director, Business Effectiveness, the Director, Business Effectiveness will champion the management, improvement and execution of key business growth and governance processes as well as strategic initiative development and execution.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• AI Enablement – Develop and maintain a Capital Markets-wide prioritized pipeline of AI use cases including documenting requirements and benefits. Work with a cross-functional team to size and prioritize use cases for delivery. Development of materials to provide regular updates to senior executive leadership on progress with AI infrastructure and business value realization.
• Development and execution of strategic initiatives – Lead and execute on key growth initiatives to drive business growth and operational excellence for CIBC Capital Markets. Identify opportunities for growth and improvement and collaborate with internal teams ensuring alignment with organizational goals and delivering measurable outcomes.
• Governance process support – Own and evolve governance frameworks that detail processes to oversee specific changes made by Front Office teams.
• Operational excellence – Analyze and enhance internal processes to ensure efficiency, cohesion, and alignment with organizational goals. Leverage data-driven insights to recommend improvements that drive impact. Lead initiatives to streamline operations, implement best practices, and ensure the division is well-positioned to adapt to changing business needs.
• Presentation, Committee and Executive Update Support – As required, set agendas and prepare presentations and written updates for senior executive stakeholders across Capital Markets, the Chief Administrative Office and the broader enterprise related to programs under this role’s leadership. Able to take initiative on the preparation of clear, concise and compelling executive presentations.

• Creative Problem Solving – Demonstrated ability to thrive in ambiguity, understand business context quickly and connect the dots. Must be comfortable operating at a strategic level and also driving into detail as needed, and back. Continuous improvement is part of your DNA. 

Who you are

• You can demonstrate experience. 10+ years of financial services industry-related experience, specifically within Capital Markets. You can demonstrate knowledge of capital markets functions, operations, and products. You have business management, business effectiveness, and/or project management experience.
• You have a degree. In Business, Commerce, and/or equivalent field.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You are a problem solver, utilizing strong analytical skills, judgment and change implementation capabilities.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You have strong communication and interpersonal skills in order to develop, manage and leverage relationships with employees at all levels in the organization, internal and/or external business partners.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You are a self-starter, able to work independently and take ownership, with a results-oriented approach. You have the ability to multi-task and work under tight deadlines.
• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best. You have the ability to establish key processes that are not necessarily well defined, initiate design and development where no processes exist and make improvements and refinements where process efficiency and effectiveness opportunities exist.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Business Processes, Capital Markets, Concept Development, Critical Thinking, Customer Experience (CX), Customer Service, Innovation, Leadership, Long Term Planning, Project Management, Strategic Objectives