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Added 3 mins ago
C
Senior Manager, Program Development
Catalyste+
Toronto, ON
- Full-time
Reporting to the Sr. Director, International Services, the Sr. Manager will collaborate across Catalyste+ functions to maximize synergies and to ensure that Catalyste+ is strategic,…
Added 3 mins ago
YH
Facility Manager
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Full-time
Reporting to the Executive Director, the Facility Manager is responsible for the leadership, planning, administration, and operational performance of facility services, including…
Added 3 mins ago
CO
Senior Manager, Sales- Discover Payment Network
Capital One
Toronto, ON
- Full-time
Reporting into the Director, Sales, This role is responsible for accelerating acceptance growth through direct merchant acquisition within target verticals in Canada. This role focuses on…
Added 3 mins ago
CO
Director, Sales- Discover Payment Network
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Director, Sales- Discover Payment Network
Added 3 mins ago
SB
Account Manager (Mandatory Travel)
Scandinavian Building Services
Saskatoon, SK
- Full-time
Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta…
Added 12 mins ago
Sr. Infrastructure Analyst
Public Service Delivery
Winnipeg, MB
…Analyst positions within the Strategy and Professional Support Services Branch under Capital Project Planning and Delivery Division.The Senior Infrastructure Analyst leads and coordinates a…
Added 17 mins ago
AF
Senior Manager Risk, Capital Markets
ATB Financial
Calgary, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 17 mins ago
VI
Development Manager, Institutional Grants
Vector Institute
Toronto, ON
- $64,400 to $80,500 CAD / year
- Full-time
The Vector Institute is building its resource development capacity to attract new funding and to establish a structured system for securing grants. Reporting to the Director, Strategic…
Added 18 mins ago
R
Director, Fraud Agentic AI
RBC
Toronto, ON
- Full-time
Act as the business owner for the team’s portfolio, liaising with stakeholders across the development lifecycle to ensure alignment, momentum, and business value capture, and develop a deep…
Added 18 mins ago
C
Director, Product Management - Global Transaction Banking
CIBC
Toronto, ON
- Full-time
The Director, Product Management - Global Transaction Banking will drive product engagement on tokenized payments readiness and digital cash enablement, positioning CIBC to support secure,…
Added 18 mins ago
Director, India Office
Government of Alberta
AB
Executive Council works to ensure effective strategic planning and coordinated policy development and communications across government, engages Albertans and the broader global community,…
Added 18 mins ago
Director, Community Partnerships
Government of Alberta
AB
Experience in policy and program development, with a strong understanding of how approved policy direction is translated into programs, services, and community‑based initiatives.
Added 27 mins ago
Senior Advisor, Unclaimed Decedent Services & Data Analytics
Manitoba Justice
Winnipeg, MB
The Senior Advisor, Unclaimed Decedent Services and Data Analytics provides strategic leadership, oversight, and expert advice for Manitoba’s unclaimed decedent services program, including…
Added 34 mins ago
T&
Director, Risk Management - Nuclear Projects
Turner & Townsend
Toronto, ON
- Full-time
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Added 48 mins ago
TP
Senior Engineer, Roads and Bridges
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, Airside & Infrastructure Engineering (AIE) you will be responsible for safeguarding a large inventory of civil assets, including groundside pavements,…
Added 48 mins ago
EF
Business Development Manager
Everclean Facility Services
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
We are a trusted name in professional janitorial and facility services across the GTA and beyond. As we grow, we're looking for a Business Development Manager who brings the grit, hustle,…
Added 48 mins ago
SC
Manager, Infrastructure Operations
Sheridan College
Oakville, ON
- Full-time
Reporting to the Director of Technology Infrastructure & Cloud Services, the Manager, Infrastructure Operations, plays a critical role in directing staff in the planning, development and…
Added 49 mins ago
Global product Marketing Manager
PayByPhone
Vancouver, BC
Conduct thorough market research to support the positioning and messaging of our products as well as providing insight to the product teams for future product development
Added 1 hour ago
FC
Senior Manager, Tax
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management…
Added 1 hour ago
DC
Health Promoter - African, Caribbean, and Black (ACB) population
Durham Community Health Centre
Oshawa, ON
- Full-time
Help reduce barriers to good health by advocating for affordable, equitable and obtainable services and the development of healthy public policies
Added 1 hour ago
Director, Client Risk Management, Business Risk Management (English/Spanish)- International Banking
Scotiabank
Toronto, ON
…assessment and control of AML/ATF risks across clients, products, services and…
Added 1 hour ago
DC
Health Promoter - African, Caribbean, and Black (ACB) population
Durham Community Health Centre
Oshawa, ON
- Full-time
7. Help reduce barriers to good health by advocating for affordable, equitable and obtainable services and the development of healthy public policies.
Added 1 hour ago
FO
Senior Director, Enterprise Technology Services
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Reporting to the Chief Operating Officer, the Senior Director, Enterprise Technology Services provides enterprise leadership for FCM's technology strategy, digital platforms, cybersecurity,…
Added 1 hour ago
LU
Equity, Diversity, Inclusion and Impact Research Advisor , Office of Research and Innovation Services
Laurentian University/Université Laurentienne
Sudbury, ON
- Full-time
Reporting to the Director, Research Security and Institutional Programs, the Equity, Diversity, Inclusion and Impact Research Advisor provides guidance to support the implementation of the…
Added 1 hour ago
ML
Sr. Hospitality Director
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Now, if you were to come on board as our Sr. Hospitality Director we’d ask you to do the following for us:

CIBC

Director, Chapter Lead, Mass Affluent

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

The Mass Affluent team is focused on building meaningful client relationships through data-informed decisions, scalable capabilities, and strategic growth. As a Director, Chapter Lead, you'll shape the strategy that drives Mass Affluent client acquisition, relationship deepening, and scale. You'll advise senior leaders on complex decisions, investment choices, and trade-offs that influence business direction and client outcomes. You'll develop and advance analytical, experimentation, optimization, and decision capabilities that create measurable value. You'll establish a clear approach to measurement, value realization, and technical quality, while building strong partnerships across business, product, advice, engineering, data, finance, and risk. You'll also strengthen the Decision Science community by developing technical talent and creating an environment where strong practitioners can grow and thrive.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

Strategic leadership - Lead data and Decision Science initiatives that support Mass Affluent business outcomes and help identify high-value opportunities to acquire, deepen, and scale client relationships.

Business and technical translation - Connect technical possibilities to business strategy, client needs, advisor realities, and risk considerations to guide sound, practical decisions.

Capability building - Design and strengthen scalable decision systems, analytical approaches, and technical capabilities that continue creating value beyond a single initiative.

Influence and execution - Influence consequential decisions through evidence, clarity, and sound judgement while establishing accountability for adoption, value realization, and sustained performance.

Cross-functional partnership - Build strong coalitions across teams and functions to align priorities, remove barriers, and deliver meaningful outcomes without relying solely on formal authority.

Talent development - Attract, develop, and retain exceptional technical and analytical talent while fostering an environment where people can challenge assumptions, test ideas, and share evidence openly.

Who You Are

You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.

You can demonstrate experience in decision science, experimentation, machine learning, optimization, analytics strategy, and cross-functional leadership. It’s an asset if you have experience in financial services, client growth strategy, or building enterprise-scale decision capabilities.

Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditions

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Analytics, Business Intelligence (BI), Business Strategies, Client Base, Customer Experience (CX), Data Analytics, Data Science, Decision Making, Innovation, Innovative Leadership, Judgement, Leadership, Relationship Management

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More about this job

Responsibilities

Lead Mass Affluent data and Decision Science strategy to drive client acquisition, relationship deepening, and scalable business growth, advising senior leaders on complex decisions and investments. Build analytical and decision capabilities, establish measurement and value realization practices, partner across functions, and develop technical talent.

Requirements

The role calls for experience in decision science, experimentation, machine learning, optimization, analytics strategy, and cross-functional leadership, along with demonstrated ability to set team goals, coach employees, interpret complex data, and influence decisions. Financial services, client growth strategy, and enterprise-scale decision capabilities are assets; no education requirement is specified.

Skills

Analytical Thinking
Analytics
Business Intelligence
Business Strategy
Client Growth
Customer Experience
Data Analytics
Data Science
Decision Science
Decision-Making
Experimentation
Machine Learning
Optimization
Leadership
Relationship Management
Cross-Functional Collaboration

Benefits

Competitive Salary
Incentive Pay
Banking Benefits
Benefits Program
Defined Benefit Pension Plan
Employee Share Purchase Plan
Vacation
Wellbeing Support
Recognition Program
Paid Personal Development Day

Visa sponsorship

Not detected in the job text

Keywords

Mass Affluent
Decision Science
Data Science
Data Analytics
Analytics Strategy
Experimentation
Machine Learning
Optimization
Decision Systems
Business Intelligence
Client Acquisition
Relationship Deepening
Client Growth Strategy
Value Realization
Measurement
Technical Quality
Financial Services
Risk Management
Cross-Functional Leadership
Talent Development
Strategic Leadership
Business Strategy
Client Experience
Data-Informed Decisions

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