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Added 13 mins ago
D
Director
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
Develop and deliver the administrative department’s business plan based on strategic issues and targeted results, and ensure that action plans for reporting administrative units are carried…
Added 13 mins ago
C
Director, Business Banking - Bilingual
CIBC
Montreal, QC
- Full-time
Reporting to the Market Vice President Business Banking, the Director Business Banking is responsible for building, developing and leading a team of Senior Manager & Team Leaders to meet…
Added 13 mins ago
C
Director, Business Effectiveness - Capital Markets
CIBC
Toronto, ON
- Full-time
The goal of CIBC’s Capital Markets business is to be the premier client-focused Capital Markets based in Canada. To deliver on this, the Capital Markets arm of CIBC provides a wide range of…
Added 13 mins ago
AG
Salesforce Platform Developer
Altus Group
Toronto, ON
- Full-time
Reporting to the Director of Enterprise Applications, we are hiring a Salesforce Platform Developer to design, develop, and improve scalable solutions across Altus Group’s Salesforce…
Added 13 mins ago
M
Director, Global Technology & Operations Strategy & Transformation
Manulife
Toronto, ON
- Full-time
The Director will lead the AI program across GTO, bringing together strategy, business case development, funding, program governance, technical delivery, adoption, and value realization.…
Added 13 mins ago
Manager, Investigations and Compliance
The Government of Nova Scotia
Halifax, NS
Reporting to the Director of Investigations & Compliance, the Manager of Investigations & Compliance provides operational and program management of Immigration Branch program integrity…
Added 13 mins ago
TA
Sr Manager/ Associate Director - HR Analytics
Tiger Analytics
Canada
- Full-time
…largest and most influential organizations to redefine how business gets done. We help Fortune 500 companies harness the power of Artificial Intelligence, Generative AI, Data Science, Data…
Added 13 mins ago
TC
Datastage developer
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Experience in analyzing the data generated by the business process, defining the granularity, source to target mapping of the data elements, creating Index and Aggregate tables for the data…
Added 13 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Global Director of Revenue Enablement, Digital, you will play a key role in designing, delivering, and optimizing strategic enablement programs that empower our…
Added 28 mins ago
T&
Cost Consulting Manager - Retail Projects
Turner & Townsend
Toronto, ON
- Full-time
Assisting Senior Consultant / Associate Director in developing new business opportunities with existing and new Turner & Townsend clients
Added 28 mins ago
A
Senior Lighting Artist - Sledgehammer Games
Activision
Toronto, ON
- Other
As industry leaders in first-person shooter development, our commitment to excellence is reflected in every detail of our games, from highly polished multiplayer experiences to emotionally…
Added 28 mins ago
SG
Senior Lighting Artist - Sledgehammer Games
SLEDGEHAMMER GAMES TORONTO ULC
Toronto, ON
- Other
As industry leaders in first-person shooter development, our commitment to excellence is reflected in every detail of our games, from highly polished multiplayer experiences to emotionally…
Added 28 mins ago
C
Manager, Talent
Chemtrade
Toronto, ON
- Other
…succession planning, employee engagement, recognition, learning and development, coaching, and related workforce capability programs. The role ensures talent practices are aligned with…
Added 43 mins ago
T&
Cost Consulting Manager - Retail Projects
Turner & Townsend
Toronto, ON
- $95,000 to $145,000 CAD / year
- Full-time
Assisting Senior Consultant / Associate Director in developing new business opportunities with existing and new Turner & Townsend clients
Added 43 mins ago
QR
Représentant - Ventes - Industriel
Quincaillerie Richelieu
Montreal, QC
- Full-time
Reporting to the Sales Director, your role will include developing new clients and ensuring the retention and satisfaction of existing customers.
Added 43 mins ago
Senior Manager, Maintenance and Technical Services
Sofina Foods Inc
Brampton, ON
…Guiding Principles: Entrepreneurial Spirit, Family Values in Business, a Disciplined Approach, and Social…
Added 43 mins ago
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
Reports to: Director, Quality and Performance Improvement
Added 43 mins ago
QR
Directeur approvisionnements (panneaux)
Quincaillerie Richelieu
Montreal, QC
- Full-time
Richelieu Hardware is currently seeking a Director, Supply Chain (Panels) to join its Corporate Headquarters team.
Added 43 mins ago
QR
Analyste- Gestion des prix de vente et analyse de données
Quincaillerie Richelieu
Montreal, QC
- Full-time
…analyzing, validating, and developing analytical tools to support business…
Added 59 mins ago
C
Consultant, Total Rewards
CIBC
Toronto, ON
- Full-time
Reporting to the Senior Director, Team Rewards, the Consultant works collaboratively to complete moderately to complex analysis and develop recommendations on new or modified compensation…
Added 59 mins ago
SH
Communications Coordinator - Communications (CON)
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
The Communications Coordinator reports to the Director of Marketing and Communications, and works in close partnership with academic leadership. The scope of this role includes dynamic…
Added 1 hour ago
CO
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
- Full-time
Reports to: Director, Quality and Performance Improvement
Added 1 hour ago
CC
Director of Business Development
Canada Cartage
Laval, QC
- Full-time
Identify new dedicated fleet business opportunities, primarily in Quebec and Atlantic Canada
Added 1 hour ago
M
Client Services Director
MNP
Toronto, ON
- Full-time
Make an impact with our Digital team as a Client Services Director. The successful candidate will drive business growth across a portfolio of strategic client accounts. Acting as a trusted…
Added 1 hour ago
P
Mortgage Agent
Pineapple
ON · Ontario, Canada
- Full-time
…support, our platform, support, and culture is built to scale your business with speed, intelligence, and…

CIBC

Director, Client Onboarding & Service - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Client Onboarding & Service team supports Commercial Banking clients by delivering a seamless, professional, and integrated end-to-end onboarding and service experience. As Director, Client Onboarding & Service, you'll lead a high-performing team responsible for overseeing onboarding execution, managing escalations, and helping ensure a consistent and positive client experience across Canada. You'll work closely with internal partners to strengthen processes, support the delivery of client solutions, and improve coordination across teams. You'll also help drive operational excellence by balancing service, risk management, and business priorities while identifying opportunities to enhance the client experience. Through your leadership, coaching, and strategic direction, you'll build team capability and support our goal of delivering exceptional client relationships.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Leadership- Lead and coach a high-performing Client Onboarding & Service team to deliver a seamless, professional, and integrated end-to-end experience for Commercial Banking clients. Create an inclusive environment focused on accountability, accuracy, consistency, and strong employee engagement.·
Client Experience - Act as a senior point of contact for client and team escalations, ensuring issues are resolved promptly and professionally. Help ensure client expectations and service targets are consistently met through responsive support and a strong focus on relationship management.
Business Partnership - Partner closely with sales, relationship management, and internal stakeholders to provide onboarding and implementation insights, support client solutions, and improve coordination across teams. Contribute expertise that helps strengthen the overall client experience and identify opportunities to deepen client relationships.
Operational Excellence - Oversee onboarding and service activities to ensure processes are executed effectively, accurately, and in alignment with risk management and business standards. Identify opportunities to improve workflows, support straight-through processing, and enhance overall team effectiveness.
Strategic Improvement - Use trends, feedback, and root cause analysis to identify opportunities for process improvement and service enhancement. Partner across the business to implement changes that improve onboarding quality, efficiency, and consistency.·
People Development - Build team and individual capability through coaching, development planning, and clear performance expectations. Provide timely feedback, recognize contributions, and support employees in developing the skills needed to succeed now and over time.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have experience leading diverse teams and creating an inclusive, high-performing work environment.·
You have relevant experience You bring significant experience in client onboarding, client service, relationship management, and/or operational leadership within financial services. Experience supporting Commercial Banking clients and cash management, treasury, or related commercial banking solutions is strongly preferred.·
You know that details matter. You have a strong understanding of procedures, controls, and risk management concepts, and you use sound judgment to ensure quality, accuracy, and compliance in a complex environment.·
You put our clients first. You have well-developed client and relationship management skills and know how to build trust through meaningful interactions. You engage with purpose to find the right solutions and deliver a strong client experience.
Your influence makes a difference. You build strong partnerships across teams and use your expertise to drive collaboration, improve processes, and support successful client outcomes.
You can demonstrate experience in Microsoft Office, including Excel and PowerPoint. It’s an asset if you have experience with onboarding, treasury, cash management, or related client servicing platforms and processes.
You have a degree/diploma in Business, Finance, Accounting, or a related field. It's an asset if you have a Master of Business Administration (MBA) or a relevant financial designation.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best..
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque, 3rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Building Partnerships, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director will lead a high-performing team to deliver seamless onboarding and service experiences for Commercial Banking clients. They are responsible for managing escalations, driving operational excellence, and fostering strong internal partnerships to improve service consistency.

Requirements

Candidates must have significant experience in client onboarding, service, or operational leadership within the financial services sector. A degree in Business, Finance, or Accounting is required, along with fluency in both French and English.

Skills

Leadership
Client onboarding
Client service
Relationship management
Operational leadership
Risk management
Coaching
Strategic planning
Commercial banking
Cash management
Treasury
Process improvement
Communication
Microsoft Office
Excel
PowerPoint

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Client Onboarding
Client Service
Relationship Management
Operational Leadership
Risk Management
Treasury
Cash Management
Process Improvement
Strategic Direction
Coaching
Performance Management
Microsoft Office
Excel
PowerPoint
Financial Services
Compliance
Stakeholder Management
Business Strategy
Operational Excellence

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