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Added 50 mins ago
HB
Operations Analyst - Entry to Mid Level
Hi-Tech Business Hub
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 50 mins ago
E
Bilingual - Sr Talent Acquisition Specialist (French + English)
Epiroc
Mississauga, ON
- $95,912 to $126,870 CAD / year
- Full-time
We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s…
Added 1 hour ago
Human Resources Administrator
Bayshore
Thunder Bay, ON
…independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own…
Added 1 hour ago
QM
Azure Applications Architect
Quantum Management Services Ltd.
Toronto, ON
- $135,000 to $140,000 CAD / year
- Full-time
We are seeking an Azure Application Cloud Solutions Architect / Technical Lead to design, develop and implement scalable, cloud-native applications and integration solutions within…
Added 1 hour ago
GM
Business Operations and Product Development Lead
Global Medical Products Inc.
Burlington, ON
- Full-time
…replacement parts to support reliable healthcare delivery. Its solutions help healthcare facilities maintain equipment, extend service life, and protect critical investments in medical…
Added 1 hour ago
TS
Mobile Apprentice Mechanics
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Are you ready to accelerate your career with an innovative and family-owned business?
Added 1 hour ago
KS
Retail Contingent
kate spade new york
AB · Ksny Edmonton
- Part-time
Schedule: Ability to work a flexible schedule to meet business needs - including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public…
Added 1 hour ago
KS
Temporary Sales Associate-5
kate spade new york
AB · Ksny Edmonton
- Part-time
Schedule: Ability to work a flexible schedule to meet the needs of the business - including nights, weekends, busy season, and high-traffic retail days (including but not limited to public…
Added 1 hour ago
Trade Representative Ottawa
Scotiabank
Ottawa, ON
…initiatives are executed / delivered in support of the team’s business targets and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
Added 1 hour ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 1 hour ago
L
Assistant Manager, Guest Experience | Rideau Centre
lululemon
Ottawa, ON
- Full-time
Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 1 hour ago
RH
Senior Project Accountant
Robert Half
Toronto, ON · North York, ON
- Full-time
Bachelor's degree in Accounting, Finance, Business, or a related field.
Added 1 hour ago
W
Senior or Principal Civil Engineer
Worley
Calgary, AB
- Full-time
Play an integral role in Worley Consulting’s Environmental & Sustainability business, helping clients solve complex civil engineering, liability management, remediation, and site…
Added 1 hour ago
K
Senior Lead, Customer Technology Advisor
Kyndryl
Toronto, ON
- Full-time
Think strategically: Identify the intricate business and technical requirements of our customers, leveraging our vast capabilities to generate winning cross-practice solutions.
Added 2 hours ago
RA
Senior Digital Sales Executive
RMG Advertising
Calgary, AB
- Full-time
Due to the enormous growth potential from our full funnel digital advertising solutions, RMG Advertising is hiring a highly motivated, results-driven sales individual. We are seeking an…
Added 2 hours ago
CG
Senior Manager, Cybersecurity Technology Transformation Services
Cyberium Group
Richmond, BC
- Part-time
…architects, engineers, and risk professionals to deliver pragmatic, business-aligned advisory services to large enterprises undergoing compliance-driven remediation, security uplift…
Added 2 hours ago
MN
Merchandiser
Mosaic North America
Hanover, ON
- Part-time
Company: Mosaic Sales Solutions Canada Operating Co
Added 2 hours ago
S
Senior Structural Engineer
Sedgman
Vancouver, BC
- Full-time
…American offices; they are positioned for growth, and this role is business critical within the…
Added 3 hours ago
E
Senior Java Developer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
…information more effectively - Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of…
Added 3 hours ago
WI
Senior Process Engineer - Wastewater Treatment
WSP in Canada
London, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 3 hours ago
ES
Senior Systems Architect
Euna Solutions
Oakville, ON
- Full-time
The Platform & Enterprise Technology team at Euna Solutions sets the architectural foundation that every product in the portfolio runs on, and this role owns that foundation. As Senior…
Added 3 hours ago
MD
Electronic Document Management System (EDMS) System Administrator - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience with coordinating and collaborating across technical teams, business partners, and vendors to deliver integrated IT solutions.
Added 3 hours ago
MD
Dynamics 365/ Power Platform Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Dynamics 365/Power Platform Developer independently designs, develops, and supports secure, scalable Microsoft Dynamics 365 and Power Platform solutions that enable critical agency…
Added 3 hours ago
SV
Patient Experience Coordinator
Skin Vitality Medical Clinic
Hamilton, ON
- $22 to $25 CAD / hour
- Full-time
We're looking for a motivated, dependable, and solutions-oriented professional who leads by example, takes ownership, and enjoys helping others succeed.

CIBC

Director, Client Support

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. Your role is pivotal in ensuring high-quality client service and specialized support for business credit, cash management, trade finance, and other solutions. Reporting to the Senior Director, Business Banking, you'll collaborate closely with frontline leaders and various internal CIBC teams to drive service efficiencies and maximize productivity. Your expertise will help shape a strong support model across Business Banking, fostering a culture of trust, teamwork, and accountability.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Leadership & coaching – Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.
Operational oversight – Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
Cross-functional collaboration – Build strong relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.
Performance management – Provide fair and accurate feedback, support employee development through special projects and training, and proactively remove obstacles to team success.
Change management – Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.
Compliance & risk management – Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.

Who you are

You’re an experienced leader. You bring proven experience overseeing administrative teams and supporting business banking operations.
You have deep business banking knowledge. You understand credit products, cash management, and business lending practices, including security documentation and credit analysis.
You’re a collaborator. You thrive in cross-functional environments, working closely with diverse internal teams to drive results.
You’re organized and adaptable. You manage competing priorities efficiently and adjust to changing demands while meeting deadlines.
You communicate with impact. Your written and verbal communication skills enable you to convey complex information clearly to colleagues and clients.
You have the right education. You hold an undergraduate degree in Finance, Commerce, or Accounting.
You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively

Apply About employer

More about this job

Responsibilities

The Director, Client Support leads a team of Manager Advisory Services to ensure high-quality administrative support for business banking clients. This role involves overseeing operational metrics, driving service efficiencies, and collaborating with internal teams to maintain compliance and risk standards.

Requirements

The ideal candidate is an experienced leader with deep knowledge of business banking, credit products, and lending practices. An undergraduate degree in Finance, Commerce, or Accounting is required, along with strong communication and organizational skills.

Skills

Leadership
Coaching
Operational oversight
Credit analysis
Cash management
Business lending
Change management
Compliance
Risk management
Performance management
Cross-functional collaboration
Communication
Organizational skills
Adaptability
Business banking
Active listening

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Credit Products
Cash Management
Trade Finance
Operational Metrics
Compliance
Risk Management
Change Management
Performance Management
Financial Services
Lending
Security Documentation
Credit Analysis
Leadership
Coaching
Administrative Support
Finance
Commerce
Accounting
Relationship Management
Strategy
Process Improvement
Stakeholder Management
Banking Operations

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