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Added 20 mins ago
OA
Automotive Sales Consultant/Selection Specialist
O'Regan's Automotive Group
Dartmouth, NS
- Full-time
Keep in touch with customers, fostering loyalty and generating repeat business.
Added 36 mins ago
N
Senior Business Analyst - Broker Dealer
Nasdaq
Toronto, ON
- Full-time
As a Senior Specialist Business Analyst reporting to Product Manager (Broker Dealer), you’ll play a critical role in translating complex regulatory requirements into clear functional…
Added 36 mins ago
D
Senior Advisor, Legal and regulatory compliance
Desjardins
Levis, QC
- Full-time
…behaviours comply with the organization’s standards. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of…
Added 36 mins ago
C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
Our Sales & Advice Capability Development team helps Banking Centre teams and leaders build the skills, confidence, and consistency needed to deliver strong advice-based sales experiences.…
Added 36 mins ago
B
Mortgage Specialist
BMO
Vaughan, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 50 mins ago
F
Labour Relations Specialist
FlatironDragados
AB · Edmonton, AB
- Full-time
FlatironDragados Canada is seeking a Labor Relations Specialist to support workforce and labor relations activities on a large-scale industrial construction project in Edmonton, Alberta.…
Added 1 hour ago
A
Business Development Specialist
Alto
Saskatoon, SK
- Full-time
Role Description The Business Development Specialist is a full-time, on-site role based in Saskatoon, SK. This role focuses on identifying and pursuing new business opportunities, including…
Added 1 hour ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 1 hour ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 1 hour ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 hours ago
PT
Customer Solutions Specialist (aka Parts Expert)
Parts Town Canada
Toronto, ON
- Full-time
The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part…
Added 4 hours ago
FC
Labour Relations Specialist
Flatiron Construction Corp
Edmonton, AB
- Other
…positive working relationships with local union representatives, business agents, and workforce partners.• Assist with administration and interpretation of Collective Bargaining Agreements…
Added 4 hours ago
C
Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
…assist with developing customer presentations or similar new business development…
Added 4 hours ago
Client Care Specialist
Property Law Firm CB LLP
Calgary, AB
If your title right now is Customer Experience Specialist, Customer Support Specialist, Customer Operations Specialist, Onboarding Specialist or Inbound Sales Development Representative,…
Added 5 hours ago
E
Brand, Marketing and Communications (BMC) - Specialist - Service Lines (3 months contract)
EY
Toronto, ON
- Contract
Business development and growth mindset, with exceptional work ethic
Added 5 hours ago
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IT Generalist
NET LIP
Vaughan, ON
- Full-time
Opportunities for professional development within a technical and innovative environment
Added 7 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Contribute to practice growth through business development, networking, proposal development, and identification of new service opportunities.
Added 7 hours ago
BT
Controller
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 8 hours ago
EG
Environmental Risk Assessment Specialist
Egis Group
Hamilton, ON
- $95,000 to $130,000 CAD / year
- Full-time
Contribute to development and implementation of risk assessment strategy with other team members to grow the business; and
Added 9 hours ago
M
RQ11859 - Systems Testing/QA Specialist - Intermediate
Maarut
Toronto, ON
- Contract
The Quality Assurance Specialist is responsible for the
Added 9 hours ago
M
RQ11856 - Training Specialist - Senior
Maarut
Toronto, ON
- Contract
in the development, design and delivery of training material for both
Added 10 hours ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
…means serving as a predictive modelling and data valorisation specialist. This position allows you to have a positive impact on the client experience and decision-making thanks to your…
Added 12 hours ago
GS
Sales And Marketing Specialist
Go Sales
Mississauga, ON
- Full-time
…Sales emphasizes collaboration and works to cultivate future business leaders through hands-on sales experience. Team members join a dedicated group of professionals who are committed to…
Added 13 hours ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 CAD / year
- Full-time
…just use our product, but see it as an essential part of their business success. You’ll be the bridge between our customers and our product team, translating feedback into features and…
Added 14 hours ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…

CIBC

Director, Chapter Lead, Sales & Advice Capability Development

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Our Sales & Advice Capability Development team helps Banking Centre teams and leaders build the skills, confidence, and consistency needed to deliver strong advice-based sales experiences. As the Chapter Lead, Sales & Advice Capability Development, you'll lead the design, and evolution of modern in-role capability development across Banking Centre roles, including leaders. You'll support your team to translate business priorities into practical learning and performance strategies that strengthen client advice based conversations, sales effectiveness, coaching capability, and adoption of tools, processes, and business routines. You'll oversee the team that will develop role-based learning journeys that support progression from foundational capability to mastery, using reinforcement, practice, role play, simulation, and real-world application. In CIBC's agile operating model, you'll also lead and develop a Chapter of specialists, reinforce craft excellence, and contribute directly to squad delivery through your deep expertise in sales training, advice capability, and frontline performance development.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Capability strategy and design - Set the framework and design principles for in-role sales and advice capability development across Banking Centre roles and leaders, ensuring solutions are practical, scalable, and aligned to business priorities.
Learning and performance enablement - Build modern learning experiences that improve advice-based sales performance, advice quality, client interactions, and execution discipline, while accelerating time to proficiency and progression to mastery.
Practice and reinforcement - Integrate learning with ongoing practice, reinforcement, role play, simulation, and business-led application to strengthen in-role performance and long-term capability growth.
Leader enablement and adoption - Strengthen leader capability to coach sales and advice behaviors effectively, while enabling adoption of tools, systems, workflows, compliance requirements, and business routines.
Partnership and delivery - Partner with Human Resources Learning & Development and other stakeholders to create continuity from onboarding through in-role mastery, and contribute specialist expertise to priority squad initiatives.
Chapter leadership - Lead and develop a high-performing Chapter of sales and advice capability specialists, supporting growth, craft excellence, and strong delivery in a collaborative, matrixed environment.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams and can balance people leadership with hands-on delivery.
You have demonstrated experience in sales training, learning and development, capability development, frontline performance, sales enablement, and retail banking capability. It’s an asset if you bring experience in regulated financial services, agile operating models, and business transformation initiatives.
You give meaning to data. You enjoy investigating complex problems and turning business priorities into practical capability solutions. You use insight and judgment to improve frontline sales, advice, service, and coaching outcomes.
Your influence makes a difference. You know that relationships and networks are essential to success. You bring strong stakeholder management, communication, and facilitation skills, and can work effectively across complex, matrixed environments.
You put our clients first. You engage with purpose to find the right solutions. You build capability that improves both client outcomes and business performance through stronger advice-based interactions.
You have relevant experience. You bring 5-7 years of experience in sales, sales training, learning and development, capability development, frontline performance, sales enablement, retail banking capability, or a related field, as well as a minimum of 3 years of direct and/or indirect people leadership experience.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Coaching, Collaboration, Communication, Continuous Improvement, Domain Knowledge, Employee Experience, Influencing Skills, People Leadership, Performance Management (PM), Prioritization, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building

Apply About employer

More about this job

Responsibilities

The Chapter Lead will design and evolve modern in-role capability development strategies for Banking Centre roles and leaders. They will also lead a team of specialists to translate business priorities into practical learning journeys that improve sales effectiveness and coaching quality.

Requirements

Candidates must have 5-7 years of experience in sales training, capability development, or retail banking, along with at least 3 years of people leadership experience. Strong stakeholder management, communication skills, and the ability to work in a matrixed, agile environment are essential.

Skills

Sales training
Capability development
People leadership
Performance management
Coaching
Stakeholder management
Strategic design
Retail banking
Agile methodology
Communication
Facilitation
Data analysis
Business transformation
Learning and development
Sales enablement
Frontline performance

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Sales & Advice Capability Development
Banking Centre
Agile operating model
Learning journeys
Performance strategies
Coaching capability
Role-based learning
Business routines
Stakeholder management
Matrixed environment
Frontline performance
Sales enablement
Regulated financial services
Business transformation
Data analysis
Leadership
Capability framework
Instructional design
Client outcomes
Execution discipline
Onboarding
Craft excellence
Simulation
Role play
Reinforcement
Performance enablement
Strategic design
Retail banking
Professional development
Banking

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