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Added 1 min ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Human Resources processes and programs. The ideal candidate is people-focused, highly organized, solution-oriented, and passionate about creating a positive employee…
Added 1 min ago
C
Solutions Designer
Cisco
Toronto, ON
- Full-time
…required for AI-driven transformation. This includes connecting people, processes, data, and things through networks that form an essential foundation for an AI-powered…
Added 1 min ago
C
Solutions Designer
Cisco
Mississauga, ON
- Full-time
…required for AI-driven transformation. This includes connecting people, processes, data, and things through networks that form an essential foundation for an AI-powered…
Added 1 min ago
ZG
Content Creator, Social & Digital
Zeno Group Canada
Toronto, ON
- Full-time
…of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S.…
Added 1 min ago
MC
Program Manager
MatchBox Consulting Group
Calgary, AB
- Contract
Partner with project sponsors, business leaders, project managers and other program managers to define scope, deliverables, resources, work plans, budgets and timelines.
Added 16 mins ago
W
Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and…
Added 16 mins ago
M
Director, Operational Resilience
Medavie
Toronto, ON · ON · NB · NS · PE · NL · MBC ON Local Office Etobicoke
- Full-time
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences…
Added 16 mins ago
C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
…roles, including leaders. You'll support your team to translate business priorities into practical learning and performance strategies that strengthen client advice based conversations,…
Added 31 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 31 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 46 mins ago
A
Project Leader, R&D QA Operations
Apotex
Toronto, ON · North York, ON
- $83,958 to $139,930 CAD / year
…affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health…
Added 46 mins ago
A
Supervisor, Production
Apotex
Richmond Hill, ON
- $83,958 to $139,930 CAD / year
…affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health…
Added 1 hour ago
B&
Retail Brand Experience Supervisor-MAYFAIR SHOPPING CENTRE
Bath & Body Works
Victoria, BC
- $23.25 CAD / hour
- Full-time
…personal care brand - you become part of Gingham Nation, where people are at the center of everything we…
Added 1 hour ago
B&
Retail Assistant Manager (Assistant Brand Experience Leader)-MAYFAIR SHOPPING CENTRE
Bath & Body Works
Victoria, BC
- $22.75 to $28.55 CAD / hour
- Full-time
…personal care brand - you become part of Gingham Nation, where people are at the center of everything we…
Added 1 hour ago
B&
Retail Brand Experience Supervisor-SHERWAY GARDENS
Bath & Body Works
Toronto, ON · Etobicoke, ON
- $22.95 CAD / hour
- Full-time
…personal care brand - you become part of Gingham Nation, where people are at the center of everything we…
Added 1 hour ago
R-
Director, Strategic Insights
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
We believe great people do their best work alongside other great people. Here, you’ll have a voice, be challenged to grow and be part of a team driven by curiosity, bold thinking and…
Added 2 hours ago
WT
Director Project Delivery
Waterfront Toronto
Toronto, ON
- $125,000 to $145,000 CAD / year
- Full-time
…transforming the waterfront for the use and enjoyment of the people of Toronto, Ontario and Canada, to foster economic growth and to redefine how the city, province and country are…
Added 2 hours ago
DC
Environmental Student
Dillon Consulting Limited
Fredericton, NB
- Other
…driver for the continual and progressive advancement of our business performance. In our culture, people are empowered to reflect and question current practices and seek forward looking…
Added 3 hours ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
Partner with Finance, Payroll, Accounting, Operations, and IT teams to support organizational initiatives.
Added 4 hours ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
Partner with Finance, Payroll, Accounting, Operations, and IT teams to support organizational initiatives
Added 4 hours ago
A
Bilingual Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
…exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company…
Added 4 hours ago
R(
Director, Strategic Insights
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
We believe great people do their best work alongside other great people. Here, you’ll have a voice, be challenged to grow and be part of a team driven by curiosity, bold thinking and…
Added 4 hours ago
C
Manager, Engineering
Cvent
Fredericton, NB
- Full-time
…destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the…
Added 4 hours ago
C
Scrum Master II
Cvent
Fredericton, NB
- Full-time
…destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the…
Added 4 hours ago
C
Product Manager
Cvent
Fredericton, NB · Virtual, UNAVAILABLE
- Full-time
…destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the…

CIBC

Director, Chapter Lead, Sales & Advice Capability Development

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Our Sales & Advice Capability Development team helps Banking Centre teams and leaders build the skills, confidence, and consistency needed to deliver strong advice-based sales experiences. As the Chapter Lead, Sales & Advice Capability Development, you'll lead the design, and evolution of modern in-role capability development across Banking Centre roles, including leaders. You'll support your team to translate business priorities into practical learning and performance strategies that strengthen client advice based conversations, sales effectiveness, coaching capability, and adoption of tools, processes, and business routines. You'll oversee the team that will develop role-based learning journeys that support progression from foundational capability to mastery, using reinforcement, practice, role play, simulation, and real-world application. In CIBC's agile operating model, you'll also lead and develop a Chapter of specialists, reinforce craft excellence, and contribute directly to squad delivery through your deep expertise in sales training, advice capability, and frontline performance development.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Capability strategy and design - Set the framework and design principles for in-role sales and advice capability development across Banking Centre roles and leaders, ensuring solutions are practical, scalable, and aligned to business priorities.
Learning and performance enablement - Build modern learning experiences that improve advice-based sales performance, advice quality, client interactions, and execution discipline, while accelerating time to proficiency and progression to mastery.
Practice and reinforcement - Integrate learning with ongoing practice, reinforcement, role play, simulation, and business-led application to strengthen in-role performance and long-term capability growth.
Leader enablement and adoption - Strengthen leader capability to coach sales and advice behaviors effectively, while enabling adoption of tools, systems, workflows, compliance requirements, and business routines.
Partnership and delivery - Partner with Human Resources Learning & Development and other stakeholders to create continuity from onboarding through in-role mastery, and contribute specialist expertise to priority squad initiatives.
Chapter leadership - Lead and develop a high-performing Chapter of sales and advice capability specialists, supporting growth, craft excellence, and strong delivery in a collaborative, matrixed environment.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams and can balance people leadership with hands-on delivery.
You have demonstrated experience in sales training, learning and development, capability development, frontline performance, sales enablement, and retail banking capability. It’s an asset if you bring experience in regulated financial services, agile operating models, and business transformation initiatives.
You give meaning to data. You enjoy investigating complex problems and turning business priorities into practical capability solutions. You use insight and judgment to improve frontline sales, advice, service, and coaching outcomes.
Your influence makes a difference. You know that relationships and networks are essential to success. You bring strong stakeholder management, communication, and facilitation skills, and can work effectively across complex, matrixed environments.
You put our clients first. You engage with purpose to find the right solutions. You build capability that improves both client outcomes and business performance through stronger advice-based interactions.
You have relevant experience. You bring 5-7 years of experience in sales, sales training, learning and development, capability development, frontline performance, sales enablement, retail banking capability, or a related field, as well as a minimum of 3 years of direct and/or indirect people leadership experience.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Coaching, Collaboration, Communication, Continuous Improvement, Domain Knowledge, Employee Experience, Influencing Skills, People Leadership, Performance Management (PM), Prioritization, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building

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More about this job

Responsibilities

The Chapter Lead will design and evolve modern in-role capability development strategies for Banking Centre roles and leaders. They will also lead a team of specialists to translate business priorities into practical learning journeys that improve sales effectiveness and coaching quality.

Requirements

Candidates must have 5-7 years of experience in sales training, capability development, or retail banking, along with at least 3 years of people leadership experience. Strong stakeholder management, communication skills, and the ability to work in a matrixed, agile environment are essential.

Skills

Sales training
Capability development
People leadership
Performance management
Coaching
Stakeholder management
Strategic design
Retail banking
Agile methodology
Communication
Facilitation
Data analysis
Business transformation
Learning and development
Sales enablement
Frontline performance

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Sales & Advice Capability Development
Banking Centre
Agile operating model
Learning journeys
Performance strategies
Coaching capability
Role-based learning
Business routines
Stakeholder management
Matrixed environment
Frontline performance
Sales enablement
Regulated financial services
Business transformation
Data analysis
Leadership
Capability framework
Instructional design
Client outcomes
Execution discipline
Onboarding
Craft excellence
Simulation
Role play
Reinforcement
Performance enablement
Strategic design
Retail banking
Professional development
Banking

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