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Added 1 hour ago
C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
…Lead, Sales & Advice Capability Development, you'll lead the design, and evolution of modern in-role capability development across Banking Centre roles, including leaders. You'll support…
Added 11 hours ago
ND
Intermediate Interior Designer
NICHE DECOR
Newmarket, ON
- Full-time
Niche Decor is a full service interior design studio with a 10,000 sq ft designer showroom in Newmarket, Ontario. For more than 30 years, we have created approachable, timeless homes…
Added 1 day ago
LH
Kinesiologist
Lifemark Health Group
Victoria, BC · Greater Victoria Metropolitan Area
- $20.15 to $29.56 CAD / hour
- Full-time
…Canadians through movement. While physiotherapy remains a core service, Kinesiology is integral in promoting our clients’ healing and improving recovery time. We believe when you move…
Added 1 day ago
LH
KIN-Kinesiologist
Lifemark Health Group
Cranbrook, BC
- $23 to $27 CAD / hour
- Full-time
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Added 2 days ago
Développeur.se de logiciels sénior.e - applications dorsales / Senior Software Developer - Backend
Electronic Arts
Vancouver, BC
Experience owning large systems and features from design to deployment, including live service support
Added 2 days ago
ES
Advanced DevOps Engineer - EA Sports Technology
EA SPORTS
Vancouver, BC
- Full-time
A DevOps Engineer will design solutions from the ground up, troubleshoot issues at both the network and Linux operating system levels, and collaborate effectively across multiple teams with…
Added 2 days ago
FA
Leasing Team Lead, Ottawa
Forum Asset Management
Ottawa, ON
- Full-time
…At our core, we believe that housing is more than a place to live; it's a foundation for academic success, personal growth, and meaningful…
Added 2 days ago
FA
Leasing Team Lead, Oshawa
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
Reports to: Director of Leasing, working day to day with the site General Managers
Added 2 days ago
FA
Leasing Team Lead, Waterloo
Forum Asset Management
Waterloo, ON
- Full-time
…At our core, we believe that housing is more than a place to live; it's a foundation for academic success, personal growth, and meaningful…
Added 2 days ago
EL
Advisor, Analytical Chemistry
Eli Lilly and Company
Toronto, ON
- Full-time
…discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. The Radiopharmaceuticals (RLT) Chemistry, Manufacturing & Controls (CM&C) group…
Added 2 days ago
SL
Director, AI Engineering
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 2 days ago
Data Systems Officer
Durham College
Oshawa, ON
…horticulture, social and community services, and media, art and…
Added 2 days ago
Advanced DevOps Engineer - EA Sports Technology
Electronic Arts
Vancouver, BC
A DevOps Engineer will design solutions from the ground up, troubleshoot issues at both the network and Linux operating system levels, and collaborate effectively across multiple teams with…
Added 2 days ago
Advanced DevOps Engineer - EA Sports Tech
Electronic Arts
Vancouver, BC
A DevOps Engineer will design solutions from the ground up, troubleshoot issues at both the network and Linux operating system levels, and collaborate effectively across multiple teams with…
Added 2 days ago
MC
Corporate Communications Specialist
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $59,800 to $85,000 CAD / year
- Full-time
Reporting to the Director, Corporate Communications, the Corporate Communications Specialist helps design and continuously improve Meridian's digital employee communications experience,…
Added 2 days ago
NY
Director Occupational Health Safety and Wellness, FT (J1126-0126)
North York General Hospital
Toronto, ON
- Full-time
Director, Occupational Health, Safety & Wellness The occupational health, safety and wellness department leads and integrates health promotion, disease and injury prevention to support a…
Added 2 days ago
C
Analyst, Business Transformation (11 Months Fixed Term Contract/Secondment)
CIBC
Toronto, ON
- Full-time
Reporting to the Director, Client Services & Data Management (CSDM) - Business Transformation, you will be responsible for executing on Capital Markets client data analysis, business…
Added 2 days ago
CM
Software Development Lifecycle & DevOps Director
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Toronto, ON
- Full-time
…reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with…
Added 2 days ago
F
Senior Creative
Fanatics
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Work with the design, motion and production teams and external partners to bring ideas to life.
Added 2 days ago
CM
Application Solution and Design Director
CIBC Mellon
Toronto, ON
- Full-time
…reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with…
Added 2 days ago
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Director - Developer Relations
NBCUniversal
Montreal, QC
- Full-time
…Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television…
Added 2 days ago
C
Consultant, Control Insights & Reporting
CIBC
Toronto, ON
- Full-time
As the Consultant, Control Insights & Reporting, you will report to the Senior Director, Control Insights & Reporting, and support the extraction/manipulation/analysis of operational risk…
Added 3 days ago
PT
Director, Product Engineering
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AB · Edmonton, AB
- Full-time
Close to production and the field. Engineers spend time on the floor with assemblers, technicians and service, and bring build problems and field failures back into the design.
Added 3 days ago
PH
Manager, Business Function Products, BC Health Workday
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- Temporary
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 3 days ago
LC
Senior Manager Category Analytics - Fresh
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CIBC

Director, Chapter Lead, Sales & Advice Capability Development

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Our Sales & Advice Capability Development team helps Banking Centre teams and leaders build the skills, confidence, and consistency needed to deliver strong advice-based sales experiences. As the Chapter Lead, Sales & Advice Capability Development, you'll lead the design, and evolution of modern in-role capability development across Banking Centre roles, including leaders. You'll support your team to translate business priorities into practical learning and performance strategies that strengthen client advice based conversations, sales effectiveness, coaching capability, and adoption of tools, processes, and business routines. You'll oversee the team that will develop role-based learning journeys that support progression from foundational capability to mastery, using reinforcement, practice, role play, simulation, and real-world application. In CIBC's agile operating model, you'll also lead and develop a Chapter of specialists, reinforce craft excellence, and contribute directly to squad delivery through your deep expertise in sales training, advice capability, and frontline performance development.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Capability strategy and design - Set the framework and design principles for in-role sales and advice capability development across Banking Centre roles and leaders, ensuring solutions are practical, scalable, and aligned to business priorities.
Learning and performance enablement - Build modern learning experiences that improve advice-based sales performance, advice quality, client interactions, and execution discipline, while accelerating time to proficiency and progression to mastery.
Practice and reinforcement - Integrate learning with ongoing practice, reinforcement, role play, simulation, and business-led application to strengthen in-role performance and long-term capability growth.
Leader enablement and adoption - Strengthen leader capability to coach sales and advice behaviors effectively, while enabling adoption of tools, systems, workflows, compliance requirements, and business routines.
Partnership and delivery - Partner with Human Resources Learning & Development and other stakeholders to create continuity from onboarding through in-role mastery, and contribute specialist expertise to priority squad initiatives.
Chapter leadership - Lead and develop a high-performing Chapter of sales and advice capability specialists, supporting growth, craft excellence, and strong delivery in a collaborative, matrixed environment.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams and can balance people leadership with hands-on delivery.
You have demonstrated experience in sales training, learning and development, capability development, frontline performance, sales enablement, and retail banking capability. It’s an asset if you bring experience in regulated financial services, agile operating models, and business transformation initiatives.
You give meaning to data. You enjoy investigating complex problems and turning business priorities into practical capability solutions. You use insight and judgment to improve frontline sales, advice, service, and coaching outcomes.
Your influence makes a difference. You know that relationships and networks are essential to success. You bring strong stakeholder management, communication, and facilitation skills, and can work effectively across complex, matrixed environments.
You put our clients first. You engage with purpose to find the right solutions. You build capability that improves both client outcomes and business performance through stronger advice-based interactions.
You have relevant experience. You bring 5-7 years of experience in sales, sales training, learning and development, capability development, frontline performance, sales enablement, retail banking capability, or a related field, as well as a minimum of 3 years of direct and/or indirect people leadership experience.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Coaching, Collaboration, Communication, Continuous Improvement, Domain Knowledge, Employee Experience, Influencing Skills, People Leadership, Performance Management (PM), Prioritization, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building

Apply About employer

More about this job

Responsibilities

The Chapter Lead will design and evolve modern in-role capability development strategies for Banking Centre roles and leaders. They will also lead a team of specialists to translate business priorities into practical learning journeys that improve sales effectiveness and coaching quality.

Requirements

Candidates must have 5-7 years of experience in sales training, capability development, or retail banking, along with at least 3 years of people leadership experience. Strong stakeholder management, communication skills, and the ability to work in a matrixed, agile environment are essential.

Skills

Sales training
Capability development
People leadership
Performance management
Coaching
Stakeholder management
Strategic design
Retail banking
Agile methodology
Communication
Facilitation
Data analysis
Business transformation
Learning and development
Sales enablement
Frontline performance

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Sales & Advice Capability Development
Banking Centre
Agile operating model
Learning journeys
Performance strategies
Coaching capability
Role-based learning
Business routines
Stakeholder management
Matrixed environment
Frontline performance
Sales enablement
Regulated financial services
Business transformation
Data analysis
Leadership
Capability framework
Instructional design
Client outcomes
Execution discipline
Onboarding
Craft excellence
Simulation
Role play
Reinforcement
Performance enablement
Strategic design
Retail banking
Professional development
Banking

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