Find work in Canada.

547,508 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 28 mins ago
FN
Regional Manager,Traditional Health & Wellness
First Nations Health Authority
Ladysmith, BC
- Full-time
…You will work under the direction of the Regional Executive Director, in alignment with the regional health and wellness plan and summary service plan, and in partnership with the Regional…
Added 28 mins ago
WC
Director, Program Management
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Director, Program Management leads strategic support across functions, driving organizational goals through stakeholder influence and large-scale initiatives. This…
Added 28 mins ago
TS
Executive Director
THRIVE Social Services Society
Victoria, BC
- Full-time
The Executive Director will be skilled in building high-performing teams, managing organizational growth, and supporting staff through effective leadership, coaching, performance…
Added 28 mins ago
A
Project Manager, Game Development [AQ-24646]
Aquent
Montreal, QC
- $40 to $55 CAD / hour
- Contract
…development, without the responsibilities of people management or performance…
Added 28 mins ago
M
Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
…owning and accelerating MEC’s Québec retail business. As Senior Director, Retail – Québec, you operate as the regional business leader, accountable for performance across all stores and…
Added 28 mins ago
T
Analyst - Real Estate Property Brokerage
TD
Toronto, ON
- Full-time
$100,000 - $110,000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 28 mins ago
SL
Brand Governance & Marketing Operations Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…assisting with various marketing operations. You will report to the Director of Canadian Brand Strategy and Management and work closely with your counterpart. Your keen attention to detail,…
Added 44 mins ago
TT
Energy Services Project Developer
trane technologies
Calgary, AB · AB · Burnaby, BC · ON · Markham, Ontario · Edmonton, Alberta
- Full-time
…Acquisition Support of both Design-Build Turnkey and Energy Performance Contracting project…
Added 58 mins ago
S
Business Metrics Analyst
SaskTel
Regina, SK
- Full-time
…benchmarks and recommends strategies to improve business unit performance at Manager, Director or Vice President level and shares the information with various external industry…
Added 58 mins ago
RG
Journeyperson Mechanic - Heavy Duty
RecruitPod Global
AB · Edmonton, AB
- $35 to $45 CAD / hour
- Full-time
Communicate fleet status, repair progress, and performance metrics to the Shop Supervisor, Director of Fleet Maintenance, and relevant stakeholders.
Added 58 mins ago
LB
Teacher - Dental Assisting Program (Full-Time and Part-Time Evening positions)
Lester B. Pearson School Board (LBPSB)
Montréal-Ouest, QC
- Full-time
- Part-time
- Contract
Evaluate student performance, monitor progress, and provide constructive feedback to support learning and development.
Added 58 mins ago
FN
Regional Manager, Primary Care
First Nations Health Authority
Ladysmith, BC
- Full-time
…ensures the model aligns with direction determined by Regional Director, and with regional health and wellness plan and guidance from community project governance committees. Additionally,…
Added 58 mins ago
O
Transportation Supervisor
OPENLANE
Saskatoon, SK
- Full-time
Collaborative. You practice and promote teamwork by setting a good personal example of attitude and performance and develop effective relationships across multiple departments.
Added 58 mins ago
F
Director, Measurement & Analytics
Flywheel
Toronto, ON
- Full-time
…world’s leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a…
Added 58 mins ago
OM
Associate Director, Search
Omnicom Media
Toronto, ON
- Full-time
As an Associate Director, Paid Search Activation, you will lead paid search strategy and performance across key platforms including Google Ads, Bing Ads and Amazon Search Ads ensuring…
Added 58 mins ago
FS
Director, Transformation & Regulatory Modernization
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Establish and maintain program governance, executive reporting, performance measures, and oversight mechanisms to support successful delivery.
Added 58 mins ago
C
Retail Contingent
Coach
Ottawa, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
SH
Lead Hand - Medical Device Reprocessing
Southern Health-Santé Sud
Steinbach, MB
- Full-time
…reprocessing of reusable medical devices in collaboration with the Director Health Services - Acute Care. The incumbent provides program direction in Medical Device Reprocessing to meet the…
Added 1 hour ago
SH
Clerk 2 - Primary Care
Southern Health-Santé Sud
Franklin, MB · Emerson-Franklin, MB
- Full-time
…Midwife, Nurse Practitioner), and directly reporting to the Director Health Services or Manager Health Services, the Clerk 2 - Primary Care provides clerical support to the department. The…
Added 1 hour ago
O
Transportation Supervisor
OPENLANE
Saskatoon, SK · CAN - SK - Saskatoon (Saskatoon)
- Full-time
Collaborative. You practice and promote teamwork by setting a good personal example of attitude and performance and develop effective relationships across multiple departments.
Added 1 hour ago
FS
Director, Fraud Supervision
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Establish governance, operational processes, reporting frameworks, and performance measures for the service.
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
CF
Cost Accounting Manager
Cavendish Farms
Lethbridge, AB
- Full-time
…of the plant leadership team. This position reports to the Director of…
Added 1 hour ago
GO
Manager of Operations and Administrative Services
Government of Manitoba
Winnipeg, MB
- Full-time
…culture, heritage, sport, and community sectors. Reporting to the Director, Community Grants Branch, the Manager of Operations and Administrative Services provides leadership for divisional…
Added 1 hour ago
GO
Director, Education Administration Services
Government of Manitoba
Winnipeg, MB
- Full-time
System Performance and Accountability Division within the Department of Education and Early Childhood Learning is seeking to fill a regular full time Director, Education Administration…

CIBC

Director, Client Onboarding & Service - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Client Onboarding & Service team supports Commercial Banking clients by delivering a seamless, professional, and integrated end-to-end onboarding and service experience. As Director, Client Onboarding & Service, you'll lead a high-performing team responsible for overseeing onboarding execution, managing escalations, and helping ensure a consistent and positive client experience across Canada. You'll work closely with internal partners to strengthen processes, support the delivery of client solutions, and improve coordination across teams. You'll also help drive operational excellence by balancing service, risk management, and business priorities while identifying opportunities to enhance the client experience. Through your leadership, coaching, and strategic direction, you'll build team capability and support our goal of delivering exceptional client relationships.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Leadership- Lead and coach a high-performing Client Onboarding & Service team to deliver a seamless, professional, and integrated end-to-end experience for Commercial Banking clients. Create an inclusive environment focused on accountability, accuracy, consistency, and strong employee engagement.·
Client Experience - Act as a senior point of contact for client and team escalations, ensuring issues are resolved promptly and professionally. Help ensure client expectations and service targets are consistently met through responsive support and a strong focus on relationship management.
Business Partnership - Partner closely with sales, relationship management, and internal stakeholders to provide onboarding and implementation insights, support client solutions, and improve coordination across teams. Contribute expertise that helps strengthen the overall client experience and identify opportunities to deepen client relationships.
Operational Excellence - Oversee onboarding and service activities to ensure processes are executed effectively, accurately, and in alignment with risk management and business standards. Identify opportunities to improve workflows, support straight-through processing, and enhance overall team effectiveness.
Strategic Improvement - Use trends, feedback, and root cause analysis to identify opportunities for process improvement and service enhancement. Partner across the business to implement changes that improve onboarding quality, efficiency, and consistency.·
People Development - Build team and individual capability through coaching, development planning, and clear performance expectations. Provide timely feedback, recognize contributions, and support employees in developing the skills needed to succeed now and over time.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have experience leading diverse teams and creating an inclusive, high-performing work environment.·
You have relevant experience You bring significant experience in client onboarding, client service, relationship management, and/or operational leadership within financial services. Experience supporting Commercial Banking clients and cash management, treasury, or related commercial banking solutions is strongly preferred.·
You know that details matter. You have a strong understanding of procedures, controls, and risk management concepts, and you use sound judgment to ensure quality, accuracy, and compliance in a complex environment.·
You put our clients first. You have well-developed client and relationship management skills and know how to build trust through meaningful interactions. You engage with purpose to find the right solutions and deliver a strong client experience.
Your influence makes a difference. You build strong partnerships across teams and use your expertise to drive collaboration, improve processes, and support successful client outcomes.
You can demonstrate experience in Microsoft Office, including Excel and PowerPoint. It’s an asset if you have experience with onboarding, treasury, cash management, or related client servicing platforms and processes.
You have a degree/diploma in Business, Finance, Accounting, or a related field. It's an asset if you have a Master of Business Administration (MBA) or a relevant financial designation.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best..
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque, 3rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Building Partnerships, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director will lead a high-performing team to deliver seamless onboarding and service experiences for Commercial Banking clients. They are responsible for managing escalations, driving operational excellence, and fostering strong internal partnerships to improve service consistency.

Requirements

Candidates must have significant experience in client onboarding, service, or operational leadership within the financial services sector. A degree in Business, Finance, or Accounting is required, along with fluency in both French and English.

Skills

Leadership
Client onboarding
Client service
Relationship management
Operational leadership
Risk management
Coaching
Strategic planning
Commercial banking
Cash management
Treasury
Process improvement
Communication
Microsoft Office
Excel
PowerPoint

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Client Onboarding
Client Service
Relationship Management
Operational Leadership
Risk Management
Treasury
Cash Management
Process Improvement
Strategic Direction
Coaching
Performance Management
Microsoft Office
Excel
PowerPoint
Financial Services
Compliance
Stakeholder Management
Business Strategy
Operational Excellence

Report this job