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Added 36 mins ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 1 hour ago
CG
Senior Manager, Cybersecurity Technology Transformation Services
Cyberium Group
Richmond, BC
- Part-time
We are looking for a Senior Manager, Cybersecurity Technology Transformation Services who will lead and deliver complex cybersecurity engagements across both assessment and implementation…
Added 2 hours ago
TH
Order Picker Full-Time - 7222 Fort Saskatchewan
The Home Depot Canada
Fort Saskatchewan, AB
- Full-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 3 hours ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.
Added 4 hours ago
AS
Manager, Financial Services (Temporary)
Abbotsford School District
Abbotsford, BC
- Full-time
Reporting to the Manager, Payroll, the Manager, Financial Services (Temporary) supports the implementation and deployment of Sparkrock HRP system. The role assists with implementation…
Added 4 hours ago
TH
Order Picker Full-Time - 7222 Fort Saskatchewan
The Home Depot
Fort Saskatchewan, AB
- Full-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 5 hours ago
A
Design Engineer, North America AMZL Design Engineering
Amazon
St. Thomas, ON
- Full-time
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will a team of hourly workforce and will be responsible for engaging your team during their…
Added 6 hours ago
CH
Program Manager, Capital Projects – Minor
Covenant Health Canada
AB · Edmonton, AB
- Temporary
As a Program Manager, Capital Projects - Minor with Covenant Health's Capital Management team, you will provide leadership and oversight for a provincial Project Management Office (PMO)…
Added 6 hours ago
TH
Associé(e) à la préparation de commandes (temps partiel)
The Home Depot
Canada
- Part-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 7 hours ago
S
Speech Language Pathologist, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…practice and treatment team in partnership with the Program Manager and/or Professional Practice…
Added 7 hours ago
TH
Project Manager - Garron Family Centre for Cancer & Blood Disorders
The Hospital for Sick Children
Toronto, ON
- Full-time
The Project Manager will develop practical project plans, manage assigned budgets and timelines, anticipate risks and dependencies, and track project progress. The Project Manager will work…
Added 7 hours ago
Systems Engineering
BWXT
Peterborough, ON
Reporting to the Systems Engineering Manager, this role entails supporting the technical direction for the overall project and supporting technical interfacing to both internal and external…
Added 8 hours ago
E
Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…
Added 8 hours ago
AH
Supervisor
Alberta Health Services
AB · Edmonton, AB
- Part-time
Reporting to the Manager, Patient Food Services, the Supervisor has responsibility for maintaining operations at the site level, aligning AHS, NFS and site priorities with the delivery of…
Added 8 hours ago
C
Psychogeriatric, Case Manager
Cota
Toronto, ON
- Part-time
The Psychogeriatric, Case Manager provides case management support and care for the over all well-being of service users. The Psychogeriatric, Case Manager will provide support to service…
Added 9 hours ago
CC
Assistant Store Manager
Canna Cabana
Regina, SK · Coronation Park, Regina, SK
- Full-time
Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company…
Added 9 hours ago
SB
Kitchen Team Member
Splitsville Bowl
Nanaimo, BC
- Part-time
Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary and responding to guest needs in a timely…
Added 9 hours ago
SB
Team Member
Splitsville Bowl
Nanaimo, BC
- Part-time
Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary and responding to guest needs in a timely…
Added 9 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end-to-end support provided by…
Added 9 hours ago
SC
Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
Knowledge of SAP delivery tools - Application Lifecycle Management (ALM), SAP Integrated Toolchain, and Agile methods.
Added 9 hours ago
PL
YVR - PT Warehouse Associate
Paradies Lagardère
Vancouver, BC
- Part-time
POSITION REPORTS TO: Assistant or General Manager
Added 10 hours ago
Front Desk Representative (Casual)
Shiplake Properties
Toronto, ON
Accepting and notifying residents of the delivery of parcels and mail.
Added 10 hours ago
A
Avaya Aura Security Remediation Consultant
Anovia
Remote, Canada
- $36 to $43 CAD / hour
- Temporary
- Remote
5+ years of hands-on Avaya Aura platform administration and support across Communication Manager, Application Enablement Services, and Device Services.
Added 11 hours ago
Principal Technical Program Manager, MADS
Amazon
Toronto, ON
…at Amazon Ads is looking for a Principal Technical Program Manager to drive the largest, most cross-cutting programs behind that…
Added 11 hours ago
Alterations Customer Service Representative
David's Bridal
Woodbridge, ON
…experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making…

CIBC

Director, Client Support

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. Your role is pivotal in ensuring high-quality client service and specialized support for business credit, cash management, trade finance, and other solutions. Reporting to the Senior Director, Business Banking, you'll collaborate closely with frontline leaders and various internal CIBC teams to drive service efficiencies and maximize productivity. Your expertise will help shape a strong support model across Business Banking, fostering a culture of trust, teamwork, and accountability.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Leadership & coaching – Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.
Operational oversight – Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
Cross-functional collaboration – Build strong relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.
Performance management – Provide fair and accurate feedback, support employee development through special projects and training, and proactively remove obstacles to team success.
Change management – Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.
Compliance & risk management – Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.

Who you are

You’re an experienced leader. You bring proven experience overseeing administrative teams and supporting business banking operations.
You have deep business banking knowledge. You understand credit products, cash management, and business lending practices, including security documentation and credit analysis.
You’re a collaborator. You thrive in cross-functional environments, working closely with diverse internal teams to drive results.
You’re organized and adaptable. You manage competing priorities efficiently and adjust to changing demands while meeting deadlines.
You communicate with impact. Your written and verbal communication skills enable you to convey complex information clearly to colleagues and clients.
You have the right education. You hold an undergraduate degree in Finance, Commerce, or Accounting.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director, Client Support leads a team of Manager Advisory Services to ensure high-quality administrative support for business banking clients. This role involves overseeing operational metrics, driving service efficiencies, and collaborating with internal teams to maintain compliance and risk standards.

Requirements

The ideal candidate is an experienced leader with deep knowledge of business banking, credit products, and lending practices. An undergraduate degree in Finance, Commerce, or Accounting is required, along with strong communication and organizational skills.

Skills

Leadership
Coaching
Operational oversight
Credit analysis
Cash management
Business lending
Change management
Compliance
Risk management
Performance management
Cross-functional collaboration
Communication
Organizational skills
Adaptability
Business banking
Active listening

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Credit Products
Cash Management
Trade Finance
Operational Metrics
Compliance
Risk Management
Change Management
Performance Management
Financial Services
Lending
Security Documentation
Credit Analysis
Leadership
Coaching
Administrative Support
Finance
Commerce
Accounting
Relationship Management
Strategy
Process Improvement
Stakeholder Management
Banking Operations

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