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Added 11 mins ago
C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
Our Sales & Advice Capability Development team helps Banking Centre teams and leaders build the skills, confidence, and consistency needed to deliver strong advice-based sales experiences.…
Added 25 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 25 mins ago
M
Director, US Reinsurance Operations
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Director, US Reinsurance Operations is accountable for the management of Reinsurance Operations strategy, development and execution of plans to meet the business needs for the…
Added 55 mins ago
GO
Manager - Community Nursing
Government of Yukon
Whitehorse, YT
- Full-time
Community Nursing Branch is responsible for the delivery of primary, emergency and public health care through health centres situated across the Yukon.
Added 55 mins ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Director, Emergency Response & Compliance, the Manager, Fire Prevention and Preparedness will support the advancement of a proactive fire safety culture at TCHC. The…
Added 2 hours ago
WT
Senior Project Manager - Project Delivery
Waterfront Toronto
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
Waterfront Toronto is seeking a Senior Project Manager, Project Delivery, responsible for the day-to-day oversight of these projects, including providing leadership, direction and…
Added 2 hours ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
AB · Alberta, Canada
- $100,000 to $150,000 CAD / year
- Full-time
The Division is entering an exciting phase of modernization, building toward proactive, well-planned, and data-informed service delivery. You will have the opportunity to shape clear asset…
Added 3 hours ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB · CA AB Calgary
- Full-time
The Service Account Executive generates new Customer Support Program service agreements (CSPs) through the acquisition of new accounts and growth of net new service agreements in existing…
Added 4 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Develop, implement, monitor, and evaluate departmental policies, procedures, workflows, and service delivery models to support operational excellence and evidence-based practice.
Added 5 hours ago
CM
2026-062 - PFT Program Manager, Regional Multidisciplinary Teams
Canadian Mental Health Association HPE
Prince Edward, ON · Quinte West, ON
- Full-time
Reporting to the Director, Clinical Strategy and Operations, the Program Manager leads multidisciplinary teams comprised of mental health, addictions, concurrent disorders, housing,…
Added 6 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 7 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Lead engagement teams, manage project budgets, and ensure timely delivery of high-quality client service.
Added 8 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 12 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 13 hours ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that…
Added 13 hours ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Demonstrated ability to serve as a trusted advisor to senior and executive‑level stakeholders, translating complex GIS and location intelligence use cases into actionable strategies that…
Added 14 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Develop, implement, monitor, and evaluate departmental policies, procedures, workflows, and service delivery models to support operational excellence and evidence-based practice.
Added 18 hours ago
AR
Hospitality Manager
Atria Retirement Canada
Winnipeg, MB
- $51,000 to $58,650 CAD / year
- Full-time
Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
Added 18 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 19 hours ago
NB
Product Owner
National Bank of Canada
Montreal, QC
- Full-time
As a Director, Product Owner within the New Products & Activities team at National Bank of Canada, you will play a pivotal role in shaping and delivering strategic initiatives that drive…
Added 19 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Lead engagement teams, manage project budgets, and ensure timely delivery of high-quality client service.
Added 19 hours ago
NB
Product Owner
National Bank of Canada
Montreal, QC
- Full-time
As a Director, Product Owner within the New Products & Activities team at National Bank of Canada, you will play a key role in driving strategic transformation initiatives across our…
Added 19 hours ago
EC
GIS Developer
Esri Canada
Toronto, ON
- Full-time
Responsible for estimating development effort and contributing to delivery planning and execution within an agile development environment.
Added 23 hours ago
LH
Kinesiologist
Lifemark Health Group
Victoria, BC · Greater Victoria Metropolitan Area
- $20.15 to $29.56 CAD / hour
- Full-time
Are you a passionate Kinesiologist dedicated to enhancing the health and well-being of Canadians? At Lifemark, your work makes a real difference, expanding access to care and creating…
Added 23 hours ago
LH
Occupational Therapist
Lifemark Health Group
Langley (District), BC · Langley, BC
- $40 to $60 CAD / hour
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.

CIBC

Director, Chapter Lead, Sales & Advice Capability Development

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Our Sales & Advice Capability Development team helps Banking Centre teams and leaders build the skills, confidence, and consistency needed to deliver strong advice-based sales experiences. As the Chapter Lead, Sales & Advice Capability Development, you'll lead the design, and evolution of modern in-role capability development across Banking Centre roles, including leaders. You'll support your team to translate business priorities into practical learning and performance strategies that strengthen client advice based conversations, sales effectiveness, coaching capability, and adoption of tools, processes, and business routines. You'll oversee the team that will develop role-based learning journeys that support progression from foundational capability to mastery, using reinforcement, practice, role play, simulation, and real-world application. In CIBC's agile operating model, you'll also lead and develop a Chapter of specialists, reinforce craft excellence, and contribute directly to squad delivery through your deep expertise in sales training, advice capability, and frontline performance development.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Capability strategy and design - Set the framework and design principles for in-role sales and advice capability development across Banking Centre roles and leaders, ensuring solutions are practical, scalable, and aligned to business priorities.
Learning and performance enablement - Build modern learning experiences that improve advice-based sales performance, advice quality, client interactions, and execution discipline, while accelerating time to proficiency and progression to mastery.
Practice and reinforcement - Integrate learning with ongoing practice, reinforcement, role play, simulation, and business-led application to strengthen in-role performance and long-term capability growth.
Leader enablement and adoption - Strengthen leader capability to coach sales and advice behaviors effectively, while enabling adoption of tools, systems, workflows, compliance requirements, and business routines.
Partnership and delivery - Partner with Human Resources Learning & Development and other stakeholders to create continuity from onboarding through in-role mastery, and contribute specialist expertise to priority squad initiatives.
Chapter leadership - Lead and develop a high-performing Chapter of sales and advice capability specialists, supporting growth, craft excellence, and strong delivery in a collaborative, matrixed environment.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams and can balance people leadership with hands-on delivery.
You have demonstrated experience in sales training, learning and development, capability development, frontline performance, sales enablement, and retail banking capability. It’s an asset if you bring experience in regulated financial services, agile operating models, and business transformation initiatives.
You give meaning to data. You enjoy investigating complex problems and turning business priorities into practical capability solutions. You use insight and judgment to improve frontline sales, advice, service, and coaching outcomes.
Your influence makes a difference. You know that relationships and networks are essential to success. You bring strong stakeholder management, communication, and facilitation skills, and can work effectively across complex, matrixed environments.
You put our clients first. You engage with purpose to find the right solutions. You build capability that improves both client outcomes and business performance through stronger advice-based interactions.
You have relevant experience. You bring 5-7 years of experience in sales, sales training, learning and development, capability development, frontline performance, sales enablement, retail banking capability, or a related field, as well as a minimum of 3 years of direct and/or indirect people leadership experience.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Coaching, Collaboration, Communication, Continuous Improvement, Domain Knowledge, Employee Experience, Influencing Skills, People Leadership, Performance Management (PM), Prioritization, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building

Apply About employer

More about this job

Responsibilities

The Chapter Lead will design and evolve modern in-role capability development strategies for Banking Centre roles and leaders. They will also lead a team of specialists to translate business priorities into practical learning journeys that improve sales effectiveness and coaching quality.

Requirements

Candidates must have 5-7 years of experience in sales training, capability development, or retail banking, along with at least 3 years of people leadership experience. Strong stakeholder management, communication skills, and the ability to work in a matrixed, agile environment are essential.

Skills

Sales training
Capability development
People leadership
Performance management
Coaching
Stakeholder management
Strategic design
Retail banking
Agile methodology
Communication
Facilitation
Data analysis
Business transformation
Learning and development
Sales enablement
Frontline performance

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Sales & Advice Capability Development
Banking Centre
Agile operating model
Learning journeys
Performance strategies
Coaching capability
Role-based learning
Business routines
Stakeholder management
Matrixed environment
Frontline performance
Sales enablement
Regulated financial services
Business transformation
Data analysis
Leadership
Capability framework
Instructional design
Client outcomes
Execution discipline
Onboarding
Craft excellence
Simulation
Role play
Reinforcement
Performance enablement
Strategic design
Retail banking
Professional development
Banking

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