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Added 1 hour ago
MC
Senior Versa Network Engineer
MatchBox Consulting Group
Vancouver, BC
- Contract
MatchBox Consulting Group is currently seeking several Senior Versa Network Consultants for 3-6 month contracts with a client of ours located in Ontario
Added 1 hour ago
PV
Small Animal Veterinarian - Medical Director
P3 Veterinary Partners
Orangeville, ON
- Full-time
Westend Veterinary Hospital in Orangeville is expanding and looking for a Medical Director! If you’re searching for a fun-loving team, a welcoming environment, and the opportunity to…
Added 1 hour ago
GO
Radiology Technologist
Government of Nunavut Recruitment
Cambridge Bay, NU
- Full-time
Reporting to the Director, Kitikmeot Regional Health Centre, the Radiology Technologist provides the service of the Radiography program with adherence to the Code of Ethics and the…
Added 1 hour ago
C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
…practical learning and performance strategies that strengthen client advice based conversations, sales effectiveness, coaching capability, and adoption of tools, processes, and business…
Added 2 hours ago
GO
Manager - Community Nursing
Government of Yukon
Whitehorse, YT
- Full-time
…the provision of rural and remote, primary and public health services throughout Yukon, including 24/7 emergency…
Added 2 hours ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Director, Emergency Response & Compliance, the Manager, Fire Prevention and Preparedness will support the advancement of a proactive fire safety culture at TCHC. The…
Added 2 hours ago
RI
Director of Conference Services and Events
Renard International Hospitality Search Consultants
ON · Ontario, Canada
- Full-time
Our client, a beautiful property in Niagara Falls, requires the services of an outstanding Director of Conference Services and Events for their very well-known luxury property.
Added 2 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Added 2 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Added 5 hours ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB · CA AB Calgary
- Full-time
…offerings, you will sell to buying groups such as CIO, VP, Director of Facilities/Security, Procurement, and…
Added 5 hours ago
CF
Senior Manager, MFS
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
…evaluation and reporting of key initiatives as directed by Associate Director, Resilience and Engagement, Policy and Program Development. They will oversee activities aimed to support…
Added 6 hours ago
AB
Junior Designer
Ali Budd Interiors
Toronto, ON
- Full-time
…providing a holistic approach to interior design, offering services including space planning, construction documentation, project coordination, custom furniture, millwork, lighting and…
Added 6 hours ago
CM
2026-062 - PFT Program Manager, Regional Multidisciplinary Teams
Canadian Mental Health Association HPE
Prince Edward, ON · Quinte West, ON
- Full-time
…delivering integrated community-based mental health and addictions services across Hastings and Prince Edward Counties. The position is accountable for ensuring high-quality,…
Added 8 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 11 hours ago
NB
Private Banker
National Bank of Canada
Moncton, NB
- Full-time
…experience managing a portfolio, and your knowledge of banking services, you have a direct impact on the client, employee, and user experience, as well as on profitability and client…
Added 15 hours ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Reporting to the Director of Federal Sector, the person in this role provides senior-level customer success and account leadership for complex, high-value Department of National Defence…
Added 15 hours ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad…
Added 20 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 20 hours ago
NB
Product Owner
National Bank of Canada
Montreal, QC
- Full-time
As a Director, Product Owner within the New Products & Activities team at National Bank of Canada, you will play a key role in driving strategic transformation initiatives across our…
Added 1 day ago
LH
Kinesiologist
Lifemark Health Group
Victoria, BC · Greater Victoria Metropolitan Area
- $20.15 to $29.56 CAD / hour
- Full-time
…to participate in other work streams such as FCEs, Community services and Veterans Rehabilitation…
Added 1 day ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Vancouver, BC
- $43 to $52 CAD / hour
- Full-time
…professionals. You'll have the opportunity to work with a diverse client population across WorkSafeBC, ICBC, LTD, and private programs while collaborating with experienced clinicians in…
Added 1 day ago
LH
Occupational Therapist
Lifemark Health Group
Langley (District), BC · Langley, BC
- $40 to $60 CAD / hour
- Full-time
…participate in other work streams such as CAEs, FCEs, Community OT services and Veterans Rehabilitation…
Added 1 day ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
Coordinate maintenance schedule and assignments with Maintenance Services Supervisor
Added 1 day ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 1 day ago
GC
Director of Customer Success
GRC Concierge
Ottawa, ON
- Full-time
As we continue to scale, we're looking for a Director of Client Experience & Success to lead the way our clients experience GRC Concierge.

CIBC

Director, Chapter Lead, Sales & Advice Capability Development

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Our Sales & Advice Capability Development team helps Banking Centre teams and leaders build the skills, confidence, and consistency needed to deliver strong advice-based sales experiences. As the Chapter Lead, Sales & Advice Capability Development, you'll lead the design, and evolution of modern in-role capability development across Banking Centre roles, including leaders. You'll support your team to translate business priorities into practical learning and performance strategies that strengthen client advice based conversations, sales effectiveness, coaching capability, and adoption of tools, processes, and business routines. You'll oversee the team that will develop role-based learning journeys that support progression from foundational capability to mastery, using reinforcement, practice, role play, simulation, and real-world application. In CIBC's agile operating model, you'll also lead and develop a Chapter of specialists, reinforce craft excellence, and contribute directly to squad delivery through your deep expertise in sales training, advice capability, and frontline performance development.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Capability strategy and design - Set the framework and design principles for in-role sales and advice capability development across Banking Centre roles and leaders, ensuring solutions are practical, scalable, and aligned to business priorities.
Learning and performance enablement - Build modern learning experiences that improve advice-based sales performance, advice quality, client interactions, and execution discipline, while accelerating time to proficiency and progression to mastery.
Practice and reinforcement - Integrate learning with ongoing practice, reinforcement, role play, simulation, and business-led application to strengthen in-role performance and long-term capability growth.
Leader enablement and adoption - Strengthen leader capability to coach sales and advice behaviors effectively, while enabling adoption of tools, systems, workflows, compliance requirements, and business routines.
Partnership and delivery - Partner with Human Resources Learning & Development and other stakeholders to create continuity from onboarding through in-role mastery, and contribute specialist expertise to priority squad initiatives.
Chapter leadership - Lead and develop a high-performing Chapter of sales and advice capability specialists, supporting growth, craft excellence, and strong delivery in a collaborative, matrixed environment.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams and can balance people leadership with hands-on delivery.
You have demonstrated experience in sales training, learning and development, capability development, frontline performance, sales enablement, and retail banking capability. It’s an asset if you bring experience in regulated financial services, agile operating models, and business transformation initiatives.
You give meaning to data. You enjoy investigating complex problems and turning business priorities into practical capability solutions. You use insight and judgment to improve frontline sales, advice, service, and coaching outcomes.
Your influence makes a difference. You know that relationships and networks are essential to success. You bring strong stakeholder management, communication, and facilitation skills, and can work effectively across complex, matrixed environments.
You put our clients first. You engage with purpose to find the right solutions. You build capability that improves both client outcomes and business performance through stronger advice-based interactions.
You have relevant experience. You bring 5-7 years of experience in sales, sales training, learning and development, capability development, frontline performance, sales enablement, retail banking capability, or a related field, as well as a minimum of 3 years of direct and/or indirect people leadership experience.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Coaching, Collaboration, Communication, Continuous Improvement, Domain Knowledge, Employee Experience, Influencing Skills, People Leadership, Performance Management (PM), Prioritization, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building

Apply About employer

More about this job

Responsibilities

The Chapter Lead will design and evolve modern in-role capability development strategies for Banking Centre roles and leaders. They will also lead a team of specialists to translate business priorities into practical learning journeys that improve sales effectiveness and coaching quality.

Requirements

Candidates must have 5-7 years of experience in sales training, capability development, or retail banking, along with at least 3 years of people leadership experience. Strong stakeholder management, communication skills, and the ability to work in a matrixed, agile environment are essential.

Skills

Sales training
Capability development
People leadership
Performance management
Coaching
Stakeholder management
Strategic design
Retail banking
Agile methodology
Communication
Facilitation
Data analysis
Business transformation
Learning and development
Sales enablement
Frontline performance

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Sales & Advice Capability Development
Banking Centre
Agile operating model
Learning journeys
Performance strategies
Coaching capability
Role-based learning
Business routines
Stakeholder management
Matrixed environment
Frontline performance
Sales enablement
Regulated financial services
Business transformation
Data analysis
Leadership
Capability framework
Instructional design
Client outcomes
Execution discipline
Onboarding
Craft excellence
Simulation
Role play
Reinforcement
Performance enablement
Strategic design
Retail banking
Professional development
Banking

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