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Added 2 mins ago
T
SAP Supply Chain Domain Architect
Talan
Toronto, ON · Montreal, Québec
- $170,000 to $200,000 CAD / year
- Full-time
…built on advanced models, and an applied research, experimental development, and innovation…
Added 2 mins ago
T
SAP Finance Domain Architect
Talan
Toronto, ON · Montreal, Québec
- $170,000 to $200,000 CAD / year
- Full-time
…finance processes and plays a central role in developing new business opportunities. Up to 50% of the role is dedicated to presales activities, including opportunity qualification,…
Added 18 mins ago
CB
National Account Manager
Canadian Bar Association
Ottawa, ON
- Full-time
Working closely with Membership, Marketing, and Business Development teams and CBA Branches, the National Account Manager plays a critical role in retaining and expanding national accounts,…
Added 18 mins ago
RH
Marketing Manager
Robert Half
Calgary, AB
- Full-time
Our client is a well-established organization operating in the global trade and logistics industry. As the business continues to grow, they are seeking a strategic and hands-on Marketing…
Added 18 mins ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
We’re seeking a relationship-oriented Client Service Associate to join our Toronto office. The successful candidate will work closely with senior team members to support client service,…
Added 18 mins ago
RW
Account Executive - AEC
Rand Worldwide
Winnipeg, MB
- $85,000 to $95,000 CAD / year
- Full-time
…objective will be to build strong customer relationships, identify business opportunities, and deliver value-driven solutions tailored to the needs of architects, engineers and construction…
Added 18 mins ago
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Salesforce Technical Architect
Jobgether
Canada
- Full-time
Solution architecture and technical design: Translate business and functional requirements into comprehensive technical designs and scalable Salesforce architectures that address complex…
Added 33 mins ago
CH
Program Lead, Ottawa – Eastern Ontario
Canada Homestay Network
Ottawa, ON
- Full-time
…programs, driving team accountability, leading projects, managing client partnerships, and shaping the overall program and business…
Added 33 mins ago
TA
Vice President, People and Culture
Thorek/Scott and Partners
Toronto, ON
- Full-time
…shaping and executing talent initiatives that supports the business objectives, culture, and long-term growth. Working closely with business leaders across the organization, this individual…
Added 47 mins ago
R
Financing Specialist
RBC
Langley (District), BC · Vancouver, BC
- Full-time
…and compliance support you will contribute to an exceptional client experience by providing superior business, financial and credit advice. Your contribution to the Client’s Relationship…
Added 47 mins ago
T
Customer Experience Associate
TD
Burnaby, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 47 mins ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 47 mins ago
T
Associate, Private Wealth
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 47 mins ago
T
Personal Banking Associate Trainee
TD
St. Albert, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 47 mins ago
T
Customer Experience Associate
TD
Duncan, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 47 mins ago
C
Director, Client Onboarding & Service - Bilingual
CIBC
Montreal, QC
- Full-time
Business Partnership - Partner closely with sales, relationship management, and internal stakeholders to provide onboarding and implementation insights, support client solutions, and…
Added 48 mins ago
TI
Director of Paid Media
The Influence Agency
Toronto, ON
- Full-time
The Influence Agency is a full-service digital marketing agency that specializes in SEO, Paid Media, Web Design & Development, Influencer Marketing, Social Media Management, Content…
Added 1 hour ago
S
Team Lead, Sales - Hazardous & Industrial Waste Management
SECURE
AB · Clairmont, AB
- Other
Provide coaching, mentorship, and day-to-day leadership to the sales team. Foster team development and alignment with business objectives
Added 1 hour ago
A
Représentant(e) des ventes, nouvelles affaires - Marché intermédiaire/Mid-Market Account Executive - New Business
ADP
Montreal, QC
- Full-time
Added 1 hour ago
B
Data Integrity Lead
BGIS
Toronto, ON
- Full-time
…consistently applied across the account. The role operates as a client‑facing governance and assurance function, providing independent data quality oversight while enabling automation and…
Added 1 hour ago
GC
Senior Consultant (Nationwide Position)
GEI Consultants, Inc.
Markham, ON
- Full-time
Successful Seller-Doer with strong client relationships and business development capability.
Added 1 hour ago
WI
Senior Estimator
WSP in Canada
Toronto, ON
- Full-time
Lead the development and refinement of estimating models that strengthen cost certainty and informed decision-making across complex projects.
Added 1 hour ago
WI
Senior Estimator
WSP in Canada
Mississauga, ON
- Full-time
Lead the development and refinement of estimating models that strengthen cost certainty and informed decision-making across complex projects.
Added 1 hour ago
MP
Director, AI Governance and Enablement
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $125,000 to $145,000 CAD / year
- Full-time
Advise business teams on AI opportunities, use cases, tool selection, and implementation.
Added 1 hour ago
IF
Senior Education Strategist
iA Financial Group
Calgary, AB
- Full-time
…strategies that strengthen the member experience while supporting client retention, business development and broader business…

CIBC

Director, Client Onboarding & Service - Bilingual

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Client Onboarding & Service team supports Commercial Banking clients by delivering a seamless, professional, and integrated end-to-end onboarding and service experience. As Director, Client Onboarding & Service, you'll lead a high-performing team responsible for overseeing onboarding execution, managing escalations, and helping ensure a consistent and positive client experience across Canada. You'll work closely with internal partners to strengthen processes, support the delivery of client solutions, and improve coordination across teams. You'll also help drive operational excellence by balancing service, risk management, and business priorities while identifying opportunities to enhance the client experience. Through your leadership, coaching, and strategic direction, you'll build team capability and support our goal of delivering exceptional client relationships.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Leadership- Lead and coach a high-performing Client Onboarding & Service team to deliver a seamless, professional, and integrated end-to-end experience for Commercial Banking clients. Create an inclusive environment focused on accountability, accuracy, consistency, and strong employee engagement.·
Client Experience - Act as a senior point of contact for client and team escalations, ensuring issues are resolved promptly and professionally. Help ensure client expectations and service targets are consistently met through responsive support and a strong focus on relationship management.
Business Partnership - Partner closely with sales, relationship management, and internal stakeholders to provide onboarding and implementation insights, support client solutions, and improve coordination across teams. Contribute expertise that helps strengthen the overall client experience and identify opportunities to deepen client relationships.
Operational Excellence - Oversee onboarding and service activities to ensure processes are executed effectively, accurately, and in alignment with risk management and business standards. Identify opportunities to improve workflows, support straight-through processing, and enhance overall team effectiveness.
Strategic Improvement - Use trends, feedback, and root cause analysis to identify opportunities for process improvement and service enhancement. Partner across the business to implement changes that improve onboarding quality, efficiency, and consistency.·
People Development - Build team and individual capability through coaching, development planning, and clear performance expectations. Provide timely feedback, recognize contributions, and support employees in developing the skills needed to succeed now and over time.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have experience leading diverse teams and creating an inclusive, high-performing work environment.·
You have relevant experience You bring significant experience in client onboarding, client service, relationship management, and/or operational leadership within financial services. Experience supporting Commercial Banking clients and cash management, treasury, or related commercial banking solutions is strongly preferred.·
You know that details matter. You have a strong understanding of procedures, controls, and risk management concepts, and you use sound judgment to ensure quality, accuracy, and compliance in a complex environment.·
You put our clients first. You have well-developed client and relationship management skills and know how to build trust through meaningful interactions. You engage with purpose to find the right solutions and deliver a strong client experience.
Your influence makes a difference. You build strong partnerships across teams and use your expertise to drive collaboration, improve processes, and support successful client outcomes.
You can demonstrate experience in Microsoft Office, including Excel and PowerPoint. It’s an asset if you have experience with onboarding, treasury, cash management, or related client servicing platforms and processes.
You have a degree/diploma in Business, Finance, Accounting, or a related field. It's an asset if you have a Master of Business Administration (MBA) or a relevant financial designation.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best..
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque, 3rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Building Partnerships, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director will lead a high-performing team to deliver seamless onboarding and service experiences for Commercial Banking clients. They are responsible for managing escalations, driving operational excellence, and fostering strong internal partnerships to improve service consistency.

Requirements

Candidates must have significant experience in client onboarding, service, or operational leadership within the financial services sector. A degree in Business, Finance, or Accounting is required, along with fluency in both French and English.

Skills

Leadership
Client onboarding
Client service
Relationship management
Operational leadership
Risk management
Coaching
Strategic planning
Commercial banking
Cash management
Treasury
Process improvement
Communication
Microsoft Office
Excel
PowerPoint

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Client Onboarding
Client Service
Relationship Management
Operational Leadership
Risk Management
Treasury
Cash Management
Process Improvement
Strategic Direction
Coaching
Performance Management
Microsoft Office
Excel
PowerPoint
Financial Services
Compliance
Stakeholder Management
Business Strategy
Operational Excellence

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