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Added 8 mins ago
TI
Shipper/Receiver
Techtronic Industries Canada Inc. - TTI Canada
AB · Edmonton, AB
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 9 mins ago
T
Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail,…
Added 9 mins ago
Director, Client Relationships Western Canada
The Canada Life Assurance Company
Calgary, AB · Vancouver, BC · Winnipeg, MB
Acting as a senior leader and trusted partner, you will collaborate closely with Workplace Retirement & Savings partners and key stakeholders to strengthen client relationships, support…
Added 38 mins ago
RL
Seasonal Brand Ambassador
Ralph Lauren
Ottawa, ON
- Part-time
Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is…
Added 38 mins ago
SS
Director of Care
Sienna Senior Living
Ottawa, ON
- Full-time
Model and foster an environment of positive customer service across all aspects of care with team members and external partners
Added 38 mins ago
WC
(CAN) Leader d'équipe, produits frais
Walmart Canada
Montreal, QC
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 38 mins ago
OT
Kitchen - Closing and Late Night
One Therapy Network
AB · Edmonton, AB
- Full-time
As a Kitchen Crew team member, you’ll help prepare the food guests love while keeping the kitchen running smoothly. This hands‑on role is perfect for someone who enjoys staying busy,…
Added 38 mins ago
HN
Production Associate
Hörmann North America
Canada
- $20.6 CAD / hour
- Full-time
Hörmann is a global leader in access solutions serving residential, commercial, and industrial markets. Our North American team is growing rapidly, and we are focused on building something…
Added 38 mins ago
ES
Opérateur(trice) - Centre d'opération à distance / Operator - Remote Operations Center
Equans Services Canada & US
Montreal, QC
- Full-time
Autonomy and customer service are very important qualities for this position.
Added 38 mins ago
ES
Acheteur(euse) de catégorie - Montréal | Category Buyer - Montreal
Equans Services Canada & US
Montreal, QC
- Full-time
The Equans group is a world leader in the energy and services industry. The Group operates in 20 countries, with 90,000 employees working on 5 continents. Equans is a Bouygues group company.
Added 38 mins ago
O
Associate Production Support Specialist
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 38 mins ago
TT
Estimator
Trane Technologies
Ottawa, ON
- Full-time
Trane in Ottawa is hiring for a Service Estimator II to join our team. In this role, you will be will be working with Trane Account Managers and building owners providing estimates and…
Added 38 mins ago
WC
(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Sept-Îles, QC
- Full-time
…Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 38 mins ago
CG
Assistant Cafe Manager – Full-Time
Country Grocer
Nanaimo, BC
- Full-time
Excellent customer service skills, interpersonal, organizational and communication skills
Added 38 mins ago
SC
Underwriting Assistant (PL)
SPG Canada
Langley (District), BC · City of Langley, BC
- Full-time
At least 1–2 years of experience with transferable skills in customer service, administration, or insurance
Added 38 mins ago
TM
Wireless Sales Representative
The Mobile Shop
Cranbrook, BC
- Full-time
Training and Development: We are committed to your growth and success. Our in-house Learning & Development team offers ongoing training and development opportunities to support your career…
Added 38 mins ago
G
Quotations Specialist
Gescan
Winnipeg, MB
- Full-time
…expertise, and our family-oriented values to deliver the best service to our customers and…
Added 38 mins ago
AA
Auto Body Detailer (Vaughan)
Assured Automotive
Vaughan, ON
- Full-time
…details all assigned vehicles prior to final delivery to the customer. The position is also responsible for completing general repair facility cleaning responsibilities while working with…
Added 38 mins ago
TI
Sales Manager
Trim It All Inc.
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
We are seeking an experienced Sales Manager to lead and develop our sales team. This is not a traditional sales management position built primarily around personally generating new…
Added 38 mins ago
AA
Auto Body Detailer (TorYork)
Assured Automotive
Toronto, ON · North York, ON
- Full-time
…details all assigned vehicles prior to final delivery to the customer. The position is also responsible for completing general repair facility cleaning responsibilities while working with…
Added 38 mins ago
SC
Personal Lines Senior Underwriter
SPG Canada
Vancouver, BC
- Full-time
Working as part of a team, you will be responsible for analyzing the acceptability of business opportunities according to company guidelines. This includes reviewing and pricing new…
Added 38 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Calgary, AB
- Full-time
Ability to oversee and provide customer service leadership, training, and coaching, alongside the Store Leader, for all store employees.
Added 38 mins ago
BA
Auto Body Detailer (Moray)
Boyd Autobody & Glass
Winnipeg, MB
- Full-time
…details all assigned vehicles prior to final delivery to the customer. The position is also responsible for completing general repair facility cleaning responsibilities while working with…
Added 53 mins ago
W
Mechanical Engineer Level I
Worley
Calgary, AB · Edmonton, AB
- Full-time
We are currently seeking a Senior Metallurgical Engineer to join our Canada West Engineering team in either Calgary, Alberta or Edmonton, Alberta. This role is a senior technical authority…
Added 53 mins ago
T
Customer Experience Associate- Whistler, BC
TD
Whistler, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

CIBC

Director, Client Onboarding & Service - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Client Onboarding & Service team supports Commercial Banking clients by delivering a seamless, professional, and integrated end-to-end onboarding and service experience. As Director, Client Onboarding & Service, you'll lead a high-performing team responsible for overseeing onboarding execution, managing escalations, and helping ensure a consistent and positive client experience across Canada. You'll work closely with internal partners to strengthen processes, support the delivery of client solutions, and improve coordination across teams. You'll also help drive operational excellence by balancing service, risk management, and business priorities while identifying opportunities to enhance the client experience. Through your leadership, coaching, and strategic direction, you'll build team capability and support our goal of delivering exceptional client relationships.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Leadership- Lead and coach a high-performing Client Onboarding & Service team to deliver a seamless, professional, and integrated end-to-end experience for Commercial Banking clients. Create an inclusive environment focused on accountability, accuracy, consistency, and strong employee engagement.·
Client Experience - Act as a senior point of contact for client and team escalations, ensuring issues are resolved promptly and professionally. Help ensure client expectations and service targets are consistently met through responsive support and a strong focus on relationship management.
Business Partnership - Partner closely with sales, relationship management, and internal stakeholders to provide onboarding and implementation insights, support client solutions, and improve coordination across teams. Contribute expertise that helps strengthen the overall client experience and identify opportunities to deepen client relationships.
Operational Excellence - Oversee onboarding and service activities to ensure processes are executed effectively, accurately, and in alignment with risk management and business standards. Identify opportunities to improve workflows, support straight-through processing, and enhance overall team effectiveness.
Strategic Improvement - Use trends, feedback, and root cause analysis to identify opportunities for process improvement and service enhancement. Partner across the business to implement changes that improve onboarding quality, efficiency, and consistency.·
People Development - Build team and individual capability through coaching, development planning, and clear performance expectations. Provide timely feedback, recognize contributions, and support employees in developing the skills needed to succeed now and over time.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have experience leading diverse teams and creating an inclusive, high-performing work environment.·
You have relevant experience You bring significant experience in client onboarding, client service, relationship management, and/or operational leadership within financial services. Experience supporting Commercial Banking clients and cash management, treasury, or related commercial banking solutions is strongly preferred.·
You know that details matter. You have a strong understanding of procedures, controls, and risk management concepts, and you use sound judgment to ensure quality, accuracy, and compliance in a complex environment.·
You put our clients first. You have well-developed client and relationship management skills and know how to build trust through meaningful interactions. You engage with purpose to find the right solutions and deliver a strong client experience.
Your influence makes a difference. You build strong partnerships across teams and use your expertise to drive collaboration, improve processes, and support successful client outcomes.
You can demonstrate experience in Microsoft Office, including Excel and PowerPoint. It’s an asset if you have experience with onboarding, treasury, cash management, or related client servicing platforms and processes.
You have a degree/diploma in Business, Finance, Accounting, or a related field. It's an asset if you have a Master of Business Administration (MBA) or a relevant financial designation.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best..
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque, 3rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Building Partnerships, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director will lead a high-performing team to deliver seamless onboarding and service experiences for Commercial Banking clients. They are responsible for managing escalations, driving operational excellence, and fostering strong internal partnerships to improve service consistency.

Requirements

Candidates must have significant experience in client onboarding, service, or operational leadership within the financial services sector. A degree in Business, Finance, or Accounting is required, along with fluency in both French and English.

Skills

Leadership
Client onboarding
Client service
Relationship management
Operational leadership
Risk management
Coaching
Strategic planning
Commercial banking
Cash management
Treasury
Process improvement
Communication
Microsoft Office
Excel
PowerPoint

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Client Onboarding
Client Service
Relationship Management
Operational Leadership
Risk Management
Treasury
Cash Management
Process Improvement
Strategic Direction
Coaching
Performance Management
Microsoft Office
Excel
PowerPoint
Financial Services
Compliance
Stakeholder Management
Business Strategy
Operational Excellence

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