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Added 51 mins ago
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Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
Exceptional communication and stakeholder-management skills, with the ability to represent the team's needs to senior leadership and cross-functional partners.
Added 1 hour ago
A
Creative Director (eCommerce)
AlgaeCal
Remote, Canada
- Full-time
- Remote
The confidence to influence senior stakeholders. You can walk into a room with leadership, present a bold idea, explain the thinking behind it, answer tough questions, and get people…
Added 1 hour ago
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Calgary, AB · Waterloo, ON
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications…
Added 1 hour ago
SI
Content Lead, Social
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
…are, who's in front of the camera, etc. This is a hands-on senior role. You'll finesse the strategy and then go make the…
Added 2 hours ago
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Deals - Deal Valuation - Senior Associate
PwC
Toronto, ON
- Full-time
As a Valuations Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 2 hours ago
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Manager, Machine Learning Engineering - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Agent Factory is where Workday’s next chapter gets built. We’re forming small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and…
Added 2 hours ago
O
Client Cash Management Associate
OANDA
Toronto, ON
- Full-time
…correct Client account for the correct amount. Additionally, each Senior Client Cash Management Associate is responsible for working collaboratively with Client Experience, Onboarding and…
Added 2 hours ago
Directeur Mondial, Analyses et perspectives
Michelin
Montreal, QC · MQC - MONTREAL OFFICE
Added 3 hours ago
AI
Contrôleur/Controller
AutoCanada Inc.
Laval, QC
- Full-time
Added 3 hours ago
AI
Contrôleur/Controller
AutoCanada Inc.
Montreal, QC
- Full-time
Added 3 hours ago
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Senior Manager Print Category
HP
Mississauga, ON
- Full-time
Manages activities of individual contributors and/or managers and directs the overall category management operations to achieve business objectives set by the senior management.
Added 3 hours ago
GM
Senior DevOps Software Quality Automation Tools Engineer
General Motors
Markham, ON
- Full-time
As a Senior Software Quality Automation Developer, you will Lead the design and development of internal platforms, tools and automation frameworks that support engineering teams across the…
Added 3 hours ago
SE
Quality Control Inspector/Tester
Schneider Electric
AB · Edmonton, Alberta
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 3 hours ago
RB
Project Administrator
RDH Building Science
Burnaby, BC
- Full-time
Coordinate project activities with guidance from Project Managers and senior team members, helping keep schedules, deliverables, and project requirements on track.
Added 3 hours ago
Senior Machine Learning Programmer
Epic Games
Montreal, QC
Added 4 hours ago
C
Senior SAP/BDC BW Consultant
CGI
Toronto, ON
- Full-time
The Senior BW Consultant will lead SAP BW strategy, architecture, implementation, and transformation initiatives for clients, ensuring business requirements are delivered efficiently and…
Added 4 hours ago
LM
Senior Accountant
LifeSavvy Media
Montreal, QC
- Full-time
Added 4 hours ago
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Lead Full Stack Developer, Vice President
Citi
Mississauga, ON
- Full-time
The Lead Full Stack Developer will join Client Technology - a business-focused engineering division within Services Markets Banking (SMB) - where you will design and deliver…
Added 4 hours ago
H
Senior Project Manager, Power Generation
HDR
Calgary, AB
- Full-time
As a Senior Project Manager, you will be joining a highly capable, multi-discipline global team that supports power and energy projects within the industrial, IPP, developer, and utility…
Added 4 hours ago
ES
Senior ServiceNow Architect
EPAM Systems
Canada
- Full-time
ServiceNow Certified Master Architect (CMA) or Certified Application Developer (CAD)
Added 4 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 4 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 4 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 4 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 4 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…

CIBC

Director, Chapter Lead, Mass Affluent

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Mass Affluent team is focused on building meaningful client relationships through data-informed decisions, scalable capabilities, and strategic growth. As a Director, Chapter Lead, you'll shape the strategy that drives Mass Affluent client acquisition, relationship deepening, and scale. You'll advise senior leaders on complex decisions, investment choices, and trade-offs that influence business direction and client outcomes. You'll develop and advance analytical, experimentation, optimization, and decision capabilities that create measurable value. You'll establish a clear approach to measurement, value realization, and technical quality, while building strong partnerships across business, product, advice, engineering, data, finance, and risk. You'll also strengthen the Decision Science community by developing technical talent and creating an environment where strong practitioners can grow and thrive.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Strategic leadership - Lead data and Decision Science initiatives that support Mass Affluent business outcomes and help identify high-value opportunities to acquire, deepen, and scale client relationships.

Business and technical translation - Connect technical possibilities to business strategy, client needs, advisor realities, and risk considerations to guide sound, practical decisions.

Capability building - Design and strengthen scalable decision systems, analytical approaches, and technical capabilities that continue creating value beyond a single initiative.

Influence and execution - Influence consequential decisions through evidence, clarity, and sound judgement while establishing accountability for adoption, value realization, and sustained performance.

Cross-functional partnership - Build strong coalitions across teams and functions to align priorities, remove barriers, and deliver meaningful outcomes without relying solely on formal authority.

Talent development - Attract, develop, and retain exceptional technical and analytical talent while fostering an environment where people can challenge assumptions, test ideas, and share evidence openly.

Who you are

You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.

You can demonstrate experience in decision science, experimentation, machine learning, optimization, analytics strategy, and cross-functional leadership. It’s an asset if you have experience in financial services, client growth strategy, or building enterprise-scale decision capabilities.

Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Analytics, Business Intelligence (BI), Business Strategies, Client Base, Customer Experience (CX), Data Analytics, Data Science, Decision Making, Innovation, Innovative Leadership, Judgement, Leadership, Relationship Management

Apply About employer

More about this job

Responsibilities

The Director, Chapter Lead will shape the strategy for Mass Affluent client acquisition, relationship deepening, and scale through data-informed decisions. They will also lead and develop technical talent within the Decision Science community while fostering cross-functional partnerships across the organization.

Requirements

The ideal candidate has extensive experience in decision science, machine learning, and analytics strategy with a proven ability to lead cross-functional teams. They must demonstrate strong leadership skills, the ability to translate technical insights into business strategy, and a commitment to fostering an inclusive, high-performing environment.

Skills

Strategic leadership
Decision science
Data analytics
Machine learning
Optimization
Analytics strategy
Cross-functional leadership
Client growth strategy
Relationship management
Business translation
Technical talent development
Analytical thinking
Business intelligence
Project management
Financial services
Communication

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Decision Science
Machine Learning
Optimization
Analytics Strategy
Data-informed decisions
Client acquisition
Relationship management
Financial services
Strategic leadership
Cross-functional partnership
Talent development
Business strategy
Technical quality
Value realization
Experimentation
Enterprise-scale
Banking
Client growth
Performance management
Data analytics
Business intelligence
Leadership
Accountability
Trust
Teamwork
Hybrid work
Strategic growth
Analytical capabilities
Decision systems
Client outcomes

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