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Added 8 mins ago
M
Commissioning Piping Coordinator
Manpower
AB · Edmonton, AB
- Contract
Lead construction execution within the assigned area and maintain accountability for safety, quality, productivity, schedule, and turnover performance.
Added 8 mins ago
BS
Infusion Nurse - Clinic Lead (RN) - Scarborough, ON / Infirmier(-ère) autorisé(e) - chef de clinique - Scarborough, Ont.
BioScript Solutions
Toronto, ON · Scarborough, ON
- Full-time
Lead with Confidence: Manage the clinic environment by ensuring a clean, safe, and professional space for patients and staff, promoting excellence in care through attention to detail and…
Added 8 mins ago
BS
Infusion Nurse - Clinic Lead (RN) - Mississauga, ON / Infirmier(-ère) autorisé(e) - chef de clinique - Mississauga, Ont.
BioScript Solutions
Mississauga, ON
- Full-time
Lead with Confidence: Manage the clinic environment by ensuring a clean, safe, and professional space for patients and staff, promoting excellence in care through attention to detail and…
Added 8 mins ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 8 mins ago
BC
Business Development Manager
Brock Canada
Sherwood Park, AB
- Full-time
Lead opportunities through the sales cycle, from discovery and qualification through proposal development, presentations, negotiations, award, and transition to Operations.
Added 8 mins ago
GC
Senior Mineral Processing Engineer
Glencore Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Lead Base Metal Processing Excellence. Build Client Relationships. Support Operational Success
Added 8 mins ago
BC
Registered Nurse- Paeds
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 9 mins ago
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Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail,…
Added 9 mins ago
BC
Digital Construction and Innovation Coordinator
Bird Construction
Regina, SK
- Full-time
…photogrammetry, BIM, and field-generated data to improve project…
Added 38 mins ago
PE
Intermediate Forest Analyst
PRI Engineering
Vancouver, BC
- Full-time
…forest inventories and ecosystem mapping. You will support the delivery of strategic plans including forest management plans, forest inventories, carbon assessments, Ecosystem Goods and…
Added 38 mins ago
NB
Director CIB Business Management
National Bank of Canada
Calgary, AB
- Full-time
Lead the development and execution of the CIB employee experience agenda, translating leadership priorities and employee feedback into measurable initiatives and outcomes.
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LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.
Added 38 mins ago
NS
Charge Nurse
NHS Scotland
Grand Bay-Westfield, NB
- Full-time
…and will be an excellent example to your colleagues in the delivery of holistic person centred care. As a Charge Nurse, you will exhibit strong leadership and management skills, will…
Added 38 mins ago
GM
Production Supervisor/Manager
Garry Machine Mfg. Inc.
Mississauga, ON
- $80,000 to $100,000 CAD / year
- Full-time
Garry Machine Manufacturing Inc. is seeking a Production Supervisor/Manager to lead CNC, Mechanical/Electrical Assembly, and Fabrication operations.
Added 38 mins ago
DP
Account Executive
Diamond Packaging Supplies Ltd.
Toronto, ON · Scarborough, ON
- Full-time
…coordinating with internal teams to ensure accurate and timely delivery. The role involves conducting sales calls and meetings, tracking account performance, resolving service issues, and…
Added 38 mins ago
S
Naturopathic Doctor - Functional Medicine & Aesthetics
Supernatural
Toronto, ON
- Contract
…successful candidate will have the opportunity to help shape and lead Supernatural’s naturopathic medicine program as we expand across multiple…
Added 38 mins ago
CO
26- 131 Senior Manager, Corporate Real Estate & Land Strategy
City of Maple Ridge
Maple Ridge, BC
- $149,715.56 to $178,232.81 CAD / year
- Full-time
…and provides guidance for capital planning, infrastructure delivery, and partnerships such as BC Housing and BC…
Added 38 mins ago
LH
Lead Electrical Engineer (P.Eng)– MV/HV
LeadingEdge HR Solutions
Halifax, NS
- Full-time
Our client is seeking an experienced and commercially minded Lead Electrical Engineer / Subject Matter Expert (SME) to lead the development, design, and execution of land-based power…
Added 38 mins ago
ET
Technical Program Manager
Envision Technology Solutions
Toronto, ON
- Full-time
Lead end-to-end delivery of integration initiatives across multiple business and technology workstreams.
Added 38 mins ago
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Directeur de service/Directrice de service
Agéco
Montreal, QC
- Full-time
Added 38 mins ago
ME
SENIOR PROJECT ENGINEER
Morson Edge (Canada)
Halifax, NS
- Full-time
Lead and manage engineering activities throughout the full project lifecycle, ensuring successful delivery of technical requirements.
Added 38 mins ago
A
Business Development Manager (Agriculture)
AdvancedAg
Raymond, AB
- Contract
Lead or coordinate the commercialization of new products, services, and programs, working across research, operations, marketing, and sales.
Added 38 mins ago
S
Associate Manager, Brand Marketing
Shiseido
Markham, ON
- $75,000 to $85,000 CAD / year
- Full-time
Lead the planning and execution of paid media programs, including retailer co-op media and national brand campaigns, ensuring alignment with brand priorities, product launches, and…
Added 38 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Vancouver, BC
- Full-time
Support and/or lead the early development and planning phases of Data Centre project or program
Added 38 mins ago
AR
Account Manager-New Truck Sales (Goderich)
Altruck Rentals
Guelph, ON
- Full-time
Post-Sale Support: Maintain customer engagement following delivery and coordinate the resolution of customer concerns with the appropriate internal departments and relevant external parties.

CIBC

Director, Client Onboarding & Service - Bilingual

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Client Onboarding & Service team supports Commercial Banking clients by delivering a seamless, professional, and integrated end-to-end onboarding and service experience. As Director, Client Onboarding & Service, you'll lead a high-performing team responsible for overseeing onboarding execution, managing escalations, and helping ensure a consistent and positive client experience across Canada. You'll work closely with internal partners to strengthen processes, support the delivery of client solutions, and improve coordination across teams. You'll also help drive operational excellence by balancing service, risk management, and business priorities while identifying opportunities to enhance the client experience. Through your leadership, coaching, and strategic direction, you'll build team capability and support our goal of delivering exceptional client relationships.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Leadership- Lead and coach a high-performing Client Onboarding & Service team to deliver a seamless, professional, and integrated end-to-end experience for Commercial Banking clients. Create an inclusive environment focused on accountability, accuracy, consistency, and strong employee engagement.·
Client Experience - Act as a senior point of contact for client and team escalations, ensuring issues are resolved promptly and professionally. Help ensure client expectations and service targets are consistently met through responsive support and a strong focus on relationship management.
Business Partnership - Partner closely with sales, relationship management, and internal stakeholders to provide onboarding and implementation insights, support client solutions, and improve coordination across teams. Contribute expertise that helps strengthen the overall client experience and identify opportunities to deepen client relationships.
Operational Excellence - Oversee onboarding and service activities to ensure processes are executed effectively, accurately, and in alignment with risk management and business standards. Identify opportunities to improve workflows, support straight-through processing, and enhance overall team effectiveness.
Strategic Improvement - Use trends, feedback, and root cause analysis to identify opportunities for process improvement and service enhancement. Partner across the business to implement changes that improve onboarding quality, efficiency, and consistency.·
People Development - Build team and individual capability through coaching, development planning, and clear performance expectations. Provide timely feedback, recognize contributions, and support employees in developing the skills needed to succeed now and over time.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have experience leading diverse teams and creating an inclusive, high-performing work environment.·
You have relevant experience You bring significant experience in client onboarding, client service, relationship management, and/or operational leadership within financial services. Experience supporting Commercial Banking clients and cash management, treasury, or related commercial banking solutions is strongly preferred.·
You know that details matter. You have a strong understanding of procedures, controls, and risk management concepts, and you use sound judgment to ensure quality, accuracy, and compliance in a complex environment.·
You put our clients first. You have well-developed client and relationship management skills and know how to build trust through meaningful interactions. You engage with purpose to find the right solutions and deliver a strong client experience.
Your influence makes a difference. You build strong partnerships across teams and use your expertise to drive collaboration, improve processes, and support successful client outcomes.
You can demonstrate experience in Microsoft Office, including Excel and PowerPoint. It’s an asset if you have experience with onboarding, treasury, cash management, or related client servicing platforms and processes.
You have a degree/diploma in Business, Finance, Accounting, or a related field. It's an asset if you have a Master of Business Administration (MBA) or a relevant financial designation.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best..
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque, 3rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Building Partnerships, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director will lead a high-performing team to deliver seamless onboarding and service experiences for Commercial Banking clients. They are responsible for managing escalations, driving operational excellence, and fostering strong internal partnerships to improve service consistency.

Requirements

Candidates must have significant experience in client onboarding, service, or operational leadership within the financial services sector. A degree in Business, Finance, or Accounting is required, along with fluency in both French and English.

Skills

Leadership
Client onboarding
Client service
Relationship management
Operational leadership
Risk management
Coaching
Strategic planning
Commercial banking
Cash management
Treasury
Process improvement
Communication
Microsoft Office
Excel
PowerPoint

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Client Onboarding
Client Service
Relationship Management
Operational Leadership
Risk Management
Treasury
Cash Management
Process Improvement
Strategic Direction
Coaching
Performance Management
Microsoft Office
Excel
PowerPoint
Financial Services
Compliance
Stakeholder Management
Business Strategy
Operational Excellence

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