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Added 10 mins ago
PC
Practice Lead, Natural Sciences & Forestry
PRI Consultants
Calgary, AB
- Full-time
…quality management, discipline capability, staffing, and people development. Commercial sector leaders own client relationships, pursuits, and business growth. This structure means our…
Added 11 mins ago
S
Customer Success Manager
SAS
Canada
- Other
Minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
Added 40 mins ago
E
Lifecycle Marketing Specialist
ecobee
Toronto, ON
- Full-time
…heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some of North America and UK's leading professionals. Our colleagues are proud to…
Added 40 mins ago
U
Sales Manager, Field Sales
UNFI
Richmond, BC
- $90,200 to $142,200 CAD / year
- Full-time
Responsible for the planning, development, and implementation of effective Company sales and marketing programs for the assigned Sales Area.
Added 1 hour ago
Sales Director, Channel & Category
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
We are seeking a dynamic Sales Lead to join our Holistic Health Canada team, reporting to the Head of Canada for the business. In this role, you will be responsible for driving profitable…
Added 1 hour ago
EC
General Accountant
Envy Consulting Group
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
…its Mississauga operations. Our client has built a successful business with operations across Canada and the United States, combining the stability of an established organization with the…
Added 2 hours ago
JC
Life Safety Systems Representative
Johnson Controls
Winnipeg, MB · CAN MB Winnipeg Century Street
- Full-time
Extensive Training with Best-in-Industry Resources
Added 3 hours ago
DS
Territory Manager
DGI Supply
Mississauga, ON
- Full-time
Work closely with suppliers to secure mutual business through joint sales calls
Added 3 hours ago
Associate VP
DEPT®
Toronto, ON
…access into solutions that will help elevate their brand and business in the face of ever evolving consumer, category, technology, and marketing dynamics. CPs drive organic growth through…
Added 11 hours ago
C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
Our Sales & Advice Capability Development team helps Banking Centre teams and leaders build the skills, confidence, and consistency needed to deliver strong advice-based sales experiences.…
Added 16 hours ago
T
Major Account & Marketplace Manager
tentree
Vancouver, BC
- Full-time
5+ Years of Proven Sales Success in Major Account Sales, Wholesale Account Management, or Business Development within lifestyle apparel, outdoor, or consumer goods
Added 17 hours ago
NI
Account Manager
Network Innovations
Calgary, AB
- Full-time
…you excel at translating complex technical capabilities into business ROI and want full ownership of your earning potential, we want you on our…
Added 19 hours ago
MC
Commercial Analyst
Meridian Credit Union
St. Catharines, ON
- $52,000 to $75,000 CAD / year
- Full-time
Post-secondary education or related job training, with detailed knowledge of financial accounting and lending principles (Bachelor of Commerce, Business, Finance & Accounting, or other…
Added 21 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application…
Added 21 hours ago
HE
Retail Sales Assistant
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $43,000 to $46,000 CAD / year
- Full-time
Transferable Skills: Practical experience in sales, marketing, communication, and business development.
Added 21 hours ago
HE
Customer Engagement Executive
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $43,000 to $46,000 CAD / year
- Full-time
Career Development: Cross-training in marketing, sales, customer engagement, and business development.
Added 21 hours ago
HE
Graduate Management Trainee
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
An interest in sales, marketing, leadership, and business development.
Added 1 day ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application…
Added 1 day ago
Application Engineering, Intermediate
Lakeside Controls
Mississauga, ON
A structured training and development program and opportunities for continuous learning
Added 1 day ago
MH
Business Development Specialist
MERE HR & Consulting
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
This role offers a remote work arrangement with the expectation of attending weekly in-person sales meetings. The position also involves regular travel within the assigned territory to meet…
Added 1 day ago
HE
Marketing Intern
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $40,000 to $43,000 CAD / year
- Full-time
Cross-Training: Explore different areas of marketing and business development.
Added 1 day ago
HE
Graduate Management Trainee
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $44,000 to $46,000 CAD / year
- Full-time
An interest in sales, marketing, leadership, and business development.
Added 1 day ago
HE
Retail Sales Assistant
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $44,000 to $46,000 CAD / year
- Full-time
Transferable Skills: Practical experience in sales, marketing, communication, and business development.
Added 1 day ago
HE
Customer Engagement Executive
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $43,000 to $45,000 CAD / year
- Full-time
Career Development: Cross-training in marketing, sales, customer engagement, and business development.
Added 1 day ago
O
Commercial Relationship Coordinator
Optum
Richmond, BC
- Full-time
…flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. We offer…

CIBC

Director, Chapter Lead, Sales & Advice Capability Development

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Our Sales & Advice Capability Development team helps Banking Centre teams and leaders build the skills, confidence, and consistency needed to deliver strong advice-based sales experiences. As the Chapter Lead, Sales & Advice Capability Development, you'll lead the design, and evolution of modern in-role capability development across Banking Centre roles, including leaders. You'll support your team to translate business priorities into practical learning and performance strategies that strengthen client advice based conversations, sales effectiveness, coaching capability, and adoption of tools, processes, and business routines. You'll oversee the team that will develop role-based learning journeys that support progression from foundational capability to mastery, using reinforcement, practice, role play, simulation, and real-world application. In CIBC's agile operating model, you'll also lead and develop a Chapter of specialists, reinforce craft excellence, and contribute directly to squad delivery through your deep expertise in sales training, advice capability, and frontline performance development.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Capability strategy and design - Set the framework and design principles for in-role sales and advice capability development across Banking Centre roles and leaders, ensuring solutions are practical, scalable, and aligned to business priorities.
Learning and performance enablement - Build modern learning experiences that improve advice-based sales performance, advice quality, client interactions, and execution discipline, while accelerating time to proficiency and progression to mastery.
Practice and reinforcement - Integrate learning with ongoing practice, reinforcement, role play, simulation, and business-led application to strengthen in-role performance and long-term capability growth.
Leader enablement and adoption - Strengthen leader capability to coach sales and advice behaviors effectively, while enabling adoption of tools, systems, workflows, compliance requirements, and business routines.
Partnership and delivery - Partner with Human Resources Learning & Development and other stakeholders to create continuity from onboarding through in-role mastery, and contribute specialist expertise to priority squad initiatives.
Chapter leadership - Lead and develop a high-performing Chapter of sales and advice capability specialists, supporting growth, craft excellence, and strong delivery in a collaborative, matrixed environment.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams and can balance people leadership with hands-on delivery.
You have demonstrated experience in sales training, learning and development, capability development, frontline performance, sales enablement, and retail banking capability. It’s an asset if you bring experience in regulated financial services, agile operating models, and business transformation initiatives.
You give meaning to data. You enjoy investigating complex problems and turning business priorities into practical capability solutions. You use insight and judgment to improve frontline sales, advice, service, and coaching outcomes.
Your influence makes a difference. You know that relationships and networks are essential to success. You bring strong stakeholder management, communication, and facilitation skills, and can work effectively across complex, matrixed environments.
You put our clients first. You engage with purpose to find the right solutions. You build capability that improves both client outcomes and business performance through stronger advice-based interactions.
You have relevant experience. You bring 5-7 years of experience in sales, sales training, learning and development, capability development, frontline performance, sales enablement, retail banking capability, or a related field, as well as a minimum of 3 years of direct and/or indirect people leadership experience.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Coaching, Collaboration, Communication, Continuous Improvement, Domain Knowledge, Employee Experience, Influencing Skills, People Leadership, Performance Management (PM), Prioritization, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building

Apply About employer

More about this job

Responsibilities

The Chapter Lead will design and evolve modern in-role capability development strategies for Banking Centre roles and leaders. They will also lead a team of specialists to translate business priorities into practical learning journeys that improve sales effectiveness and coaching quality.

Requirements

Candidates must have 5-7 years of experience in sales training, capability development, or retail banking, along with at least 3 years of people leadership experience. Strong stakeholder management, communication skills, and the ability to work in a matrixed, agile environment are essential.

Skills

Sales training
Capability development
People leadership
Performance management
Coaching
Stakeholder management
Strategic design
Retail banking
Agile methodology
Communication
Facilitation
Data analysis
Business transformation
Learning and development
Sales enablement
Frontline performance

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Sales & Advice Capability Development
Banking Centre
Agile operating model
Learning journeys
Performance strategies
Coaching capability
Role-based learning
Business routines
Stakeholder management
Matrixed environment
Frontline performance
Sales enablement
Regulated financial services
Business transformation
Data analysis
Leadership
Capability framework
Instructional design
Client outcomes
Execution discipline
Onboarding
Craft excellence
Simulation
Role play
Reinforcement
Performance enablement
Strategic design
Retail banking
Professional development
Banking

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