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Added 6 mins ago
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Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
As Senior Manager, Email and Distributed Marketing, you will support the strategy and lead the execution, governance, optimization, and ongoing management of advisor- and business-driven…
Added 20 mins ago
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Director of Finance
Altis
Toronto, ON
- $130,000 to $155,000 CAD / year
- Full-time
Are you a strategic finance leader who wants to make a meaningful impact? Our client, a well-established organization in the long-term care and non-profit sector, is seeking a Director of…
Added 20 mins ago
S
Consultant (CAN) - Inventory and Procurement Specialist
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our strategic vision is to be the first in our industry to lead with bringing more and delivering outcomes as we work to become the world’s most customer-obsessed and employee-empowered…
Added 49 mins ago
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Payroll Specialist
Vaco
Canada
- Full-time
Our client is seeking an experienced Senior Payroll Consultant for a 6-month contract to assess its existing payroll functions, identify inefficiencies and risks, and recommend improvements…
Added 49 mins ago
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Account Executive, ENT | North America
Deel
Canada
- Full-time
…defined segment or product. This role focuses on understanding client needs, presenting tailored solutions, and negotiating contracts to secure new business while expanding existing…
Added 49 mins ago
KI
Digital Content Marketing Intern
Kat International Wellness
Toronto, ON · Greater Toronto Area, Canada
- Internship
You’ll help transform expert insights, coaching knowledge, videos, and real client questions into engaging social media posts, short-form videos, emails, blog articles, and digital…
Added 49 mins ago
RH
Corporate Account Manager
Robert Half
BC · Fraser Valley, BC
- Full-time
Reporting to senior leadership, this role carries full responsibility for account strategy, customer relationships, and regional market growth. You will work autonomously while…
Added 49 mins ago
J
Senior Account Manager, Media
Jobgether
Canada
- Full-time
Lead joint business planning discussions and quarterly business reviews, presenting marketplace insights, campaign results, and strategic recommendations aligned with client objectives.
Added 49 mins ago
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RISE Program Worker
Strides Toronto
Toronto, ON · Scarborough, ON
- $33.81 to $39.37 CAD / hour
- Full-time
…treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child…
Added 50 mins ago
SG
Account Manager - Existing Installations
Schindler Group
Toronto, ON
- $62,000 to $80,000 CAD / year
- Full-time
Lead individual sales performance through consistent achievement of KPIs, maintaining a high level of accountability, and delivering exceptional customer experiences that support long-term…
Added 50 mins ago
AI
Account Executive - Personal Ins, VIP Sales
Axis Insurance
Burlington, ON
- $65,000 to $70,000 CAD / year
- Full-time
Developing and implementing a marketing strategy to grow the Personal insurance book of business through direct relationships of existing and new Commercial lines business, managing leads…
Added 50 mins ago
PC
Program Manager - Capital Markets (FSI)
PPT Consulting
Toronto, ON
- Full-time
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced…
Added 1 hour ago
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Responsable de comptes stratégiques - Secteur minier / Strategic Account Executive - Mining
Microsoft
Montreal, QC
- Full-time
We are seeking a Strategic Account Executive (Enterprise) to lead Microsoft's relationship with a key Enterprise Commercial customer based in Montreal, Canada. In this role, you will…
Added 1 hour ago
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Managing Director
Groom & Associés / Associates
Montreal, QC
- Full-time
Our client is currently looking to hire a Managing Director for its Canadian operations. This is an opportunity to lead the organization through its next phase of growth, strengthen a…
Added 1 hour ago
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Client Services Associate - January 2027
proSapient
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
…diverse range of industries and business challenges? If so, our Client Services team is the right place for…
Added 1 hour ago
SG
Account Manager - Existing Installations
Schindler Group
Hamilton, ON
- $62,000 to $80,000 CAD / year
- Full-time
Lead individual sales performance through consistent achievement of KPIs, maintaining a high level of accountability, and delivering exceptional customer experiences that support long-term…
Added 1 hour ago
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R&D Tax Client Delivery Manager
Boast
Montreal, QC
- Full-time
As a Client Delivery Manager, you’ll lead the successful delivery of R&D tax credit claims for a portfolio of companies across Canada and the U.S.
Added 1 hour ago
TM
Senior Wealth Partner/Advisor
The Mirillion Group
Vancouver, BC
- $175,000 to $225,000 CAD / year
- Full-time
Lead client reviews and coordinate advice with family offices, accountants, lawyers and insurance specialists
Added 1 hour ago
TP
Senior Representative, CX Strategy Activation
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Customer Experience and Insights, you will activate Toronto Pearson’s customer experience strategy by embedding customer-centric practices, programs and governance…
Added 1 hour ago
NB
Regional Administrative Manager
National Bank of Canada
Calgary, AB
- Full-time
Required skills: Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development,…
Added 1 hour ago
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Global Mining Practice Business Development Leader
HDR
Burlington, ON
- Full-time
Are you a strategic leader with strong mining-industry relationships and a track record of converting client needs into sustained growth? HDR is seeking a Global Mining Practice Business…
Added 1 hour ago
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Global Mining Practice Business Development Leader
HDR
Toronto, ON
- Full-time
Are you a strategic leader with strong mining-industry relationships and a track record of converting client needs into sustained growth? HDR is seeking a Global Mining Practice Business…
Added 1 hour ago
ES
Facility Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
…Partnership (P3) Service Contract. The successful candidate will lead a multidisciplinary team to deliver exceptional customer service, plant operations and maintenance, health and safety…
Added 1 hour ago
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Operations Manager
BGIS
Toronto, ON
- Full-time
Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business…
Added 1 hour ago
ES
Mobilization & P3 Strategy Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
Equans is looking for a Mobilization & P3 Strategy Manager in toronto!

CIBC

Director, Client Onboarding & Service - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Client Onboarding & Service team supports Commercial Banking clients by delivering a seamless, professional, and integrated end-to-end onboarding and service experience. As Director, Client Onboarding & Service, you'll lead a high-performing team responsible for overseeing onboarding execution, managing escalations, and helping ensure a consistent and positive client experience across Canada. You'll work closely with internal partners to strengthen processes, support the delivery of client solutions, and improve coordination across teams. You'll also help drive operational excellence by balancing service, risk management, and business priorities while identifying opportunities to enhance the client experience. Through your leadership, coaching, and strategic direction, you'll build team capability and support our goal of delivering exceptional client relationships.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Leadership- Lead and coach a high-performing Client Onboarding & Service team to deliver a seamless, professional, and integrated end-to-end experience for Commercial Banking clients. Create an inclusive environment focused on accountability, accuracy, consistency, and strong employee engagement.·
Client Experience - Act as a senior point of contact for client and team escalations, ensuring issues are resolved promptly and professionally. Help ensure client expectations and service targets are consistently met through responsive support and a strong focus on relationship management.
Business Partnership - Partner closely with sales, relationship management, and internal stakeholders to provide onboarding and implementation insights, support client solutions, and improve coordination across teams. Contribute expertise that helps strengthen the overall client experience and identify opportunities to deepen client relationships.
Operational Excellence - Oversee onboarding and service activities to ensure processes are executed effectively, accurately, and in alignment with risk management and business standards. Identify opportunities to improve workflows, support straight-through processing, and enhance overall team effectiveness.
Strategic Improvement - Use trends, feedback, and root cause analysis to identify opportunities for process improvement and service enhancement. Partner across the business to implement changes that improve onboarding quality, efficiency, and consistency.·
People Development - Build team and individual capability through coaching, development planning, and clear performance expectations. Provide timely feedback, recognize contributions, and support employees in developing the skills needed to succeed now and over time.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have experience leading diverse teams and creating an inclusive, high-performing work environment.·
You have relevant experience You bring significant experience in client onboarding, client service, relationship management, and/or operational leadership within financial services. Experience supporting Commercial Banking clients and cash management, treasury, or related commercial banking solutions is strongly preferred.·
You know that details matter. You have a strong understanding of procedures, controls, and risk management concepts, and you use sound judgment to ensure quality, accuracy, and compliance in a complex environment.·
You put our clients first. You have well-developed client and relationship management skills and know how to build trust through meaningful interactions. You engage with purpose to find the right solutions and deliver a strong client experience.
Your influence makes a difference. You build strong partnerships across teams and use your expertise to drive collaboration, improve processes, and support successful client outcomes.
You can demonstrate experience in Microsoft Office, including Excel and PowerPoint. It’s an asset if you have experience with onboarding, treasury, cash management, or related client servicing platforms and processes.
You have a degree/diploma in Business, Finance, Accounting, or a related field. It's an asset if you have a Master of Business Administration (MBA) or a relevant financial designation.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best..
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque, 3rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Building Partnerships, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director will lead a high-performing team to deliver seamless onboarding and service experiences for Commercial Banking clients. They are responsible for managing escalations, driving operational excellence, and fostering strong internal partnerships to improve service consistency.

Requirements

Candidates must have significant experience in client onboarding, service, or operational leadership within the financial services sector. A degree in Business, Finance, or Accounting is required, along with fluency in both French and English.

Skills

Leadership
Client onboarding
Client service
Relationship management
Operational leadership
Risk management
Coaching
Strategic planning
Commercial banking
Cash management
Treasury
Process improvement
Communication
Microsoft Office
Excel
PowerPoint

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Client Onboarding
Client Service
Relationship Management
Operational Leadership
Risk Management
Treasury
Cash Management
Process Improvement
Strategic Direction
Coaching
Performance Management
Microsoft Office
Excel
PowerPoint
Financial Services
Compliance
Stakeholder Management
Business Strategy
Operational Excellence

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