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Added 3 mins ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.
Added 3 mins ago
NB
Senior Advisor, Governance and Strategic Initiatives
National Bank of Canada
Montreal, QC
- Full-time
This role offers the opportunity to work at the heart of the business line's strategic priorities and collaborate closely with senior leadership, Strategy & Growth teams, and key partners…
Added 3 mins ago
A
Commercial/Sales Account Director I
AMECO
Leduc, AB
- Full-time
…commercial growth initiatives across the region through strategic business development, market expansion, and key account management. This role is responsible for building and maintaining…
Added 3 mins ago
F
Sales Representative
FWS
Vancouver, BC
- Full-time
…FWS’ presence. You will collaborate with Sales and Marketing, Business Development, estimating, operations, and senior leadership to align client needs with FWS capabilities and support…
Added 3 mins ago
H
Global Mining Practice Business Development Leader
HDR
Burlington, ON
- Full-time
…into sustained growth? HDR is seeking a Global Mining Practice Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across…
Added 3 mins ago
H
Global Mining Practice Business Development Leader
HDR
Toronto, ON
- Full-time
…into sustained growth? HDR is seeking a Global Mining Practice Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across…
Added 3 mins ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
…management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. In conjunction with the National Director Operations, proactively coordinates…
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G
Architecte chargé de projet intermédiaire / sénior
Gensler
Montreal, QC
- Full-time
…surveillants de chantier, de collègues en marketing, en branding, en intelligence artificielle et en…
Added 3 mins ago
BG
Senior Service Retention Specialist
BMW Group
Richmond Hill, ON
- Full-time
…realize growth opportunities within the BMW and MINI service business. This role will investigate and develop opportunities for Retailers to increase customer loyalty within the service…
Added 3 mins ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…your scope to additional platform capabilities that support business growth. This is an opportunity to influence company-wide product strategy, mentor other product managers, and build…
Added 3 mins ago
S
Business Development Specialist, Pharmacy
Sobeys
Mississauga, ON
- Full-time
We are looking for a Business Development Specialist, Pharmacy to identify, develop, and expand business opportunities that drive prescription growth, patient acquisition, strategic…
Added 3 mins ago
MS
Senior Director Business Development
Metro Supply Chain
Mississauga, ON
- Full-time
Metro Supply Chain is seeking a results-driven Senior Director, Business Development to accelerate growth across North America. This is a highly strategic, customer-facing leadership role…
Added 3 mins ago
CL
General Manager - Off Campus
Campus Living Centres
Waterloo, ON
- Full-time
…with company and property objectives, as well as liaise with senior managers of…
Added 3 mins ago
H
Global Mining Practice Business Development Leader
HDR
Victoria, BC
- Full-time
…into sustained growth? HDR is seeking a Global Mining Practice Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across…
Added 3 mins ago
A
Commercial/Sales Account Director I
AMECO
Fort Saskatchewan, AB
- Full-time
…commercial growth initiatives across the region through strategic business development, market expansion, and key account management. This role is responsible for building and maintaining…
Added 3 mins ago
RG
Senior Civil Engineer - Department Lead
RVI Group Ltd.
Thunder Bay, ON
- Full-time
RVI Group Ltd. is a multidisciplinary engineering firm based in Thunder Bay, Ontario. We are seeking an experienced Senior Civil Engineer to lead and expand our civil engineering…
Added 3 mins ago
H
Global Mining Practice Business Development Leader
HDR
London, ON
- Full-time
…into sustained growth? HDR is seeking a Global Mining Practice Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across…
Added 3 mins ago
P
Finance Director
Perennial
Toronto, ON
- Full-time
…finance function and support the growth and expansion of the business. This role will serve as a key member of the leadership team, partnering closely with the executive team to drive…
Added 3 mins ago
A
Commercial/Sales Account Director I
AMECO
Coquitlam, BC
- Full-time
…commercial growth initiatives across the region through strategic business development, market expansion, and key account management. This role is responsible for building and maintaining…
Added 3 mins ago
J
Senior Application Security Analyst
Jobgether
Canada
- $140,000 to $175,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Application Security Analyst based in Canada.
Added 3 mins ago
IG
Senior Buyer
Insight Global
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Contract
Insight Global is seeking a Senior Buyer for a 12-month contract supporting a site-based operation in Rocanville, Saskatchewan. The ideal candidate will be located in Rocanville or the…
Added 3 mins ago
X
Senior Software Engineer
Xsolla
Canada
- Full-time
You communicate clearly across distributed, cross-functional teams and know how to align technical decisions with business goals. Experience with gaming ecosystems or virtual currency…
Added 3 mins ago
S
Sales Manager NA
Sidetrade
Calgary, AB
- Full-time
…across the region, leading a team of Account Executives and Business Development Representatives, supported by a strong marketing function. This is a player-coach role suited to someone who…
Added 3 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 3 mins ago
IG
Senior Electrical Engineer (marine)
Insight Global
Canada
- Full-time
This is a senior-level technical role focused on the design, integration, review, and supervision of shipboard electrical, power, control, and communication systems. The individual will…

CIBC

Director, Client Onboarding & Service - Bilingual

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Client Onboarding & Service team supports Commercial Banking clients by delivering a seamless, professional, and integrated end-to-end onboarding and service experience. As Director, Client Onboarding & Service, you'll lead a high-performing team responsible for overseeing onboarding execution, managing escalations, and helping ensure a consistent and positive client experience across Canada. You'll work closely with internal partners to strengthen processes, support the delivery of client solutions, and improve coordination across teams. You'll also help drive operational excellence by balancing service, risk management, and business priorities while identifying opportunities to enhance the client experience. Through your leadership, coaching, and strategic direction, you'll build team capability and support our goal of delivering exceptional client relationships.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Leadership- Lead and coach a high-performing Client Onboarding & Service team to deliver a seamless, professional, and integrated end-to-end experience for Commercial Banking clients. Create an inclusive environment focused on accountability, accuracy, consistency, and strong employee engagement.·
Client Experience - Act as a senior point of contact for client and team escalations, ensuring issues are resolved promptly and professionally. Help ensure client expectations and service targets are consistently met through responsive support and a strong focus on relationship management.
Business Partnership - Partner closely with sales, relationship management, and internal stakeholders to provide onboarding and implementation insights, support client solutions, and improve coordination across teams. Contribute expertise that helps strengthen the overall client experience and identify opportunities to deepen client relationships.
Operational Excellence - Oversee onboarding and service activities to ensure processes are executed effectively, accurately, and in alignment with risk management and business standards. Identify opportunities to improve workflows, support straight-through processing, and enhance overall team effectiveness.
Strategic Improvement - Use trends, feedback, and root cause analysis to identify opportunities for process improvement and service enhancement. Partner across the business to implement changes that improve onboarding quality, efficiency, and consistency.·
People Development - Build team and individual capability through coaching, development planning, and clear performance expectations. Provide timely feedback, recognize contributions, and support employees in developing the skills needed to succeed now and over time.

Who you are

You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have experience leading diverse teams and creating an inclusive, high-performing work environment.·
You have relevant experience You bring significant experience in client onboarding, client service, relationship management, and/or operational leadership within financial services. Experience supporting Commercial Banking clients and cash management, treasury, or related commercial banking solutions is strongly preferred.·
You know that details matter. You have a strong understanding of procedures, controls, and risk management concepts, and you use sound judgment to ensure quality, accuracy, and compliance in a complex environment.·
You put our clients first. You have well-developed client and relationship management skills and know how to build trust through meaningful interactions. You engage with purpose to find the right solutions and deliver a strong client experience.
Your influence makes a difference. You build strong partnerships across teams and use your expertise to drive collaboration, improve processes, and support successful client outcomes.
You can demonstrate experience in Microsoft Office, including Excel and PowerPoint. It’s an asset if you have experience with onboarding, treasury, cash management, or related client servicing platforms and processes.
You have a degree/diploma in Business, Finance, Accounting, or a related field. It's an asset if you have a Master of Business Administration (MBA) or a relevant financial designation.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best..
You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque, 3rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Building Partnerships, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director will lead a high-performing team to deliver seamless onboarding and service experiences for Commercial Banking clients. They are responsible for managing escalations, driving operational excellence, and fostering strong internal partnerships to improve service consistency.

Requirements

Candidates must have significant experience in client onboarding, service, or operational leadership within the financial services sector. A degree in Business, Finance, or Accounting is required, along with fluency in both French and English.

Skills

Leadership
Client onboarding
Client service
Relationship management
Operational leadership
Risk management
Coaching
Strategic planning
Commercial banking
Cash management
Treasury
Process improvement
Communication
Microsoft Office
Excel
PowerPoint

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Client Onboarding
Client Service
Relationship Management
Operational Leadership
Risk Management
Treasury
Cash Management
Process Improvement
Strategic Direction
Coaching
Performance Management
Microsoft Office
Excel
PowerPoint
Financial Services
Compliance
Stakeholder Management
Business Strategy
Operational Excellence

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